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146 vulnerabilities by freescout-help-desk
CVE-2026-53596 (GCVE-0-2026-53596)
Vulnerability from nvd – Published: 2026-07-20 20:17 – Updated: 2026-07-21 16:27
VLAI
EPSS
VEX
Title
FreeScout has unrestricted file upload without rate limiting that leads to resource exhaustion (DoS)
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.224, the FreeScout helpdesk application does not enforce rate limiting on the file upload endpoint. Any user can flood the server with upload requests, leading to database overload and potential denial of service for all users. Version 1.8.224 contains a fix.
Severity
5.3 (Medium)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.224
|
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}
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CVE-2026-53595 (GCVE-0-2026-53595)
Vulnerability from nvd – Published: 2026-07-20 20:14 – Updated: 2026-07-21 14:56
VLAI
EPSS
VEX
Title
FreeScout vulnerable to anonymous account takeover via /user-setup empty invite_hash on MySQL
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.224, the public endpoint `POST /user-setup/{hash}/{invite_sent_at}` (`OpenController@userSetupSave`) selects the target account solely by its `invite_hash` column, then overwrites that account's email and password and logs in as it. No authentication, cookie, or prior session is required. After a user activates, FreeScout sets `invite_hash` to the empty string. On MySQL and MariaDB, `VARCHAR` equality ignores trailing spaces, so a single URL-encoded space (`%20`) matches the stored empty string and selects the lowest-id activated user. The expiry guard decrypts `invite_sent_at` with the target's password hash, but `Helper::decrypt` returns its raw input unchanged when decryption fails. A plaintext numeric value such as `9999999999` therefore passes the time-to-live check without any secret. The result is that an anonymous attacker sets the email and password of the lowest-id activated FreeScout account (a support agent, or an administrator if one was added by invitation) and authenticates as that account. Version 1.8.224 contains a fix.
Severity
9.4 (Critical)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.224
|
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}
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CVE-2026-53594 (GCVE-0-2026-53594)
Vulnerability from nvd – Published: 2026-07-20 20:12 – Updated: 2026-07-21 13:55
VLAI
EPSS
VEX
Title
FreeScout has Arbitrary File Read in App Logs Viewer via Forged Encrypted Path
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. FreeScout's `Manage -> Logs -> App Logs` feature uses the bundled `rap2hpoutre/laravel-log-viewer` override to decrypt a user-supplied file identifier and then pass the resolved path to Laravel's download response. Prior to version 1.8.224, the path resolution logic accepts any existing absolute path before applying the intended `storage/logs` restriction. As a result, an attacker who can access the App Logs route and forge a valid Laravel-encrypted `dl` parameter can download arbitrary server-local files readable by the PHP process, not just log files. Version 1.8.224 contains a fix.
Severity
4.9 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-22 - Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.224
|
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CVE-2026-53593 (GCVE-0-2026-53593)
Vulnerability from nvd – Published: 2026-07-20 19:52 – Updated: 2026-07-21 14:56
VLAI
EPSS
VEX
Title
FreeScout Vulnerable to Authenticated Remote Code Execution via incomplete upload extension denylist (.pht) — bypass of CVE-2025-48471
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.224, the denylist that neutralizes dangerous file uploads (`Helper::$restricted_extensions`) is incomplete: it does not cover the `.pht` extension. The authenticated upload endpoint `POST /uploads/upload` (`SecureController@upload`) stores files with their original extension into the web-accessible directory `storage/app/public/uploads/` (served at `/storage/uploads/`). On the standard Apache + `libapache2-mod-php` deployment, the default handler `<FilesMatch ".+\.ph(ar|p[3457]?|t|tml)$">` executes `.pht`, so **any authenticated agent can upload a `.pht` web shell and run arbitrary commands as the web-server user** (`www-data`). This is a direct bypass of the fix for CVE-2025-48471, which added `phtml`/`phar` but not `pht` (nor `phtm`, `phps`). Version 1.8.224 contains an updated fix.
Severity
8.8 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-434 - Unrestricted Upload of File with Dangerous Type
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.224
|
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}
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"discovery": "UNKNOWN"
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CVE-2026-53592 (GCVE-0-2026-53592)
Vulnerability from nvd – Published: 2026-07-20 19:49 – Updated: 2026-07-21 14:42
VLAI
EPSS
VEX
Title
FreeScout vulnerable to prototype pollution in getQueryParam
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. A Prototype Pollution condition in the `getQueryParam` function `/public/js/main.js` and was addressed in version 1.8.139 by blocking URL query keys matching the pattern `__proto__`. However, this mitigation is incomplete: it only filters top-level `__proto__` keys and fails to sanitize nested forms such as `b[__proto__][polluted]=PWNED`. As a result, an attacker-controlled URL query string can still write into `Object.prototype` on any page that loads `main.js`. Version 1.8.223 contains a updated fix.
Severity
4.6 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-1321 - Improperly Controlled Modification of Object Prototype Attributes ('Prototype Pollution')
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.223
|
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CVE-2026-53591 (GCVE-0-2026-53591)
Vulnerability from nvd – Published: 2026-07-20 19:47 – Updated: 2026-07-20 20:15
VLAI
EPSS
VEX
Title
FreeScout Vulnerable to Unauthenticated Conversation Thread Injection via HMAC Length Bypass in FetchEmails
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted `In-Reply-To` header. No credentials, tokens, or prior access are required. The injected message is rendered in the agent UI as a legitimate customer reply, the conversation is automatically reopened, and the `last_reply_from` field is set to the attacker's identity. Version 1.8.223 contains a fix.
Severity
8.6 (High)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-287 - Improper Authentication
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.223
|
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CVE-2026-48812 (GCVE-0-2026-48812)
Vulnerability from nvd – Published: 2026-07-20 17:32 – Updated: 2026-07-20 18:25
VLAI
EPSS
VEX
Title
FreeScout Allows Unauthenticated Access to Legacy Attachment Files
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.221, FreeScout's attachment download route skips token authentication for any attachment whose `token_type` is set to `1` (`TOKEN_TYPE_LEGACY`). Because this route is unauthenticated and the file path is deterministic, an unauthenticated remote attacker can download any attachment that was created by an older version of FreeScout without possessing a valid token or session. Version 1.8.221 contains a fix.
Severity
7.5 (High)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-287 - Improper Authentication
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.221
|
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CVE-2026-45295 (GCVE-0-2026-45295)
Vulnerability from nvd – Published: 2026-07-20 17:21 – Updated: 2026-07-20 21:42
VLAI
EPSS
VEX
Title
FreeScout Vulnerable to Unauthenticated Thread Read-Status Manipulation and Conversation Enumeration via Open Tracking Endpoint
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.219, the open tracking endpoint `GET /thread/read/{conversation_id}/{thread_id}` allows unauthenticated attackers to enumerate valid conversation and thread IDs, and modify thread state (`opened_at` timestamp) without any authentication. Version 1.8.219 patches the issue.
Severity
6.5 (Medium)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.219
|
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CVE-2026-48811 (GCVE-0-2026-48811)
Vulnerability from nvd – Published: 2026-05-29 19:47 – Updated: 2026-06-01 15:15
VLAI
EPSS
VEX
Title
FreeScout: Thread Deletion Bypasses Mailbox Access Revocation
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, FreeScout allows a non-admin user to permanently delete an internal note (private thread) from any conversation, even after that user's access to the mailbox containing the conversation has been revoked. The ThreadPolicy::delete authorization policy does not verify mailbox membership, so a former team member retains destructive write access to notes they created. This vulnerability is fixed in 1.8.221.
Severity
4.3 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-862 - Missing Authorization
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.221
|
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CVE-2026-48810 (GCVE-0-2026-48810)
Vulnerability from nvd – Published: 2026-05-29 19:48 – Updated: 2026-06-01 18:02
VLAI
EPSS
VEX
Title
FreeScout: Thread Edit Authorization Bypass via Missing Mailbox Check
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, while investigating the ThreadPolicy::delete issue reported previously, the same missing mailbox membership check was found in the sibling ThreadPolicy::edit method. A user with the PERM_EDIT_CONVERSATIONS permission who created a message or internal note in Mailbox A can rewrite that thread's body after an administrator removes them from Mailbox A, because the policy checks only authorship and a global permission flag — not current mailbox membership. This vulnerability is fixed in 1.8.221.
Severity
4.3 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-285 - Improper Authorization
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.221
|
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CVE-2026-47123 (GCVE-0-2026-47123)
Vulnerability from nvd – Published: 2026-05-29 19:51 – Updated: 2026-06-02 01:54
VLAI
EPSS
VEX
Title
FreeScout: Agent Impersonation via Missing HMAC Verification on Notification Reply Message-ID Path
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.220, the email processing pipeline in FreeScout's FetchEmails command has two code paths for identifying agent (user) replies based on In-Reply-To / References headers. The notification reply path (notify-{thread_id}-{user_id}-...) extracts thread_id and user_id directly from the Message-ID without HMAC verification. An external attacker who can spoof the From address of a helpdesk agent can inject messages that FreeScout processes as legitimate agent replies — which are then automatically forwarded to customers via the legitimate SMTP server. This vulnerability is fixed in 1.8.220.
Severity
7.5 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://vincent.vulcoord.net/score/?state=Not+Sco… | exploit |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.220
|
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CVE-2026-45294 (GCVE-0-2026-45294)
Vulnerability from nvd – Published: 2026-05-29 19:52 – Updated: 2026-06-02 01:56
VLAI
EPSS
VEX
Title
FreeScout: User Account Enumeration via Password Reset Response Differentiation
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.219, the password reset endpoint returns visually distinct responses depending on whether the submitted email address belongs to an existing user account, allowing unauthenticated attackers to enumerate valid helpdesk agent email addresses. This vulnerability is fixed in 1.8.219.
Severity
5.3 (Medium)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.219
|
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"timestamp": "2026-06-02T01:55:58.005065Z",
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CVE-2026-41906 (GCVE-0-2026-41906)
Vulnerability from nvd – Published: 2026-05-07 18:09 – Updated: 2026-05-08 14:19
VLAI
EPSS
VEX
Title
FreeScout: Conversation Change-Customer Cross-Mailbox Authorization Bypass
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.214, the Change Customer modal correctly hides out-of-scope customers through the mailbox-filtered search endpoint, but the backend conversation_change_customer action accepts any supplied customer_email. A low-privileged agent can forge a request and bind a visible conversation to a hidden customer in another mailbox. This issue has been patched in version 1.8.214.
Severity
7.1 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-639 - Authorization Bypass Through User-Controlled Key
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.214
|
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"timestamp": "2026-05-08T14:19:08.800463Z",
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}
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CVE-2026-41905 (GCVE-0-2026-41905)
Vulnerability from nvd – Published: 2026-05-07 18:08 – Updated: 2026-05-07 20:15
VLAI
EPSS
VEX
Title
FreeScout vulnerable to SSRF via Helper::sanitizeRemoteUrl: redirect destination not re-validated, allowing internal HTTP / cloud-metadata access
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, Helper::sanitizeRemoteUrl() in app/Misc/Helper.php follows HTTP redirects via curlGetLastRedirectedUrl() but then re-validates the original URL instead of the final redirect destination. An attacker who can supply any URL that passes the initial host check can redirect FreeScout to internal HTTP services (cloud metadata, internal APIs, RFC1918 ranges) that would normally be blocked. This issue has been patched in version 1.8.217.
Severity
7.7 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-918 - Server-Side Request Forgery (SSRF)
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.217
|
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CVE-2026-41904 (GCVE-0-2026-41904)
Vulnerability from nvd – Published: 2026-05-07 18:05 – Updated: 2026-05-07 19:16
VLAI
EPSS
VEX
Title
FreeScout Stored XSS vulnerability in mailbox auto-reply: payload reaches every customer's email client (no CSP), bypassing strip_tags validator with mixed text+HTML content
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, a user with updateAutoReply permission can store an XSS payload in the mailbox auto-reply message. The payload is rendered unescaped in the auto-reply email sent to every customer who contacts the mailbox. Email clients do not enforce CSP, so the payload executes in the customer's webmail / mail-client context. This issue has been patched in version 1.8.217.
Severity
7.6 (High)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.217
|
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}
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CVE-2026-41903 (GCVE-0-2026-41903)
Vulnerability from nvd – Published: 2026-05-07 18:02 – Updated: 2026-05-08 22:49
VLAI
EPSS
VEX
Title
FreeScout IDOR Vulnerability: PERM_EDIT_USERS allows modifying any user's notification subscriptions (incomplete fix of CVE-2025-48472)
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, a user holding the PERM_EDIT_USERS permission (intended for general user-profile editing) can read and modify the notification subscriptions of any other user, including admins, by sending a single POST request. This is a sibling of CVE-2025-48472's notification authorization bypass — the prior fix did not cover this code path. A non-admin attacker can silently disable an admin's email/browser/mobile notifications, suppressing security alerts and conversation-assignment notices. This issue has been patched in version 1.8.217.
Severity
5.4 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-863 - Incorrect Authorization
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.217
|
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],
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},
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CVE-2026-41902 (GCVE-0-2026-41902)
Vulnerability from nvd – Published: 2026-05-07 18:03 – Updated: 2026-05-08 21:30
VLAI
EPSS
VEX
Title
FreeScout's user invitation hash never expires: permanent unauthenticated account takeover if invite link leaks
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, the /user-setup/{hash} endpoint accepts a 60-character random invite_hash to set a new user's password. The endpoint performs no expiration check — the hash remains valid indefinitely until consumed. Combined with realistic hash-leakage scenarios (forwarded invite emails, HTTP referrer to external CDNs on the setup page, server-side log exposure, abandoned invite emails in shared inboxes), this enables unauthenticated permanent account takeover months or years after invite issuance. If the leaked invite was sent to an admin, the takeover yields admin access. This issue has been patched in version 1.8.217.
Severity
9.1 (Critical)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-613 - Insufficient Session Expiration
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.217
|
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CVE-2026-53596 (GCVE-0-2026-53596)
Vulnerability from cvelistv5 – Published: 2026-07-20 20:17 – Updated: 2026-07-21 16:27
VLAI
EPSS
VEX
Title
FreeScout has unrestricted file upload without rate limiting that leads to resource exhaustion (DoS)
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.224, the FreeScout helpdesk application does not enforce rate limiting on the file upload endpoint. Any user can flood the server with upload requests, leading to database overload and potential denial of service for all users. Version 1.8.224 contains a fix.
Severity
5.3 (Medium)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.224
|
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},
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],
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"timestamp": "2026-07-21T16:23:40.391727Z",
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"vendor": "freescout-help-desk",
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CVE-2026-53595 (GCVE-0-2026-53595)
Vulnerability from cvelistv5 – Published: 2026-07-20 20:14 – Updated: 2026-07-21 14:56
VLAI
EPSS
VEX
Title
FreeScout vulnerable to anonymous account takeover via /user-setup empty invite_hash on MySQL
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.224, the public endpoint `POST /user-setup/{hash}/{invite_sent_at}` (`OpenController@userSetupSave`) selects the target account solely by its `invite_hash` column, then overwrites that account's email and password and logs in as it. No authentication, cookie, or prior session is required. After a user activates, FreeScout sets `invite_hash` to the empty string. On MySQL and MariaDB, `VARCHAR` equality ignores trailing spaces, so a single URL-encoded space (`%20`) matches the stored empty string and selects the lowest-id activated user. The expiry guard decrypts `invite_sent_at` with the target's password hash, but `Helper::decrypt` returns its raw input unchanged when decryption fails. A plaintext numeric value such as `9999999999` therefore passes the time-to-live check without any secret. The result is that an anonymous attacker sets the email and password of the lowest-id activated FreeScout account (a support agent, or an administrator if one was added by invitation) and authenticates as that account. Version 1.8.224 contains a fix.
Severity
9.4 (Critical)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.224
|
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CVE-2026-53594 (GCVE-0-2026-53594)
Vulnerability from cvelistv5 – Published: 2026-07-20 20:12 – Updated: 2026-07-21 13:55
VLAI
EPSS
VEX
Title
FreeScout has Arbitrary File Read in App Logs Viewer via Forged Encrypted Path
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. FreeScout's `Manage -> Logs -> App Logs` feature uses the bundled `rap2hpoutre/laravel-log-viewer` override to decrypt a user-supplied file identifier and then pass the resolved path to Laravel's download response. Prior to version 1.8.224, the path resolution logic accepts any existing absolute path before applying the intended `storage/logs` restriction. As a result, an attacker who can access the App Logs route and forge a valid Laravel-encrypted `dl` parameter can download arbitrary server-local files readable by the PHP process, not just log files. Version 1.8.224 contains a fix.
Severity
4.9 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-22 - Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.224
|
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CVE-2026-53593 (GCVE-0-2026-53593)
Vulnerability from cvelistv5 – Published: 2026-07-20 19:52 – Updated: 2026-07-21 14:56
VLAI
EPSS
VEX
Title
FreeScout Vulnerable to Authenticated Remote Code Execution via incomplete upload extension denylist (.pht) — bypass of CVE-2025-48471
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.224, the denylist that neutralizes dangerous file uploads (`Helper::$restricted_extensions`) is incomplete: it does not cover the `.pht` extension. The authenticated upload endpoint `POST /uploads/upload` (`SecureController@upload`) stores files with their original extension into the web-accessible directory `storage/app/public/uploads/` (served at `/storage/uploads/`). On the standard Apache + `libapache2-mod-php` deployment, the default handler `<FilesMatch ".+\.ph(ar|p[3457]?|t|tml)$">` executes `.pht`, so **any authenticated agent can upload a `.pht` web shell and run arbitrary commands as the web-server user** (`www-data`). This is a direct bypass of the fix for CVE-2025-48471, which added `phtml`/`phar` but not `pht` (nor `phtm`, `phps`). Version 1.8.224 contains an updated fix.
Severity
8.8 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-434 - Unrestricted Upload of File with Dangerous Type
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.224
|
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CVE-2026-53592 (GCVE-0-2026-53592)
Vulnerability from cvelistv5 – Published: 2026-07-20 19:49 – Updated: 2026-07-21 14:42
VLAI
EPSS
VEX
Title
FreeScout vulnerable to prototype pollution in getQueryParam
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. A Prototype Pollution condition in the `getQueryParam` function `/public/js/main.js` and was addressed in version 1.8.139 by blocking URL query keys matching the pattern `__proto__`. However, this mitigation is incomplete: it only filters top-level `__proto__` keys and fails to sanitize nested forms such as `b[__proto__][polluted]=PWNED`. As a result, an attacker-controlled URL query string can still write into `Object.prototype` on any page that loads `main.js`. Version 1.8.223 contains a updated fix.
Severity
4.6 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-1321 - Improperly Controlled Modification of Object Prototype Attributes ('Prototype Pollution')
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.223
|
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}
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"cweId": "CWE-1321",
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"type": "CWE"
}
]
}
],
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},
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CVE-2026-53591 (GCVE-0-2026-53591)
Vulnerability from cvelistv5 – Published: 2026-07-20 19:47 – Updated: 2026-07-20 20:15
VLAI
EPSS
VEX
Title
FreeScout Vulnerable to Unauthenticated Conversation Thread Injection via HMAC Length Bypass in FetchEmails
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted `In-Reply-To` header. No credentials, tokens, or prior access are required. The injected message is rendered in the agent UI as a legitimate customer reply, the conversation is automatically reopened, and the `last_reply_from` field is set to the attacker's identity. Version 1.8.223 contains a fix.
Severity
8.6 (High)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-287 - Improper Authentication
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.223
|
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CVE-2026-48812 (GCVE-0-2026-48812)
Vulnerability from cvelistv5 – Published: 2026-07-20 17:32 – Updated: 2026-07-20 18:25
VLAI
EPSS
VEX
Title
FreeScout Allows Unauthenticated Access to Legacy Attachment Files
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.221, FreeScout's attachment download route skips token authentication for any attachment whose `token_type` is set to `1` (`TOKEN_TYPE_LEGACY`). Because this route is unauthenticated and the file path is deterministic, an unauthenticated remote attacker can download any attachment that was created by an older version of FreeScout without possessing a valid token or session. Version 1.8.221 contains a fix.
Severity
7.5 (High)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-287 - Improper Authentication
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.221
|
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CVE-2026-45295 (GCVE-0-2026-45295)
Vulnerability from cvelistv5 – Published: 2026-07-20 17:21 – Updated: 2026-07-20 21:42
VLAI
EPSS
VEX
Title
FreeScout Vulnerable to Unauthenticated Thread Read-Status Manipulation and Conversation Enumeration via Open Tracking Endpoint
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.219, the open tracking endpoint `GET /thread/read/{conversation_id}/{thread_id}` allows unauthenticated attackers to enumerate valid conversation and thread IDs, and modify thread state (`opened_at` timestamp) without any authentication. Version 1.8.219 patches the issue.
Severity
6.5 (Medium)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.219
|
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"vendor": "freescout-help-desk",
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}
],
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CVE-2026-45294 (GCVE-0-2026-45294)
Vulnerability from cvelistv5 – Published: 2026-05-29 19:52 – Updated: 2026-06-02 01:56
VLAI
EPSS
VEX
Title
FreeScout: User Account Enumeration via Password Reset Response Differentiation
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.219, the password reset endpoint returns visually distinct responses depending on whether the submitted email address belongs to an existing user account, allowing unauthenticated attackers to enumerate valid helpdesk agent email addresses. This vulnerability is fixed in 1.8.219.
Severity
5.3 (Medium)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.219
|
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}
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CVE-2026-47123 (GCVE-0-2026-47123)
Vulnerability from cvelistv5 – Published: 2026-05-29 19:51 – Updated: 2026-06-02 01:54
VLAI
EPSS
VEX
Title
FreeScout: Agent Impersonation via Missing HMAC Verification on Notification Reply Message-ID Path
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.220, the email processing pipeline in FreeScout's FetchEmails command has two code paths for identifying agent (user) replies based on In-Reply-To / References headers. The notification reply path (notify-{thread_id}-{user_id}-...) extracts thread_id and user_id directly from the Message-ID without HMAC verification. An external attacker who can spoof the From address of a helpdesk agent can inject messages that FreeScout processes as legitimate agent replies — which are then automatically forwarded to customers via the legitimate SMTP server. This vulnerability is fixed in 1.8.220.
Severity
7.5 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://vincent.vulcoord.net/score/?state=Not+Sco… | exploit |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.220
|
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CVE-2026-48810 (GCVE-0-2026-48810)
Vulnerability from cvelistv5 – Published: 2026-05-29 19:48 – Updated: 2026-06-01 18:02
VLAI
EPSS
VEX
Title
FreeScout: Thread Edit Authorization Bypass via Missing Mailbox Check
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, while investigating the ThreadPolicy::delete issue reported previously, the same missing mailbox membership check was found in the sibling ThreadPolicy::edit method. A user with the PERM_EDIT_CONVERSATIONS permission who created a message or internal note in Mailbox A can rewrite that thread's body after an administrator removes them from Mailbox A, because the policy checks only authorship and a global permission flag — not current mailbox membership. This vulnerability is fixed in 1.8.221.
Severity
4.3 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-285 - Improper Authorization
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.221
|
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CVE-2026-48811 (GCVE-0-2026-48811)
Vulnerability from cvelistv5 – Published: 2026-05-29 19:47 – Updated: 2026-06-01 15:15
VLAI
EPSS
VEX
Title
FreeScout: Thread Deletion Bypasses Mailbox Access Revocation
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, FreeScout allows a non-admin user to permanently delete an internal note (private thread) from any conversation, even after that user's access to the mailbox containing the conversation has been revoked. The ThreadPolicy::delete authorization policy does not verify mailbox membership, so a former team member retains destructive write access to notes they created. This vulnerability is fixed in 1.8.221.
Severity
4.3 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-862 - Missing Authorization
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.221
|
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CVE-2026-41906 (GCVE-0-2026-41906)
Vulnerability from cvelistv5 – Published: 2026-05-07 18:09 – Updated: 2026-05-08 14:19
VLAI
EPSS
VEX
Title
FreeScout: Conversation Change-Customer Cross-Mailbox Authorization Bypass
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.214, the Change Customer modal correctly hides out-of-scope customers through the mailbox-filtered search endpoint, but the backend conversation_change_customer action accepts any supplied customer_email. A low-privileged agent can forge a request and bind a visible conversation to a hidden customer in another mailbox. This issue has been patched in version 1.8.214.
Severity
7.1 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-639 - Authorization Bypass Through User-Controlled Key
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.214
|
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