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65 vulnerabilities by freescout-help-desk
CVE-2026-45294 (GCVE-0-2026-45294)
Vulnerability from cvelistv5 – Published: 2026-05-29 19:52 – Updated: 2026-06-02 01:56
VLAI
Title
FreeScout: User Account Enumeration via Password Reset Response Differentiation
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.219, the password reset endpoint returns visually distinct responses depending on whether the submitted email address belongs to an existing user account, allowing unauthenticated attackers to enumerate valid helpdesk agent email addresses. This vulnerability is fixed in 1.8.219.
Severity
5.3 (Medium)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.219
|
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}
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CVE-2026-47123 (GCVE-0-2026-47123)
Vulnerability from cvelistv5 – Published: 2026-05-29 19:51 – Updated: 2026-06-02 01:54
VLAI
Title
FreeScout: Agent Impersonation via Missing HMAC Verification on Notification Reply Message-ID Path
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.220, the email processing pipeline in FreeScout's FetchEmails command has two code paths for identifying agent (user) replies based on In-Reply-To / References headers. The notification reply path (notify-{thread_id}-{user_id}-...) extracts thread_id and user_id directly from the Message-ID without HMAC verification. An external attacker who can spoof the From address of a helpdesk agent can inject messages that FreeScout processes as legitimate agent replies — which are then automatically forwarded to customers via the legitimate SMTP server. This vulnerability is fixed in 1.8.220.
Severity
7.5 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://vincent.vulcoord.net/score/?state=Not+Sco… | exploit |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.220
|
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CVE-2026-48810 (GCVE-0-2026-48810)
Vulnerability from cvelistv5 – Published: 2026-05-29 19:48 – Updated: 2026-06-01 18:02
VLAI
Title
FreeScout: Thread Edit Authorization Bypass via Missing Mailbox Check
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, while investigating the ThreadPolicy::delete issue reported previously, the same missing mailbox membership check was found in the sibling ThreadPolicy::edit method. A user with the PERM_EDIT_CONVERSATIONS permission who created a message or internal note in Mailbox A can rewrite that thread's body after an administrator removes them from Mailbox A, because the policy checks only authorship and a global permission flag — not current mailbox membership. This vulnerability is fixed in 1.8.221.
Severity
4.3 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-285 - Improper Authorization
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.221
|
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}
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CVE-2026-48811 (GCVE-0-2026-48811)
Vulnerability from cvelistv5 – Published: 2026-05-29 19:47 – Updated: 2026-06-01 15:15
VLAI
Title
FreeScout: Thread Deletion Bypasses Mailbox Access Revocation
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, FreeScout allows a non-admin user to permanently delete an internal note (private thread) from any conversation, even after that user's access to the mailbox containing the conversation has been revoked. The ThreadPolicy::delete authorization policy does not verify mailbox membership, so a former team member retains destructive write access to notes they created. This vulnerability is fixed in 1.8.221.
Severity
4.3 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-862 - Missing Authorization
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.221
|
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CVE-2026-41906 (GCVE-0-2026-41906)
Vulnerability from cvelistv5 – Published: 2026-05-07 18:09 – Updated: 2026-05-08 14:19
VLAI
Title
FreeScout: Conversation Change-Customer Cross-Mailbox Authorization Bypass
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.214, the Change Customer modal correctly hides out-of-scope customers through the mailbox-filtered search endpoint, but the backend conversation_change_customer action accepts any supplied customer_email. A low-privileged agent can forge a request and bind a visible conversation to a hidden customer in another mailbox. This issue has been patched in version 1.8.214.
Severity
7.1 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-639 - Authorization Bypass Through User-Controlled Key
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.214
|
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}
],
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}
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"cweId": "CWE-639",
"description": "CWE-639: Authorization Bypass Through User-Controlled Key",
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],
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},
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{
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],
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},
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],
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},
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CVE-2026-41905 (GCVE-0-2026-41905)
Vulnerability from cvelistv5 – Published: 2026-05-07 18:08 – Updated: 2026-05-07 20:15
VLAI
Title
FreeScout vulnerable to SSRF via Helper::sanitizeRemoteUrl: redirect destination not re-validated, allowing internal HTTP / cloud-metadata access
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, Helper::sanitizeRemoteUrl() in app/Misc/Helper.php follows HTTP redirects via curlGetLastRedirectedUrl() but then re-validates the original URL instead of the final redirect destination. An attacker who can supply any URL that passes the initial host check can redirect FreeScout to internal HTTP services (cloud metadata, internal APIs, RFC1918 ranges) that would normally be blocked. This issue has been patched in version 1.8.217.
Severity
7.7 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-918 - Server-Side Request Forgery (SSRF)
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.217
|
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}
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CVE-2026-41904 (GCVE-0-2026-41904)
Vulnerability from cvelistv5 – Published: 2026-05-07 18:05 – Updated: 2026-05-07 19:16
VLAI
Title
FreeScout Stored XSS vulnerability in mailbox auto-reply: payload reaches every customer's email client (no CSP), bypassing strip_tags validator with mixed text+HTML content
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, a user with updateAutoReply permission can store an XSS payload in the mailbox auto-reply message. The payload is rendered unescaped in the auto-reply email sent to every customer who contacts the mailbox. Email clients do not enforce CSP, so the payload executes in the customer's webmail / mail-client context. This issue has been patched in version 1.8.217.
Severity
7.6 (High)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.217
|
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}
],
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CVE-2026-41902 (GCVE-0-2026-41902)
Vulnerability from cvelistv5 – Published: 2026-05-07 18:03 – Updated: 2026-05-08 21:30
VLAI
Title
FreeScout's user invitation hash never expires: permanent unauthenticated account takeover if invite link leaks
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, the /user-setup/{hash} endpoint accepts a 60-character random invite_hash to set a new user's password. The endpoint performs no expiration check — the hash remains valid indefinitely until consumed. Combined with realistic hash-leakage scenarios (forwarded invite emails, HTTP referrer to external CDNs on the setup page, server-side log exposure, abandoned invite emails in shared inboxes), this enables unauthenticated permanent account takeover months or years after invite issuance. If the leaked invite was sent to an admin, the takeover yields admin access. This issue has been patched in version 1.8.217.
Severity
9.1 (Critical)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-613 - Insufficient Session Expiration
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.217
|
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CVE-2026-41903 (GCVE-0-2026-41903)
Vulnerability from cvelistv5 – Published: 2026-05-07 18:02 – Updated: 2026-05-08 22:49
VLAI
Title
FreeScout IDOR Vulnerability: PERM_EDIT_USERS allows modifying any user's notification subscriptions (incomplete fix of CVE-2025-48472)
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, a user holding the PERM_EDIT_USERS permission (intended for general user-profile editing) can read and modify the notification subscriptions of any other user, including admins, by sending a single POST request. This is a sibling of CVE-2025-48472's notification authorization bypass — the prior fix did not cover this code path. A non-admin attacker can silently disable an admin's email/browser/mobile notifications, suppressing security alerts and conversation-assignment notices. This issue has been patched in version 1.8.217.
Severity
5.4 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-863 - Incorrect Authorization
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.217
|
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}
],
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CVE-2026-41194 (GCVE-0-2026-41194)
Vulnerability from cvelistv5 – Published: 2026-04-21 17:16 – Updated: 2026-04-22 13:24
VLAI
Title
FreeScout's Mailbox OAuth disconnect uses a state-changing GET and is CSRFable
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, the mailbox OAuth disconnect action is implemented as `GET /mailbox/oauth-disconnect/{id}/{in_out}/{provider}`. It removes stored OAuth metadata from the mailbox and then redirects. Because it is a GET route, no CSRF token is required and the action can be triggered cross-site against a logged-in mailbox admin. Version 1.8.215 fixes the vulnerability.
Severity
5.4 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-352 - Cross-Site Request Forgery (CSRF)
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.215
|
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CVE-2026-41193 (GCVE-0-2026-41193)
Vulnerability from cvelistv5 – Published: 2026-04-21 17:15 – Updated: 2026-04-21 20:36
VLAI
Title
FreeScout has Zip Slip path traversal in module installation that allows arbitrary file write leading to RCE
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, FreeScout's module installation feature extracts ZIP archives without validating file paths, allowing an authenticated admin to write files arbitrarily on the server filesystem via a specially crafted ZIP. Version 1.8.215 fixes the vulnerability.
Severity
9.1 (Critical)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-22 - Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.215
|
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CVE-2026-41192 (GCVE-0-2026-41192)
Vulnerability from cvelistv5 – Published: 2026-04-21 17:12 – Updated: 2026-04-21 19:01
VLAI
Title
FreeScout's client-controlled attachment IDs allow deletion of existing conversation attachments
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, the reply and draft flows trust client-supplied encrypted attachment IDs. Any IDs present in `attachments_all[]` but omitted from retained lists are decrypted and passed directly to `Attachment::deleteByIds()`. Because `load_attachments` returns encrypted IDs for attachments on a visible conversation, a mailbox peer can replay those IDs through `save_draft` and delete the original attachment row and file. Version 1.8.215 fixes the vulnerability.
Severity
7.1 (High)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-862 - Missing Authorization
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.215
|
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CVE-2026-41191 (GCVE-0-2026-41191)
Vulnerability from cvelistv5 – Published: 2026-04-21 17:09 – Updated: 2026-04-21 19:07
VLAI
Title
FreeScout's signature only mailbox permission allows unauthorized mailbox chat setting changes
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, `MailboxesController::updateSave()` persists `chat_start_new` outside the allowed-field filter. A user with only the mailbox `sig` permission sees only the signature field in the UI, but can still change the hidden mailbox-wide chat setting via direct POST. Version 1.8.215 fixes the vulnerability.
Severity
7.1 (High)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-863 - Incorrect Authorization
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.215
|
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}
CVE-2026-41190 (GCVE-0-2026-41190)
Vulnerability from cvelistv5 – Published: 2026-04-21 17:06 – Updated: 2026-04-21 17:48
VLAI
Title
FreeScout has assigned-only visibility bypass via save_draft that allows hidden conversation draft injection
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, when `APP_SHOW_ONLY_ASSIGNED_CONVERSATIONS` is enabled, direct conversation view correctly blocks users who are neither the assignee nor the creator. The `save_draft` AJAX path is weaker. A direct POST can create a draft inside a conversation that is hidden in the UI. Version 1.8.215 fixes the vulnerability.
Severity
7.1 (High)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-863 - Incorrect Authorization
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.215
|
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CVE-2026-41189 (GCVE-0-2026-41189)
Vulnerability from cvelistv5 – Published: 2026-04-21 17:04 – Updated: 2026-04-21 17:37
VLAI
Title
FreeScout has assigned-only visibility bypass that allows editing hidden customer-authored threads
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, customer-thread editing is authorized through `ThreadPolicy::edit()`, which checks mailbox access but does not apply the assigned-only restriction from `ConversationPolicy`. A user who cannot view a conversation can still load and edit customer-authored threads inside it. Version 1.8.215 fixes the vulnerability.
Severity
7.1 (High)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-863 - Incorrect Authorization
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.215
|
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CVE-2026-41183 (GCVE-0-2026-41183)
Vulnerability from cvelistv5 – Published: 2026-04-21 17:00 – Updated: 2026-04-21 20:37
VLAI
Title
FreeScout allows non-folder conversation queries to disclose assigned-only hidden conversations
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, the assigned-only restriction is applied to direct conversation view and folder queries, but not to non-folder query builders. Global search and the AJAX filter path still reveal conversations that should be hidden. Version 1.8.215 fixes the vulnerability.
Severity
4.3 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-200 - Exposure of Sensitive Information to an Unauthorized Actor
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.215
|
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CVE-2026-40592 (GCVE-0-2026-40592)
Vulnerability from cvelistv5 – Published: 2026-04-21 16:57 – Updated: 2026-04-21 19:10
VLAI
Title
FreeScout's cross-user undo reply allows mailbox peers to recall another agent's outbound reply
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current user created the reply being undone. In a shared mailbox, one agent can therefore recall another agent's just-sent reply during the 15-second undo window. Version 1.8.214 fixes the vulnerability.
Severity
5.9 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-862 - Missing Authorization
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.214
|
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"discovery": "UNKNOWN"
},
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}
},
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CVE-2026-40591 (GCVE-0-2026-40591)
Vulnerability from cvelistv5 – Published: 2026-04-21 16:54 – Updated: 2026-04-21 17:46
VLAI
Title
FreeScout: Improper Authorization in Phone Conversation Creation Enables Cross-Mailbox Hidden Customer Modification
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled `customer_id`, `name`, `to_email`, and `phone` values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying `to_email`. Version 1.8.214 fixes the vulnerability.
Severity
7.1 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-639 - Authorization Bypass Through User-Controlled Key
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.214
|
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CVE-2026-40590 (GCVE-0-2026-40590)
Vulnerability from cvelistv5 – Published: 2026-04-21 16:52 – Updated: 2026-04-21 17:39
VLAI
Title
FreeScout's Customer AJAX Create Modifies Hidden Existing Customer
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the Change Customer modal exposes a “Create a new customer” flow via POST /customers/ajax with action=create. Under limited visibility, the endpoint drops unique-email validation. If the supplied email already belongs to a hidden customer, Customer::create() reuses that hidden customer object and fills empty profile fields from attacker-controlled input. Version 1.8.214 fixes the vulnerability.
Severity
4.3 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-639 - Authorization Bypass Through User-Controlled Key
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.214
|
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CVE-2026-40589 (GCVE-0-2026-40589)
Vulnerability from cvelistv5 – Published: 2026-04-21 16:50 – Updated: 2026-04-21 20:37
VLAI
Title
FreeScout has Customer Edit Cross-Mailbox Email Takeover
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, a low-privileged agent can edit a visible customer and add an email address already owned by a hidden customer in another mailbox. The server discloses the hidden customer’s name and profile URL in the success flash, reassigns the hidden email to the visible customer, and rebinds hidden-mailbox conversations for that email to the visible customer. Version 1.8.214 fixes the issue.
Severity
7.6 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-639 - Authorization Bypass Through User-Controlled Key
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.214
|
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CVE-2026-40570 (GCVE-0-2026-40570)
Vulnerability from cvelistv5 – Published: 2026-04-21 16:48 – Updated: 2026-04-21 19:11
VLAI
Title
FreeScout's Missing Authorization in load_customer_info Allows Any Authenticated User to Access Full Customer PII
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.
Severity
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.213
|
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CVE-2026-40569 (GCVE-0-2026-40569)
Vulnerability from cvelistv5 – Published: 2026-04-21 16:46 – Updated: 2026-04-21 17:45
VLAI
Title
FreeScout's Mass Assignment in Mailbox Connection Settings Enables Silent Email Exfiltration
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Versions prior to 1.8.213 have a mass assignment vulnerability in the mailbox connection settings endpoints of FreeScout (`connectionIncomingSave()` at `app/Http/Controllers/MailboxesController.php:468` and `connectionOutgoingSave()` at line 398). Both methods pass `$request->all()` directly to `$mailbox->fill()` without any field allowlisting, allowing an authenticated admin to overwrite any of the 32 fields in the Mailbox model's `$fillable` array -- including security-critical fields that do not belong to the connection settings form, such as `auto_bcc`, `out_server`, `out_password`, `signature`, `auto_reply_enabled`, and `auto_reply_message`. Validation in `connectionIncomingSave()` is entirely commented out, and the validator in `connectionOutgoingSave()` only checks value formats for SMTP fields without stripping extra parameters. An authenticated admin user can exploit this by appending hidden parameters (e.g., `auto_bcc=attacker@evil.com`) to a legitimate connection settings save request. Because the `auto_bcc` field is not displayed on the connection settings form (it only appears on the general mailbox settings page), the injection is invisible to other administrators reviewing connection settings. Once set, every outgoing email from the affected mailbox is silently BCC'd to the attacker via the `SendReplyToCustomer` job. The same mechanism allows redirecting outgoing SMTP through an attacker-controlled server, injecting tracking pixels or phishing links into email signatures, and enabling attacker-crafted auto-replies -- all from a single HTTP request. This is particularly dangerous in multi-admin environments where one admin can silently surveil mailboxes managed by others, and when an admin session is compromised via a separate vulnerability (e.g., XSS), the attacker gains persistent email exfiltration that survives session expiry. Version 1.8.213 fixes the issue.
Severity
9 (Critical)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.213
|
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CVE-2026-40568 (GCVE-0-2026-40568)
Vulnerability from cvelistv5 – Published: 2026-04-21 16:08 – Updated: 2026-04-21 20:37
VLAI
Title
FreeScout Vulnerable to XSS via Mailbox Signature Due to Incomplete HTML Sanitization
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Versions prior to 1.8.213 have a stored cross-site scripting (XSS) vulnerability in the mailbox signature feature. The sanitization function `Helper::stripDangerousTags()` (`app/Misc/Helper.php:568`) uses an incomplete blocklist of only four HTML tags (`script`, `form`, `iframe`, `object`) and does not remove event handler attributes. When a mailbox signature is saved via `MailboxesController::updateSave()` (`app/Http/Controllers/MailboxesController.php:267`), HTML elements such as `<img>`, `<svg>`, and `<details>` with event handler attributes like `onerror` and `onload` pass through sanitization unchanged and are stored in the database. The signature is then rendered as raw HTML via the Blade `{!! !!}` tag in `editor_bottom_toolbar.blade.php:6` and re-inserted into the visible DOM by jQuery `.html()` at `main.js:1789-1790`, triggering the injected event handlers. Any authenticated user with the `ACCESS_PERM_SIGNATURE` (`sig`) permission on a mailbox -- a delegatable, non-admin permission -- can inject arbitrary HTML and JavaScript into the mailbox signature. The payload fires automatically, with no victim interaction, whenever any agent or administrator opens any conversation in the affected mailbox. This enables session hijacking (under CSP bypass conditions such as IE11 or module-weakened CSP), phishing overlays that work in all browsers regardless of CSP, and chaining to admin-level actions including email exfiltration via mass assignment and self-propagating worm behavior across all mailboxes. Version 1.8.213 fixes the issue.
Severity
8.5 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.213
|
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CVE-2026-40567 (GCVE-0-2026-40567)
Vulnerability from cvelistv5 – Published: 2026-04-21 16:06 – Updated: 2026-04-21 19:17
VLAI
Title
FreeScout has HTML Injection in Outgoing Emails via Unsanitized Customer Name in Signature Variables
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the `{%customer.fullName%}` signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.
Severity
5.8 (Medium)
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-116 - Improper Encoding or Escaping of Output
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.213
|
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CVE-2026-40566 (GCVE-0-2026-40566)
Vulnerability from cvelistv5 – Published: 2026-04-21 16:04 – Updated: 2026-04-21 17:33
VLAI
Title
FreeScout vulnerable to SSRF via IMAP/SMTP Connection Test Endpoints
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Versions prior to 1.8.213 have a Server-Side Request Forgery (SSRF) vulnerability in the IMAP/SMTP connection test functionality of FreeScout's `MailboxesController`. Three AJAX actions `fetch_test` (line 731), `send_test` (line 682), and `imap_folders` (line 773) in `app/Http/Controllers/MailboxesController.php` pass admin-configured `in_server`/`in_port` and `out_server`/`out_port` values directly to `fsockopen()` via `Helper::checkPort()` and to IMAP/SMTP client connections with zero SSRF protection. There is no IP validation, no hostname restriction, no blocklist of internal ranges, and no call to the project's own `sanitizeRemoteUrl()` or `checkUrlIpAndHost()` functions. The validation block in `connectionIncomingSave()` is entirely commented out. An authenticated admin can configure a mailbox's IMAP or SMTP server to point at any internal host and port, then trigger a connection test. The server opens raw TCP connections (via `fsockopen()`) and protocol-level connections (via IMAP client or SMTP transport) to the attacker-specified target. The response differentiates open from closed ports, enabling internal network port scanning. When the IMAP client connects to a non-IMAP service, the target's service banner or error response is captured in the IMAP debug log and returned in the AJAX response's `log` field, making this a semi-blind SSRF that enables service fingerprinting. In cloud environments, the metadata endpoint at `169[.]254[.]169[.]254` can be probed and partial response data may be leaked through protocol error messages. This is distinct from the `sanitizeRemoteUrl()` redirect bypass (freescout-3) -- different code path, different root cause, different protocol layer. Version 1.8.213 patches the vulnerability.
Severity
4.1 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-918 - Server-Side Request Forgery (SSRF)
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.213
|
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CVE-2026-40565 (GCVE-0-2026-40565)
Vulnerability from cvelistv5 – Published: 2026-04-21 15:52 – Updated: 2026-04-21 19:48
VLAI
Title
FreeScout has Stored XSS / CSS Injection via linkify() — Unescaped URL in Anchor href
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, FreeScout's linkify() function in app/Misc/Helper.php converts plain-text URLs in email bodies into HTML anchor tags without escaping double-quote characters (") in the URL. HTMLPurifier (called first via getCleanBody()) preserves literal " characters in text nodes. linkify() then wraps URLs including those " chars inside an unescaped href="..." attribute, breaking out of the href and injecting arbitrary HTML attributes. Version 1.8.213 fixes the issue.
Severity
6.1 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.213
|
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CVE-2026-40498 (GCVE-0-2026-40498)
Vulnerability from cvelistv5 – Published: 2026-04-21 15:01 – Updated: 2026-04-21 19:20
VLAI
Title
FreeScout has Authentication Bypass and Information Disclosure in SystemController via /system/cron
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can access diagnostic and system tools that should be restricted to administrators. The /system/cron endpoint relies on a static MD5 hash derived from the APP_KEY, which is exposed in the response and logs. Accessing these endpoints reveals sensitive server information (Full Path Disclosure), process IDs, and allows for Resource Exhaustion (DoS) by triggering heavy background tasks repeatedly without any rate limiting. The cron hash is generated using md5(APP_KEY . 'web_cron_hash'). Since this hash is often transmitted via GET requests, it is susceptible to exposure in server logs, browser history, and proxy logs. Furthermore, the lack of rate limiting on these endpoints allows for automated resource exhaustion (DoS) and brute-force attempts. Version 1.8.213 fixes the issue.
Severity
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.213
|
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CVE-2026-40497 (GCVE-0-2026-40497)
Vulnerability from cvelistv5 – Published: 2026-04-21 01:45 – Updated: 2026-04-21 13:25
VLAI
Title
FreeScout Vulnerable to CSS Injection via Stored Style Tag in Mailbox Signature (CSRF Token Exfiltration)
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, FreeScout's `Helper::stripDangerousTags()` removes `<script>`, `<form>`, `<iframe>`, `<object>` but does NOT strip `<style>` tags. The mailbox signature field is saved via POST /mailbox/settings/{id} and later rendered unescaped via `{!! $conversation->getSignatureProcessed([], true) !!}` in conversation views. CSP allows `style-src * 'self' 'unsafe-inline'`, so injected inline styles execute freely. An attacker with access to mailbox settings (admin or agent with mailbox permission) can inject CSS attribute selectors to exfiltrate the CSRF token of any agent/admin who views a conversation in that mailbox. With the CSRF token, the attacker can perform any state-changing action as the victim (create admin accounts, change email/password, etc.) — privilege escalation from agent to admin. This is the result of an incomplete fix of GHSA-jqjf-f566-485j. That advisory reported XSS via mailbox signature. The fix applied `Helper::stripDangerousTags()` to the signature before saving. However, `stripDangerousTags()` only removes `script`, `form`, `iframe`, and `object` tags — it does NOT strip `<style>` tags, leaving CSS injection possible. Version 1.8.213 contains an updated fix.
Severity
8.1 (High)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.213
|
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"discovery": "UNKNOWN"
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"title": "FreeScout Vulnerable to CSS Injection via Stored Style Tag in Mailbox Signature (CSRF Token Exfiltration)"
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CVE-2026-40496 (GCVE-0-2026-40496)
Vulnerability from cvelistv5 – Published: 2026-04-21 01:38 – Updated: 2026-04-21 13:50
VLAI
Title
FreeScout has Predictable Attachment Token that Allows Unauthenticated Private File Download via Brute Force
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, attachment download tokens are generated using a weak and predictable formula: `md5(APP_KEY + attachment_id + size)`. Since attachment_id is sequential and size can be brute-forced in a small range, an unauthenticated attacker can forge valid tokens and download any private attachment without credentials. Version 1.8.213 fixes the issue.
Severity
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.213
|
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CVE-2026-35584 (GCVE-0-2026-35584)
Vulnerability from cvelistv5 – Published: 2026-04-07 16:07 – Updated: 2026-04-09 14:29
VLAI
Title
FreeScout has an Unauthenticated IDOR in Open Tracking Endpoint Allows Cross-Conversation Thread Manipulation and Enumeration
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, the endpoint GET /thread/read/{conversation_id}/{thread_id} does not require authentication and does not validate whether the given thread_id belongs to the given conversation_id. This allows any unauthenticated attacker to mark any thread as read by passing arbitrary IDs, enumerate valid thread IDs via HTTP response codes (200 vs 404), and manipulate opened_at timestamps across conversations (IDOR). This vulnerability is fixed in 1.8.212.
Severity
SSVC
Exploitation: poc
Automatable: yes
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
Impacted products
1 product
| Vendor | Product | Version | |
|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.212
|
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