gsd-2021-36097
Vulnerability from gsd
Modified
2023-12-13 01:23
Details
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Aliases
Aliases
{
"GSD": {
"alias": "CVE-2021-36097",
"description": "Agents are able to lock the ticket without the \"Owner\" permission. Once the ticket is locked, it could be moved to the queue where the agent has \"rw\" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.",
"id": "GSD-2021-36097"
},
"gsd": {
"metadata": {
"exploitCode": "unknown",
"remediation": "unknown",
"reportConfidence": "confirmed",
"type": "vulnerability"
},
"osvSchema": {
"aliases": [
"CVE-2021-36097"
],
"details": "Agents are able to lock the ticket without the \"Owner\" permission. Once the ticket is locked, it could be moved to the queue where the agent has \"rw\" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.",
"id": "GSD-2021-36097",
"modified": "2023-12-13T01:23:16.815480Z",
"schema_version": "1.4.0"
}
},
"namespaces": {
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"CVE_data_meta": {
"ASSIGNER": "security@otrs.com",
"DATE_PUBLIC": "2021-10-18T00:00:00.000Z",
"ID": "CVE-2021-36097",
"STATE": "PUBLIC",
"TITLE": "Agents are able to lock the ticket without the \"Owner\" permission"
},
"affects": {
"vendor": {
"vendor_data": [
{
"product": {
"product_data": [
{
"product_name": "OTRS",
"version": {
"version_data": [
{
"version_affected": "\u003c=",
"version_name": "8.0.x",
"version_value": " 8.0.16"
}
]
}
}
]
},
"vendor_name": "OTRS AG"
}
]
}
},
"data_format": "MITRE",
"data_type": "CVE",
"data_version": "4.0",
"description": {
"description_data": [
{
"lang": "eng",
"value": "Agents are able to lock the ticket without the \"Owner\" permission. Once the ticket is locked, it could be moved to the queue where the agent has \"rw\" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions."
}
]
},
"generator": {
"engine": "Vulnogram 0.0.9"
},
"impact": {
"cvss": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 3.5,
"baseSeverity": "LOW",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "LOW",
"scope": "UNCHANGED",
"userInteraction": "REQUIRED",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N",
"version": "3.1"
}
},
"problemtype": {
"problemtype_data": [
{
"description": [
{
"lang": "eng",
"value": "CWE-266 Incorrect Privilege Assignment"
}
]
}
]
},
"references": {
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{
"name": "https://otrs.com/release-notes/otrs-security-advisory-2021-20/",
"refsource": "CONFIRM",
"url": "https://otrs.com/release-notes/otrs-security-advisory-2021-20/"
}
]
},
"solution": [
{
"lang": "eng",
"value": "Update to OTRS 8.0.17."
}
],
"source": {
"advisory": "OSA-2021-20",
"defect": [
"2021083142001442"
],
"discovery": "USER"
}
},
"nvd.nist.gov": {
"configurations": {
"CVE_data_version": "4.0",
"nodes": [
{
"children": [],
"cpe_match": [
{
"cpe23Uri": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"cpe_name": [],
"versionEndIncluding": "8.0.16",
"versionStartIncluding": "8.0.0",
"vulnerable": true
}
],
"operator": "OR"
}
]
},
"cve": {
"CVE_data_meta": {
"ASSIGNER": "security@otrs.com",
"ID": "CVE-2021-36097"
},
"data_format": "MITRE",
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"description": {
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"value": "Agents are able to lock the ticket without the \"Owner\" permission. Once the ticket is locked, it could be moved to the queue where the agent has \"rw\" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions."
}
]
},
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"tags": [
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],
"url": "https://otrs.com/release-notes/otrs-security-advisory-2021-20/"
}
]
}
},
"impact": {
"baseMetricV2": {
"acInsufInfo": false,
"cvssV2": {
"accessComplexity": "LOW",
"accessVector": "NETWORK",
"authentication": "SINGLE",
"availabilityImpact": "NONE",
"baseScore": 4.0,
"confidentialityImpact": "NONE",
"integrityImpact": "PARTIAL",
"vectorString": "AV:N/AC:L/Au:S/C:N/I:P/A:N",
"version": "2.0"
},
"exploitabilityScore": 8.0,
"impactScore": 2.9,
"obtainAllPrivilege": false,
"obtainOtherPrivilege": false,
"obtainUserPrivilege": false,
"severity": "MEDIUM",
"userInteractionRequired": false
},
"baseMetricV3": {
"cvssV3": {
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"attackVector": "NETWORK",
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"baseSeverity": "MEDIUM",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "LOW",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N",
"version": "3.1"
},
"exploitabilityScore": 2.8,
"impactScore": 1.4
}
},
"lastModifiedDate": "2022-10-27T13:04Z",
"publishedDate": "2021-10-18T07:15Z"
}
}
}
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Sightings
| Author | Source | Type | Date |
|---|
Nomenclature
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