CVE-2021-36097
Vulnerability from cvelistv5
Published
2021-10-18 07:00
Modified
2024-09-16 22:51
Summary
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Impacted products
Vendor Product Version
Show details on NVD website


{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-04T00:47:43.825Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-20/"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThanOrEqual": "8.0.16",
              "status": "affected",
              "version": "8.0.x",
              "versionType": "custom"
            }
          ]
        }
      ],
      "datePublic": "2021-10-18T00:00:00",
      "descriptions": [
        {
          "lang": "en",
          "value": "Agents are able to lock the ticket without the \"Owner\" permission. Once the ticket is locked, it could be moved to the queue where the agent has \"rw\" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 3.5,
            "baseSeverity": "LOW",
            "confidentialityImpact": "NONE",
            "integrityImpact": "LOW",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-266",
              "description": "CWE-266 Incorrect Privilege Assignment",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2021-10-18T07:00:13",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-20/"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Update to OTRS 8.0.17."
        }
      ],
      "source": {
        "advisory": "OSA-2021-20",
        "defect": [
          "2021083142001442"
        ],
        "discovery": "USER"
      },
      "title": "Agents are able to lock the ticket without the \"Owner\" permission",
      "x_generator": {
        "engine": "Vulnogram 0.0.9"
      },
      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "security@otrs.com",
          "DATE_PUBLIC": "2021-10-18T00:00:00.000Z",
          "ID": "CVE-2021-36097",
          "STATE": "PUBLIC",
          "TITLE": "Agents are able to lock the ticket without the \"Owner\" permission"
        },
        "affects": {
          "vendor": {
            "vendor_data": [
              {
                "product": {
                  "product_data": [
                    {
                      "product_name": "OTRS",
                      "version": {
                        "version_data": [
                          {
                            "version_affected": "\u003c=",
                            "version_name": "8.0.x",
                            "version_value": "8.0.16"
                          }
                        ]
                      }
                    }
                  ]
                },
                "vendor_name": "OTRS AG"
              }
            ]
          }
        },
        "data_format": "MITRE",
        "data_type": "CVE",
        "data_version": "4.0",
        "description": {
          "description_data": [
            {
              "lang": "eng",
              "value": "Agents are able to lock the ticket without the \"Owner\" permission. Once the ticket is locked, it could be moved to the queue where the agent has \"rw\" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions."
            }
          ]
        },
        "generator": {
          "engine": "Vulnogram 0.0.9"
        },
        "impact": {
          "cvss": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 3.5,
            "baseSeverity": "LOW",
            "confidentialityImpact": "NONE",
            "integrityImpact": "LOW",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N",
            "version": "3.1"
          }
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "eng",
                  "value": "CWE-266 Incorrect Privilege Assignment"
                }
              ]
            }
          ]
        },
        "references": {
          "reference_data": [
            {
              "name": "https://otrs.com/release-notes/otrs-security-advisory-2021-20/",
              "refsource": "CONFIRM",
              "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-20/"
            }
          ]
        },
        "solution": [
          {
            "lang": "en",
            "value": "Update to OTRS 8.0.17."
          }
        ],
        "source": {
          "advisory": "OSA-2021-20",
          "defect": [
            "2021083142001442"
          ],
          "discovery": "USER"
        }
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2021-36097",
    "datePublished": "2021-10-18T07:00:13.855031Z",
    "dateReserved": "2021-07-01T00:00:00",
    "dateUpdated": "2024-09-16T22:51:23.138Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1",
  "vulnerability-lookup:meta": {
    "nvd": "{\"cve\":{\"id\":\"CVE-2021-36097\",\"sourceIdentifier\":\"security@otrs.com\",\"published\":\"2021-10-18T07:15:07.413\",\"lastModified\":\"2024-11-21T06:13:09.143\",\"vulnStatus\":\"Modified\",\"cveTags\":[],\"descriptions\":[{\"lang\":\"en\",\"value\":\"Agents are able to lock the ticket without the \\\"Owner\\\" permission. Once the ticket is locked, it could be moved to the queue where the agent has \\\"rw\\\" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.\"},{\"lang\":\"es\",\"value\":\"Unos agentes pueden bloquear el ticket sin el permiso de \\\"Owner\\\". Una vez bloqueado el ticket, puede ser movido a la cola donde el agente tiene permisos \\\"rw\\\" y conseguir un control total. Este problema afecta a: OTRS AG OTRS 8.0.x versi\u00f3n: 8.0.16 y versiones anteriores\"}],\"metrics\":{\"cvssMetricV31\":[{\"source\":\"security@otrs.com\",\"type\":\"Secondary\",\"cvssData\":{\"version\":\"3.1\",\"vectorString\":\"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N\",\"baseScore\":3.5,\"baseSeverity\":\"LOW\",\"attackVector\":\"NETWORK\",\"attackComplexity\":\"LOW\",\"privilegesRequired\":\"LOW\",\"userInteraction\":\"REQUIRED\",\"scope\":\"UNCHANGED\",\"confidentialityImpact\":\"NONE\",\"integrityImpact\":\"LOW\",\"availabilityImpact\":\"NONE\"},\"exploitabilityScore\":2.1,\"impactScore\":1.4},{\"source\":\"nvd@nist.gov\",\"type\":\"Primary\",\"cvssData\":{\"version\":\"3.1\",\"vectorString\":\"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N\",\"baseScore\":4.3,\"baseSeverity\":\"MEDIUM\",\"attackVector\":\"NETWORK\",\"attackComplexity\":\"LOW\",\"privilegesRequired\":\"LOW\",\"userInteraction\":\"NONE\",\"scope\":\"UNCHANGED\",\"confidentialityImpact\":\"NONE\",\"integrityImpact\":\"LOW\",\"availabilityImpact\":\"NONE\"},\"exploitabilityScore\":2.8,\"impactScore\":1.4}],\"cvssMetricV2\":[{\"source\":\"nvd@nist.gov\",\"type\":\"Primary\",\"cvssData\":{\"version\":\"2.0\",\"vectorString\":\"AV:N/AC:L/Au:S/C:N/I:P/A:N\",\"baseScore\":4.0,\"accessVector\":\"NETWORK\",\"accessComplexity\":\"LOW\",\"authentication\":\"SINGLE\",\"confidentialityImpact\":\"NONE\",\"integrityImpact\":\"PARTIAL\",\"availabilityImpact\":\"NONE\"},\"baseSeverity\":\"MEDIUM\",\"exploitabilityScore\":8.0,\"impactScore\":2.9,\"acInsufInfo\":false,\"obtainAllPrivilege\":false,\"obtainUserPrivilege\":false,\"obtainOtherPrivilege\":false,\"userInteractionRequired\":false}]},\"weaknesses\":[{\"source\":\"security@otrs.com\",\"type\":\"Secondary\",\"description\":[{\"lang\":\"en\",\"value\":\"CWE-266\"}]},{\"source\":\"nvd@nist.gov\",\"type\":\"Primary\",\"description\":[{\"lang\":\"en\",\"value\":\"NVD-CWE-noinfo\"}]}],\"configurations\":[{\"nodes\":[{\"operator\":\"OR\",\"negate\":false,\"cpeMatch\":[{\"vulnerable\":true,\"criteria\":\"cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*\",\"versionStartIncluding\":\"8.0.0\",\"versionEndIncluding\":\"8.0.16\",\"matchCriteriaId\":\"744CBDE7-F971-4D0D-8BA9-43F8FADA1963\"}]}]}],\"references\":[{\"url\":\"https://otrs.com/release-notes/otrs-security-advisory-2021-20/\",\"source\":\"security@otrs.com\",\"tags\":[\"Release Notes\",\"Vendor Advisory\"]},{\"url\":\"https://otrs.com/release-notes/otrs-security-advisory-2021-20/\",\"source\":\"af854a3a-2127-422b-91ae-364da2661108\",\"tags\":[\"Release Notes\",\"Vendor Advisory\"]}]}}"
  }
}


Log in or create an account to share your comment.




Tags
Taxonomy of the tags.


Loading…

Loading…

Loading…

Sightings

Author Source Type Date

Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
  • Confirmed: The vulnerability is confirmed from an analyst perspective.
  • Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
  • Patched: This vulnerability was successfully patched by the user reporting the sighting.
  • Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
  • Not confirmed: The user expresses doubt about the veracity of the vulnerability.
  • Not patched: This vulnerability was not successfully patched by the user reporting the sighting.