FKIE_CVE-2020-1770

Vulnerability from fkie_nvd - Published: 2020-03-27 13:15 - Updated: 2026-06-17 03:02
Severity
2.4 (Low) - CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N
4.3 (Medium) - CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Summary
Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
References
security@otrs.comhttp://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
security@otrs.comhttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
security@otrs.comhttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
security@otrs.comhttps://lists.debian.org/debian-lts-announce/2020/05/msg00000.htmlMailing List, Third Party Advisory
security@otrs.comhttps://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
security@otrs.comhttps://otrs.com/release-notes/otrs-security-advisory-2020-07/Vendor Advisory
af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108https://lists.debian.org/debian-lts-announce/2020/05/msg00000.htmlMailing List, Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
af854a3a-2127-422b-91ae-364da2661108https://otrs.com/release-notes/otrs-security-advisory-2020-07/Vendor Advisory
Impacted products
Vendor Product Version
otrs otrs *
otrs otrs *
otrs otrs *
opensuse backports_sle 15.0
opensuse backports_sle 15.0
opensuse backports_sle 15.0
opensuse leap 15.1
opensuse leap 15.2
debian debian_linux 8.0
To clipboard 

{
  "affected": [
    {
      "affectedData": [
        {
          "product": "((OTRS)) Community Edition",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThanOrEqual": "5.0.41",
              "status": "affected",
              "version": "5.0.x",
              "versionType": "custom"
            },
            {
              "lessThanOrEqual": "6.0.26",
              "status": "affected",
              "version": "6.0.x",
              "versionType": "custom"
            }
          ]
        },
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThanOrEqual": "7.0.15",
              "status": "affected",
              "version": "7.0.x",
              "versionType": "custom"
            }
          ]
        }
      ],
      "source": "security@otrs.com"
    }
  ],
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*",
              "matchCriteriaId": "D59B7180-350C-4CB2-82F6-DE65E13AEED9",
              "versionEndIncluding": "5.0.41",
              "versionStartIncluding": "5.0.0",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*",
              "matchCriteriaId": "0EF80E5E-ED59-4BEE-9EBF-34485DCABED1",
              "versionEndIncluding": "6.0.26",
              "versionStartIncluding": "6.0.0",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "57789F0A-B1F9-4E57-BA71-5558A285D1CA",
              "versionEndIncluding": "7.0.15",
              "versionStartIncluding": "7.0.0",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    },
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:*",
              "matchCriteriaId": "D83DA865-E4A6-4FBF-AA1B-A969EBA6B2AD",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*",
              "matchCriteriaId": "40513095-7E6E-46B3-B604-C926F1BA3568",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:*",
              "matchCriteriaId": "67E82302-4B77-44F3-97B1-24C18AC4A35D",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:*",
              "matchCriteriaId": "B620311B-34A3-48A6-82DF-6F078D7A4493",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:*",
              "matchCriteriaId": "B009C22E-30A4-4288-BCF6-C3E81DEAF45A",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    },
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*",
              "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions."
    },
    {
      "lang": "es",
      "value": "Unos archivos generados por el paquete de soporte podr\u00edan contener informaci\u00f3n confidencial que podr\u00eda sin querer ser revelada. Este problema afecta a: ((OTRS)) Community Edition: versiones 5.0.41 y anteriores, versiones 6.0.26 y  anteriores. OTRS: versiones 7.0.15 y anteriores."
    }
  ],
  "id": "CVE-2020-1770",
  "lastModified": "2026-06-17T03:02:22.087",
  "metrics": {
    "cvssMetricV2": [
      {
        "acInsufInfo": false,
        "baseSeverity": "MEDIUM",
        "cvssData": {
          "accessComplexity": "LOW",
          "accessVector": "NETWORK",
          "authentication": "SINGLE",
          "availabilityImpact": "NONE",
          "baseScore": 4.0,
          "confidentialityImpact": "PARTIAL",
          "integrityImpact": "NONE",
          "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N",
          "version": "2.0"
        },
        "exploitabilityScore": 8.0,
        "impactScore": 2.9,
        "obtainAllPrivilege": false,
        "obtainOtherPrivilege": false,
        "obtainUserPrivilege": false,
        "source": "nvd@nist.gov",
        "type": "Primary",
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV31": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "NONE",
          "baseScore": 2.4,
          "baseSeverity": "LOW",
          "confidentialityImpact": "LOW",
          "integrityImpact": "NONE",
          "privilegesRequired": "HIGH",
          "scope": "UNCHANGED",
          "userInteraction": "REQUIRED",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N",
          "version": "3.1"
        },
        "exploitabilityScore": 0.9,
        "impactScore": 1.4,
        "source": "security@otrs.com",
        "type": "Secondary"
      },
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "NONE",
          "baseScore": 4.3,
          "baseSeverity": "MEDIUM",
          "confidentialityImpact": "LOW",
          "integrityImpact": "NONE",
          "privilegesRequired": "LOW",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N",
          "version": "3.1"
        },
        "exploitabilityScore": 2.8,
        "impactScore": 1.4,
        "source": "nvd@nist.gov",
        "type": "Primary"
      }
    ]
  },
  "published": "2020-03-27T13:15:15.253",
  "references": [
    {
      "source": "security@otrs.com",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
    },
    {
      "source": "security@otrs.com",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
    },
    {
      "source": "security@otrs.com",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
    },
    {
      "source": "security@otrs.com",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"
    },
    {
      "source": "security@otrs.com",
      "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
    },
    {
      "source": "security@otrs.com",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-07/"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-07/"
    }
  ],
  "sourceIdentifier": "security@otrs.com",
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-201"
        }
      ],
      "source": "security@otrs.com",
      "type": "Secondary"
    },
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        }
      ],
      "source": "nvd@nist.gov",
      "type": "Primary"
    }
  ]
}



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Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.

Sightings

Author Source Type Date Other

Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
  • Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
  • Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
  • Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
  • Not confirmed: The user expressed doubt about the validity of the vulnerability.
  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.



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