Vulnerability-Lookup

FKIE_CVE-2017-9324

Vulnerability from fkie_nvd - Published: 2017-06-12 06:29 - Updated: 2026-06-17 01:27

Severity

8.8 (High) - CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Summary

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

References

URL	Tags
cve@mitre.org	http://www.debian.org/security/2017/dsa-3876	Third Party Advisory
cve@mitre.org	https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html	Mailing List, Third Party Advisory, VDB Entry
cve@mitre.org	https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/	Vendor Advisory
af854a3a-2127-422b-91ae-364da2661108	http://www.debian.org/security/2017/dsa-3876	Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108	https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html	Mailing List, Third Party Advisory, VDB Entry
af854a3a-2127-422b-91ae-364da2661108	https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/	Vendor Advisory

Impacted products

Vendor	Product	Version
otrs	otrs	*
otrs	otrs	*
otrs	otrs	*
debian	debian_linux	8.0
debian	debian_linux	9.0

JSON

To clipboard

{
  "affected": [
    {
      "affectedData": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "source": "cve@mitre.org"
    }
  ],
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "ECB8472B-A4C5-4C33-A1F8-F309263EA1E8",
              "versionEndIncluding": "3.3.16",
              "versionStartIncluding": "3.3.0",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "C4A11EFC-F29E-476B-9F60-D349B8552606",
              "versionEndIncluding": "4.0.23",
              "versionStartIncluding": "4.0.0",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "36B3B7E9-A5DF-45AE-8695-778C62C1C5A9",
              "versionEndIncluding": "5.0.19",
              "versionStartIncluding": "5.0.0",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    },
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*",
              "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*",
              "matchCriteriaId": "DEECE5FC-CACF-4496-A3E7-164736409252",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end."
    },
    {
      "lang": "es",
      "value": "En Open Ticket Request System (OTRS) versi\u00f3n 3.3.x hasta la versi\u00f3n 3.3.16, versi\u00f3n 4.x hasta 4.0.23 y versi\u00f3n 5.x hasta la versi\u00f3n 5.0.19, un atacante con permiso de agente es capaz de abrir una URL espec\u00edfica en un navegador para alcanzar privilegios administrativos y acceso completo. Despu\u00e9s, todos los ajustes del sistema se pueden leer y cambiar. Las URL en cuesti\u00f3n contienen index.pl?Action=Installer con ;Subaction=Intro o ;Subaction=Start o ;Subaction=System anexado al final."
    }
  ],
  "id": "CVE-2017-9324",
  "lastModified": "2026-06-17T01:27:53.177",
  "metrics": {
    "cvssMetricV2": [
      {
        "acInsufInfo": false,
        "baseSeverity": "MEDIUM",
        "cvssData": {
          "accessComplexity": "LOW",
          "accessVector": "NETWORK",
          "authentication": "SINGLE",
          "availabilityImpact": "PARTIAL",
          "baseScore": 6.5,
          "confidentialityImpact": "PARTIAL",
          "integrityImpact": "PARTIAL",
          "vectorString": "AV:N/AC:L/Au:S/C:P/I:P/A:P",
          "version": "2.0"
        },
        "exploitabilityScore": 8.0,
        "impactScore": 6.4,
        "obtainAllPrivilege": false,
        "obtainOtherPrivilege": false,
        "obtainUserPrivilege": false,
        "source": "nvd@nist.gov",
        "type": "Primary",
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV30": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "HIGH",
          "baseScore": 8.8,
          "baseSeverity": "HIGH",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "HIGH",
          "privilegesRequired": "LOW",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H",
          "version": "3.0"
        },
        "exploitabilityScore": 2.8,
        "impactScore": 5.9,
        "source": "nvd@nist.gov",
        "type": "Primary"
      }
    ]
  },
  "published": "2017-06-12T06:29:00.477",
  "references": [
    {
      "source": "cve@mitre.org",
      "tags": [
        "Third Party Advisory"
      ],
      "url": "http://www.debian.org/security/2017/dsa-3876"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Mailing List",
        "Third Party Advisory",
        "VDB Entry"
      ],
      "url": "https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Third Party Advisory"
      ],
      "url": "http://www.debian.org/security/2017/dsa-3876"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Mailing List",
        "Third Party Advisory",
        "VDB Entry"
      ],
      "url": "https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"
    }
  ],
  "sourceIdentifier": "cve@mitre.org",
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-269"
        }
      ],
      "source": "nvd@nist.gov",
      "type": "Primary"
    }
  ]
}

CVE-2017-9324 (GCVE-0-2017-9324)

Vulnerability from cvelistv5 – Published: 2017-06-12 06:00 – Updated: 2024-08-05 17:02

Summary

Severity

No CVSS data available.

CWE

Assigner

mitre mitre root

References

3 references

URL	Tags
https://www.otrs.com/security-advisory-2017-03-se…	x_refsource_MISC
http://www.debian.org/security/2017/dsa-3876	vendor-advisoryx_refsource_DEBIAN
https://packetstormsecurity.com/files/142862/OTRS…	x_refsource_MISC

Date Public

2017-06-12 00:00

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-05T17:02:44.335Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_refsource_MISC",
              "x_transferred"
            ],
            "url": "https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"
          },
          {
            "name": "DSA-3876",
            "tags": [
              "vendor-advisory",
              "x_refsource_DEBIAN",
              "x_transferred"
            ],
            "url": "http://www.debian.org/security/2017/dsa-3876"
          },
          {
            "tags": [
              "x_refsource_MISC",
              "x_transferred"
            ],
            "url": "https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "datePublic": "2017-06-12T00:00:00.000Z",
      "descriptions": [
        {
          "lang": "en",
          "value": "In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end."
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "n/a",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2017-11-03T18:57:01.000Z",
        "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "shortName": "mitre"
      },
      "references": [
        {
          "tags": [
            "x_refsource_MISC"
          ],
          "url": "https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"
        },
        {
          "name": "DSA-3876",
          "tags": [
            "vendor-advisory",
            "x_refsource_DEBIAN"
          ],
          "url": "http://www.debian.org/security/2017/dsa-3876"
        },
        {
          "tags": [
            "x_refsource_MISC"
          ],
          "url": "https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"
        }
      ],
      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "cve@mitre.org",
          "ID": "CVE-2017-9324",
          "STATE": "PUBLIC"
        },
        "affects": {
          "vendor": {
            "vendor_data": [
              {
                "product": {
                  "product_data": [
                    {
                      "product_name": "n/a",
                      "version": {
                        "version_data": [
                          {
                            "version_value": "n/a"
                          }
                        ]
                      }
                    }
                  ]
                },
                "vendor_name": "n/a"
              }
            ]
          }
        },
        "data_format": "MITRE",
        "data_type": "CVE",
        "data_version": "4.0",
        "description": {
          "description_data": [
            {
              "lang": "eng",
              "value": "In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end."
            }
          ]
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "eng",
                  "value": "n/a"
                }
              ]
            }
          ]
        },
        "references": {
          "reference_data": [
            {
              "name": "https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/",
              "refsource": "MISC",
              "url": "https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"
            },
            {
              "name": "DSA-3876",
              "refsource": "DEBIAN",
              "url": "http://www.debian.org/security/2017/dsa-3876"
            },
            {
              "name": "https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html",
              "refsource": "MISC",
              "url": "https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"
            }
          ]
        }
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
    "assignerShortName": "mitre",
    "cveId": "CVE-2017-9324",
    "datePublished": "2017-06-12T06:00:00.000Z",
    "dateReserved": "2017-05-30T00:00:00.000Z",
    "dateUpdated": "2024-08-05T17:02:44.335Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.