fkie_cve-2017-16854
Vulnerability from fkie_nvd
Published
2017-12-08 17:29
Modified
2025-04-20 01:37
Severity ?
6.5 (Medium) - CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Summary
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
References
cve@mitre.orghttps://lists.debian.org/debian-lts-announce/2017/12/msg00015.htmlMailing List, Third Party Advisory
cve@mitre.orghttps://www.debian.org/security/2017/dsa-4066Third Party Advisory
cve@mitre.orghttps://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/Broken Link
af854a3a-2127-422b-91ae-364da2661108https://lists.debian.org/debian-lts-announce/2017/12/msg00015.htmlMailing List, Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108https://www.debian.org/security/2017/dsa-4066Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/Broken Link
Impacted products
Vendor Product Version
otrs otrs *
otrs otrs *
otrs otrs *
otrs otrs *
debian debian_linux 7.0
debian debian_linux 8.0
debian debian_linux 9.0


To clipboard 

{
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "991EB652-4321-40E7-80C1-5D1B5A3DC7EC",
              "versionEndIncluding": "3.3.20",
              "versionStartIncluding": "3.3.0",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "0D6558F1-B580-4119-BF84-73972353FC23",
              "versionEndIncluding": "4.0.26",
              "versionStartExcluding": "4.0.0",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "D4BF1881-7552-47E4-B8F5-64D83BDC8311",
              "versionEndIncluding": "5.0.24",
              "versionStartIncluding": "5.0.0",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "9702AE18-7F8E-4B92-9D94-DFB63B3714BE",
              "versionEndIncluding": "6.0.1",
              "versionStartIncluding": "6.0.0",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    },
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:*",
              "matchCriteriaId": "16F59A04-14CF-49E2-9973-645477EA09DA",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*",
              "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*",
              "matchCriteriaId": "DEECE5FC-CACF-4496-A3E7-164736409252",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."
    },
    {
      "lang": "es",
      "value": "En Open Ticket Request System (OTRS) hasta la versi\u00f3n 3.3.20; en las versiones 4 hasta la 4.0.26; en las versiones 5 hasta la 5.0.24 y en las versiones 6 hasta la 6.0.1, un atacante que ha iniciado sesi\u00f3n como cliente puede emplear el formulario de b\u00fasqueda de tickets para revelar informaci\u00f3n interna de art\u00edculos de sus tickets de cliente."
    }
  ],
  "id": "CVE-2017-16854",
  "lastModified": "2025-04-20T01:37:25.860",
  "metrics": {
    "cvssMetricV2": [
      {
        "acInsufInfo": false,
        "baseSeverity": "MEDIUM",
        "cvssData": {
          "accessComplexity": "LOW",
          "accessVector": "NETWORK",
          "authentication": "SINGLE",
          "availabilityImpact": "NONE",
          "baseScore": 4.0,
          "confidentialityImpact": "PARTIAL",
          "integrityImpact": "NONE",
          "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N",
          "version": "2.0"
        },
        "exploitabilityScore": 8.0,
        "impactScore": 2.9,
        "obtainAllPrivilege": false,
        "obtainOtherPrivilege": false,
        "obtainUserPrivilege": false,
        "source": "nvd@nist.gov",
        "type": "Primary",
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV30": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "NONE",
          "baseScore": 6.5,
          "baseSeverity": "MEDIUM",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "NONE",
          "privilegesRequired": "LOW",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N",
          "version": "3.0"
        },
        "exploitabilityScore": 2.8,
        "impactScore": 3.6,
        "source": "nvd@nist.gov",
        "type": "Primary"
      }
    ]
  },
  "published": "2017-12-08T17:29:00.193",
  "references": [
    {
      "source": "cve@mitre.org",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Third Party Advisory"
      ],
      "url": "https://www.debian.org/security/2017/dsa-4066"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Broken Link"
      ],
      "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Third Party Advisory"
      ],
      "url": "https://www.debian.org/security/2017/dsa-4066"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Broken Link"
      ],
      "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
    }
  ],
  "sourceIdentifier": "cve@mitre.org",
  "vulnStatus": "Deferred",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        }
      ],
      "source": "nvd@nist.gov",
      "type": "Primary"
    }
  ]
}


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