CVE-2026-48189 (GCVE-0-2026-48189)

Vulnerability from cvelistv5 – Published: 2026-06-01 03:33 – Updated: 2026-06-01 03:33
VLAI
Title
Bypass DedicatedAgentToCustomerGroups Setting
Summary
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
Severity
5.7 (Medium)
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
CWE
  • CWE-200 - Exposure of Sensitive Information to an Unauthorized Actor
Assigner
References
Impacted products
Vendor Product Version
OTRS AG OTRS Affected: 7.0.x
Affected: 8.0.x
Affected: 2023.x
Affected: 2024.x
Affected: 2025.x
Affected: 2026.x , ≤ 2026.3.x (patch)
Create a notification for this product.
Date Public
2026-06-01 07:00
Show details on NVD website
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Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.

Sightings

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Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
  • Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
  • Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
  • Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
  • Not confirmed: The user expressed doubt about the validity of the vulnerability.
  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.


Detection rules are retrieved from Rulezet.