CVE-2024-29185 (GCVE-0-2024-29185)
Vulnerability from cvelistv5 – Published: 2024-03-22 17:03 – Updated: 2024-08-21 22:49
VLAI
EPSS
VEX
Title
FreeScout OS Command Injection vulnerability
Summary
FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the `App_Key` of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the `App_Key`, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue.
Severity
9.1 (Critical)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: total
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2024-03-27 13:53 UTC
CWE
- CWE-78 - Improper Neutralization of Special Elements used in an OS Command ('OS Command Injection')
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://github.com/freescout-helpdesk/freescout/s… | x_refsource_CONFIRM |
Impacted products
2 products
| Vendor | Product | Version | CPE status | |
|---|---|---|---|---|
| freescout-helpdesk | freescout |
Affected:
< 1.8.128
|
guessed | |
| freescout_helpdesk | freescout |
Affected:
0 , < 1.8.128
(custom)
cpe:2.3:a:freescout_helpdesk:freescout:*:*:*:*:*:*:*:* |
{
"containers": {
"adp": [
{
"providerMetadata": {
"dateUpdated": "2024-08-02T01:10:54.040Z",
"orgId": "af854a3a-2127-422b-91ae-364da2661108",
"shortName": "CVE"
},
"references": [
{
"name": "https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7p9x-ch4c-vqj9",
"tags": [
"x_refsource_CONFIRM",
"x_transferred"
],
"url": "https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7p9x-ch4c-vqj9"
}
],
"title": "CVE Program Container"
},
{
"affected": [
{
"cpes": [
"cpe:2.3:a:freescout_helpdesk:freescout:*:*:*:*:*:*:*:*"
],
"defaultStatus": "unknown",
"product": "freescout",
"vendor": "freescout_helpdesk",
"versions": [
{
"lessThan": "1.8.128",
"status": "affected",
"version": "0",
"versionType": "custom"
}
]
}
],
"metrics": [
{
"other": {
"content": {
"id": "CVE-2024-29185",
"options": [
{
"Exploitation": "poc"
},
{
"Automatable": "no"
},
{
"Technical Impact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2024-03-27T13:53:21.659979Z",
"version": "2.0.3"
},
"type": "ssvc"
}
}
],
"providerMetadata": {
"dateUpdated": "2024-08-21T22:49:49.242Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"product": "freescout",
"vendor": "freescout-helpdesk",
"versions": [
{
"status": "affected",
"version": "\u003c 1.8.128"
}
]
}
],
"descriptions": [
{
"lang": "en",
"value": "FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the `App_Key` of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the `App_Key`, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue."
}
],
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "HIGH",
"attackVector": "NETWORK",
"availabilityImpact": "HIGH",
"baseScore": 9.1,
"baseSeverity": "CRITICAL",
"confidentialityImpact": "HIGH",
"integrityImpact": "HIGH",
"privilegesRequired": "NONE",
"scope": "CHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:H",
"version": "3.1"
}
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-78",
"description": "CWE-78: Improper Neutralization of Special Elements used in an OS Command (\u0027OS Command Injection\u0027)",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2024-03-22T17:03:56.508Z",
"orgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"shortName": "GitHub_M"
},
"references": [
{
"name": "https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7p9x-ch4c-vqj9",
"tags": [
"x_refsource_CONFIRM"
],
"url": "https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7p9x-ch4c-vqj9"
}
],
"source": {
"advisory": "GHSA-7p9x-ch4c-vqj9",
"discovery": "UNKNOWN"
},
"title": "FreeScout OS Command Injection vulnerability"
}
},
"cveMetadata": {
"assignerOrgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"assignerShortName": "GitHub_M",
"cveId": "CVE-2024-29185",
"datePublished": "2024-03-22T17:03:56.508Z",
"dateReserved": "2024-03-18T17:07:00.093Z",
"dateUpdated": "2024-08-21T22:49:49.242Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.1",
"vulnerability-lookup:meta": {
"epss": {
"cve": "CVE-2024-29185",
"date": "2026-09-26",
"epss": "0.01731",
"percentile": "0.76685"
},
"fkie_nvd": {
"configurations": [
{
"nodes": [
{
"cpeMatch": [
{
"criteria": "cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*",
"matchCriteriaId": "C1CDF67D-DA8A-4C38-B082-2A146DD3B03D",
"versionEndExcluding": "1.8.128",
"vulnerable": true
}
],
"negate": false,
"operator": "OR"
}
]
}
],
"descriptions": [
{
"lang": "en",
"value": "FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the `App_Key` of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the `App_Key`, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue."
},
{
"lang": "es",
"value": "FreeScout es una mesa de ayuda autohospedada y un buz\u00f3n de correo compartido. Las versiones anteriores a la 1.8.128 son vulnerables a la inyecci\u00f3n de comandos del sistema operativo en el archivo fuente /public/tools.php. El valor del par\u00e1metro php_path se ejecuta como un comando del sistema operativo mediante la funci\u00f3n shell_exec, sin validarlo. Esto permite que un adversario ejecute comandos maliciosos del sistema operativo en el servidor. Una demostraci\u00f3n pr\u00e1ctica del exitoso ataque de inyecci\u00f3n de comandos extrajo el archivo /etc/passwd del servidor. Esto represent\u00f3 el compromiso total del servidor que aloja la aplicaci\u00f3n FreeScout. Este ataque requiere que un atacante conozca la \"App_Key\" de la aplicaci\u00f3n. Esta limitaci\u00f3n hace que la Complejidad del Ataque sea Alta. Si un atacante obtiene la \"App_Key\", puede comprometer el servidor completo en el que se implementa la aplicaci\u00f3n. La versi\u00f3n 1.8.128 contiene un parche para este problema."
}
],
"id": "CVE-2024-29185",
"lastModified": "2025-01-10T15:03:50.393",
"metrics": {
"cvssMetricV31": [
{
"cvssData": {
"attackComplexity": "HIGH",
"attackVector": "NETWORK",
"availabilityImpact": "HIGH",
"baseScore": 9.0,
"baseSeverity": "CRITICAL",
"confidentialityImpact": "HIGH",
"integrityImpact": "HIGH",
"privilegesRequired": "NONE",
"scope": "CHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:H",
"version": "3.1"
},
"exploitabilityScore": 2.2,
"impactScore": 6.0,
"source": "security-advisories@github.com",
"type": "Secondary"
},
{
"cvssData": {
"attackComplexity": "HIGH",
"attackVector": "NETWORK",
"availabilityImpact": "HIGH",
"baseScore": 9.0,
"baseSeverity": "CRITICAL",
"confidentialityImpact": "HIGH",
"integrityImpact": "HIGH",
"privilegesRequired": "NONE",
"scope": "CHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:H",
"version": "3.1"
},
"exploitabilityScore": 2.2,
"impactScore": 6.0,
"source": "nvd@nist.gov",
"type": "Primary"
}
]
},
"published": "2024-03-22T17:15:08.440",
"references": [
{
"source": "security-advisories@github.com",
"tags": [
"Exploit",
"Vendor Advisory"
],
"url": "https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7p9x-ch4c-vqj9"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"tags": [
"Exploit",
"Vendor Advisory"
],
"url": "https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7p9x-ch4c-vqj9"
}
],
"sourceIdentifier": "security-advisories@github.com",
"vulnStatus": "Analyzed",
"weaknesses": [
{
"description": [
{
"lang": "en",
"value": "CWE-78"
}
],
"source": "security-advisories@github.com",
"type": "Secondary"
},
{
"description": [
{
"lang": "en",
"value": "CWE-78"
}
],
"source": "nvd@nist.gov",
"type": "Primary"
}
]
},
"nvd": {
"cve": {
"affected": [
{
"affectedData": [
{
"product": "freescout",
"vendor": "freescout-helpdesk",
"versions": [
{
"status": "affected",
"version": "\u003c 1.8.128"
}
]
}
],
"source": "security-advisories@github.com"
},
{
"affectedData": [
{
"cpes": [
"cpe:2.3:a:freescout_helpdesk:freescout:*:*:*:*:*:*:*:*"
],
"defaultStatus": "unknown",
"product": "freescout",
"vendor": "freescout_helpdesk",
"versions": [
{
"lessThan": "1.8.128",
"status": "affected",
"version": "0",
"versionType": "custom"
}
]
}
],
"source": "134c704f-9b21-4f2e-91b3-4a467353bcc0"
}
],
"configurations": [
{
"nodes": [
{
"cpeMatch": [
{
"criteria": "cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*",
"matchCriteriaId": "C1CDF67D-DA8A-4C38-B082-2A146DD3B03D",
"versionEndExcluding": "1.8.128",
"vulnerable": true
}
],
"negate": false,
"operator": "OR"
}
]
}
],
"cveTags": [],
"descriptions": [
{
"lang": "en",
"value": "FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the `App_Key` of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the `App_Key`, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue."
},
{
"lang": "es",
"value": "FreeScout es una mesa de ayuda autohospedada y un buz\u00f3n de correo compartido. Las versiones anteriores a la 1.8.128 son vulnerables a la inyecci\u00f3n de comandos del sistema operativo en el archivo fuente /public/tools.php. El valor del par\u00e1metro php_path se ejecuta como un comando del sistema operativo mediante la funci\u00f3n shell_exec, sin validarlo. Esto permite que un adversario ejecute comandos maliciosos del sistema operativo en el servidor. Una demostraci\u00f3n pr\u00e1ctica del exitoso ataque de inyecci\u00f3n de comandos extrajo el archivo /etc/passwd del servidor. Esto represent\u00f3 el compromiso total del servidor que aloja la aplicaci\u00f3n FreeScout. Este ataque requiere que un atacante conozca la \"App_Key\" de la aplicaci\u00f3n. Esta limitaci\u00f3n hace que la Complejidad del Ataque sea Alta. Si un atacante obtiene la \"App_Key\", puede comprometer el servidor completo en el que se implementa la aplicaci\u00f3n. La versi\u00f3n 1.8.128 contiene un parche para este problema."
}
],
"id": "CVE-2024-29185",
"lastModified": "2026-06-17T07:22:35.063",
"metrics": {
"cvssMetricV31": [
{
"cvssData": {
"attackComplexity": "HIGH",
"attackVector": "NETWORK",
"availabilityImpact": "HIGH",
"baseScore": 9.0,
"baseSeverity": "CRITICAL",
"confidentialityImpact": "HIGH",
"integrityImpact": "HIGH",
"privilegesRequired": "NONE",
"scope": "CHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:H",
"version": "3.1"
},
"exploitabilityScore": 2.2,
"impactScore": 6.0,
"source": "security-advisories@github.com",
"type": "Secondary"
},
{
"cvssData": {
"attackComplexity": "HIGH",
"attackVector": "NETWORK",
"availabilityImpact": "HIGH",
"baseScore": 9.0,
"baseSeverity": "CRITICAL",
"confidentialityImpact": "HIGH",
"integrityImpact": "HIGH",
"privilegesRequired": "NONE",
"scope": "CHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:H",
"version": "3.1"
},
"exploitabilityScore": 2.2,
"impactScore": 6.0,
"source": "nvd@nist.gov",
"type": "Primary"
}
],
"ssvcV203": [
{
"source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"ssvcData": {
"id": "CVE-2024-29185",
"options": [
{
"exploitation": "poc"
},
{
"automatable": "no"
},
{
"technicalImpact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2024-03-27T13:53:21.659979Z",
"version": "2.0.3"
}
}
]
},
"published": "2024-03-22T17:15:08.440",
"references": [
{
"source": "security-advisories@github.com",
"tags": [
"Exploit",
"Vendor Advisory"
],
"url": "https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7p9x-ch4c-vqj9"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"tags": [
"Exploit",
"Vendor Advisory"
],
"url": "https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7p9x-ch4c-vqj9"
}
],
"sourceIdentifier": "security-advisories@github.com",
"vulnStatus": "Analyzed",
"weaknesses": [
{
"description": [
{
"lang": "en",
"value": "CWE-78"
}
],
"source": "security-advisories@github.com",
"type": "Secondary"
},
{
"description": [
{
"lang": "en",
"value": "CWE-78"
}
],
"source": "nvd@nist.gov",
"type": "Primary"
}
]
}
},
"redhat_vex": {
"current_release_date": "2025-05-28T22:00:51+00:00",
"cve": "CVE-2024-29185",
"id": "CVE-2024-29185",
"initial_release_date": "2024-01-01T00:00:00+00:00",
"product_status:known_not_affected": "1",
"source": "Red Hat CSAF VEX",
"status": "final",
"title": "FreeScout OS Command Injection vulnerability",
"url": "https://security.access.redhat.com/data/csaf/v2/vex/2024/cve-2024-29185.json",
"version": "3"
},
"vulnrichment": {
"containers": {
"adp": [
{
"providerMetadata": {
"dateUpdated": "2024-08-02T01:10:54.040Z",
"orgId": "af854a3a-2127-422b-91ae-364da2661108",
"shortName": "CVE"
},
"references": [
{
"name": "https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7p9x-ch4c-vqj9",
"tags": [
"x_refsource_CONFIRM",
"x_transferred"
],
"url": "https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7p9x-ch4c-vqj9"
}
],
"title": "CVE Program Container"
},
{
"affected": [
{
"cpes": [
"cpe:2.3:a:freescout_helpdesk:freescout:*:*:*:*:*:*:*:*"
],
"defaultStatus": "unknown",
"product": "freescout",
"vendor": "freescout_helpdesk",
"versions": [
{
"lessThan": "1.8.128",
"status": "affected",
"version": "0",
"versionType": "custom"
}
]
}
],
"metrics": [
{
"other": {
"content": {
"id": "CVE-2024-29185",
"options": [
{
"Exploitation": "poc"
},
{
"Automatable": "no"
},
{
"Technical Impact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2024-03-27T13:53:21.659979Z",
"version": "2.0.3"
},
"type": "ssvc"
}
}
],
"providerMetadata": {
"dateUpdated": "2024-08-21T22:49:45.787Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"product": "freescout",
"vendor": "freescout-helpdesk",
"versions": [
{
"status": "affected",
"version": "\u003c 1.8.128"
}
]
}
],
"descriptions": [
{
"lang": "en",
"value": "FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the `App_Key` of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the `App_Key`, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue."
}
],
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "HIGH",
"attackVector": "NETWORK",
"availabilityImpact": "HIGH",
"baseScore": 9.1,
"baseSeverity": "CRITICAL",
"confidentialityImpact": "HIGH",
"integrityImpact": "HIGH",
"privilegesRequired": "NONE",
"scope": "CHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:H",
"version": "3.1"
}
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-78",
"description": "CWE-78: Improper Neutralization of Special Elements used in an OS Command (\u0027OS Command Injection\u0027)",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2024-03-22T17:03:56.508Z",
"orgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"shortName": "GitHub_M"
},
"references": [
{
"name": "https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7p9x-ch4c-vqj9",
"tags": [
"x_refsource_CONFIRM"
],
"url": "https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7p9x-ch4c-vqj9"
}
],
"source": {
"advisory": "GHSA-7p9x-ch4c-vqj9",
"discovery": "UNKNOWN"
},
"title": "FreeScout OS Command Injection vulnerability"
}
},
"cveMetadata": {
"assignerOrgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"assignerShortName": "GitHub_M",
"cveId": "CVE-2024-29185",
"datePublished": "2024-03-22T17:03:56.508Z",
"dateReserved": "2024-03-18T17:07:00.093Z",
"dateUpdated": "2024-08-21T22:49:49.242Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.1"
}
}
}
Loading…
Loading…
Experimental. This forecast is provided for visualization only and may change without notice. Do not use it for operational decisions.
Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.
Sightings
| Author | Source | Type | Date | Other |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
Loading…
Loading…
The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the
vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base
model, served locally by ML-Gateway.
They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
Loading…
Related by attack behaviour
Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.
Loading…