cnvd - cnvd-2021-43489

cnvd-2021-43489

Vulnerability from cnvd

Title: OTRS AG OTRS输入验证错误漏洞

Description:

OTRS是德国（OTRS）公司的一个应用软件。一个服务管理软件。

OTRS AG OTRS 中存在输入验证错误漏洞，该漏洞源于系统未对输入的数据进行正确的验证。攻击者在电子邮件的正文中放置专门设计的URL可导致高CPU使用率和低服务质量，或者在极端情况下导致系统停止。

Severity: 高

Patch Name: OTRS AG OTRS输入验证错误漏洞的补丁

Patch Description:

OTRS是德国（OTRS）公司的一个应用软件。一个服务管理软件。

OTRS AG OTRS 中存在输入验证错误漏洞，该漏洞源于系统未对输入的数据进行正确的验证。攻击者在电子邮件的正文中放置专门设计的URL可导致高CPU使用率和低服务质量，或者在极端情况下导致系统停止。目前，供应商发布了安全公告及相关补丁信息，修复了此漏洞。

Formal description:

目前厂商已发布升级补丁以修复漏洞，补丁获取链接： https://otrs.com/release-notes/otrs-security-advisory-2021-09/

Reference: https://vigilance.fr/vulnerability/OTRS-Help-Desk-overload-via-Email-Body-URL-35693

Impacted products

Name
['OTRS AG ((OTRS)) Community Edition 6.0.，>=6.0.1', 'OTRS AG ((OTRS)) Community Edition 7.0.，<=7.0.26', 'OTRS AG ((OTRS)) Community Edition 8.0.*，<=8.0.13']

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2021-21439"
    }
  },
  "description": "OTRS\u662f\u5fb7\u56fd \uff08OTRS\uff09\u516c\u53f8\u7684\u4e00\u4e2a\u5e94\u7528\u8f6f\u4ef6\u3002\u4e00\u4e2a\u670d\u52a1\u7ba1\u7406\u8f6f\u4ef6\u3002\n\nOTRS AG OTRS \u4e2d\u5b58\u5728\u8f93\u5165\u9a8c\u8bc1\u9519\u8bef\u6f0f\u6d1e\uff0c\u8be5\u6f0f\u6d1e\u6e90\u4e8e\u7cfb\u7edf\u672a\u5bf9\u8f93\u5165\u7684\u6570\u636e\u8fdb\u884c\u6b63\u786e\u7684\u9a8c\u8bc1\u3002\u653b\u51fb\u8005\u5728\u7535\u5b50\u90ae\u4ef6\u7684\u6b63\u6587\u4e2d\u653e\u7f6e\u4e13\u95e8\u8bbe\u8ba1\u7684URL\u53ef\u5bfc\u81f4\u9ad8CPU\u4f7f\u7528\u7387\u548c\u4f4e\u670d\u52a1\u8d28\u91cf\uff0c\u6216\u8005\u5728\u6781\u7aef\u60c5\u51b5\u4e0b\u5bfc\u81f4\u7cfb\u7edf\u505c\u6b62\u3002",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u53d1\u5e03\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6f0f\u6d1e\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a\r\nhttps://otrs.com/release-notes/otrs-security-advisory-2021-09/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2021-43489",
  "openTime": "2021-06-20",
  "patchDescription": "OTRS\u662f\u5fb7\u56fd \uff08OTRS\uff09\u516c\u53f8\u7684\u4e00\u4e2a\u5e94\u7528\u8f6f\u4ef6\u3002\u4e00\u4e2a\u670d\u52a1\u7ba1\u7406\u8f6f\u4ef6\u3002\r\n\r\nOTRS AG OTRS \u4e2d\u5b58\u5728\u8f93\u5165\u9a8c\u8bc1\u9519\u8bef\u6f0f\u6d1e\uff0c\u8be5\u6f0f\u6d1e\u6e90\u4e8e\u7cfb\u7edf\u672a\u5bf9\u8f93\u5165\u7684\u6570\u636e\u8fdb\u884c\u6b63\u786e\u7684\u9a8c\u8bc1\u3002\u653b\u51fb\u8005\u5728\u7535\u5b50\u90ae\u4ef6\u7684\u6b63\u6587\u4e2d\u653e\u7f6e\u4e13\u95e8\u8bbe\u8ba1\u7684URL\u53ef\u5bfc\u81f4\u9ad8CPU\u4f7f\u7528\u7387\u548c\u4f4e\u670d\u52a1\u8d28\u91cf\uff0c\u6216\u8005\u5728\u6781\u7aef\u60c5\u51b5\u4e0b\u5bfc\u81f4\u7cfb\u7edf\u505c\u6b62\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "OTRS AG OTRS\u8f93\u5165\u9a8c\u8bc1\u9519\u8bef\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
      "OTRS AG ((OTRS)) Community Edition 6.0.*\uff0c\u003e=6.0.1",
      "OTRS AG ((OTRS)) Community Edition 7.0.*\uff0c\u003c=7.0.26",
      "OTRS AG ((OTRS)) Community Edition 8.0.*\uff0c\u003c=8.0.13"
    ]
  },
  "referenceLink": "https://vigilance.fr/vulnerability/OTRS-Help-Desk-overload-via-Email-Body-URL-35693",
  "serverity": "\u9ad8",
  "submitTime": "2021-06-17",
  "title": "OTRS AG OTRS\u8f93\u5165\u9a8c\u8bc1\u9519\u8bef\u6f0f\u6d1e"
}

CVE-2021-21439 (GCVE-0-2021-21439)

Vulnerability from cvelistv5

Published

2021-06-14 07:55

Modified

2024-09-16 19:52

Severity ?

6.5 (Medium) - CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H

CWE

CWE-754 - Improper Check for Unusual or Exceptional Conditions

Summary

DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions; 8.0.x version 8.0.13 and prior versions.

References

▼	URL	Tags
	https://otrs.com/release-notes/otrs-security-advisory-2021-09/
	https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	mailing-list

Impacted products

Vendor

Product

Version

▼

OTRS AG

((OTRS)) Community Edition

Version: 6.0.1 < 6.0.x*

OTRS AG

OTRS

Version: 7.0.x <
Version: 8.0.x <

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-03T18:16:22.212Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-09/"
          },
          {
            "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "((OTRS)) Community Edition",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThan": "6.0.x*",
              "status": "affected",
              "version": "6.0.1",
              "versionType": "custom"
            }
          ]
        },
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThanOrEqual": "7.0.26",
              "status": "affected",
              "version": "7.0.x",
              "versionType": "custom"
            },
            {
              "lessThanOrEqual": "8.0.13",
              "status": "affected",
              "version": "8.0.x",
              "versionType": "custom"
            }
          ]
        }
      ],
      "datePublic": "2021-06-14T00:00:00",
      "descriptions": [
        {
          "lang": "en",
          "value": "DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions; 8.0.x version 8.0.13 and prior versions."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "HIGH",
            "baseScore": 6.5,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "NONE",
            "integrityImpact": "NONE",
            "privilegesRequired": "NONE",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-754",
              "description": "CWE-754: Improper Check for Unusual or Exceptional Conditions",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2023-08-31T02:06:20.978358",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-09/"
        },
        {
          "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Update to OTRS 8.0.14 or OTRS 7.0.27."
        }
      ],
      "source": {
        "advisory": "OSA-2021-09",
        "defect": [
          "2021031142000285"
        ],
        "discovery": "USER"
      },
      "title": "Possible DoS attack using a special crafted URL in email body",
      "x_generator": {
        "engine": "Vulnogram 0.0.9"
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2021-21439",
    "datePublished": "2021-06-14T07:55:10.080008Z",
    "dateReserved": "2020-12-29T00:00:00",
    "dateUpdated": "2024-09-16T19:52:22.948Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
Confirmed: The vulnerability is confirmed from an analyst perspective.
Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
Patched: This vulnerability was successfully patched by the user reporting the sighting.
Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
Not confirmed: The user expresses doubt about the veracity of the vulnerability.
Not patched: This vulnerability was not successfully patched by the user reporting the sighting.

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