cnvd - cnvd-2020-63947

cnvd-2020-63947

Vulnerability from cnvd

Title: OTRS信息泄露漏洞（CNVD-2020-63947）

Description:

OTRS ITSM是德国OTRS集团的一套IT服务管理组织的基础解决方案。该方案以ITIL最佳实践为基础，提供请求和故障管理、问题管理、变更管理和发布管理的管理工具。

OTRS存在安全漏洞，攻击者可利用该漏洞可以通过OTRS的聊天会话代理名称绕过对数据的访问限制，以获取敏感信息。

Severity: 中

Patch Name: OTRS信息泄露漏洞（CNVD-2020-63947）的补丁

Patch Description:

OTRS存在安全漏洞，攻击者可利用该漏洞可以通过OTRS的聊天会话代理名称绕过对数据的访问限制，以获取敏感信息。目前，供应商发布了安全公告及相关补丁信息，修复了此漏洞。

Formal description:

厂商已发布了漏洞修复程序，请及时关注更新： https://otrs.com/help-desk-software/

Reference: https://vigilance.fr/vulnerability/OTRS-information-disclosure-via-Chat-Conversation-Agent-Names-33541

Impacted products

Name
OTRS Otrs

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2020-1777",
      "cveUrl": "https://nvd.nist.gov/vuln/detail/CVE-2020-1777"
    }
  },
  "description": "OTRS ITSM\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957IT\u670d\u52a1\u7ba1\u7406\u7ec4\u7ec7\u7684\u57fa\u7840\u89e3\u51b3\u65b9\u6848\u3002\u8be5\u65b9\u6848\u4ee5ITIL\u6700\u4f73\u5b9e\u8df5\u4e3a\u57fa\u7840\uff0c\u63d0\u4f9b\u8bf7\u6c42\u548c\u6545\u969c\u7ba1\u7406\u3001\u95ee\u9898\u7ba1\u7406\u3001\u53d8\u66f4\u7ba1\u7406\u548c\u53d1\u5e03\u7ba1\u7406\u7684\u7ba1\u7406\u5de5\u5177\u3002\n\nOTRS\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\uff0c\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u53ef\u4ee5\u901a\u8fc7OTRS\u7684\u804a\u5929\u4f1a\u8bdd\u4ee3\u7406\u540d\u79f0\u7ed5\u8fc7\u5bf9\u6570\u636e\u7684\u8bbf\u95ee\u9650\u5236\uff0c\u4ee5\u83b7\u53d6\u654f\u611f\u4fe1\u606f\u3002",
  "formalWay": "\u5382\u5546\u5df2\u53d1\u5e03\u4e86\u6f0f\u6d1e\u4fee\u590d\u7a0b\u5e8f\uff0c\u8bf7\u53ca\u65f6\u5173\u6ce8\u66f4\u65b0\uff1a\r\nhttps://otrs.com/help-desk-software/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2020-63947",
  "openTime": "2020-11-15",
  "patchDescription": "OTRS ITSM\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957IT\u670d\u52a1\u7ba1\u7406\u7ec4\u7ec7\u7684\u57fa\u7840\u89e3\u51b3\u65b9\u6848\u3002\u8be5\u65b9\u6848\u4ee5ITIL\u6700\u4f73\u5b9e\u8df5\u4e3a\u57fa\u7840\uff0c\u63d0\u4f9b\u8bf7\u6c42\u548c\u6545\u969c\u7ba1\u7406\u3001\u95ee\u9898\u7ba1\u7406\u3001\u53d8\u66f4\u7ba1\u7406\u548c\u53d1\u5e03\u7ba1\u7406\u7684\u7ba1\u7406\u5de5\u5177\u3002\r\n\r\nOTRS\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\uff0c\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u53ef\u4ee5\u901a\u8fc7OTRS\u7684\u804a\u5929\u4f1a\u8bdd\u4ee3\u7406\u540d\u79f0\u7ed5\u8fc7\u5bf9\u6570\u636e\u7684\u8bbf\u95ee\u9650\u5236\uff0c\u4ee5\u83b7\u53d6\u654f\u611f\u4fe1\u606f\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "OTRS\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\uff08CNVD-2020-63947\uff09\u7684\u8865\u4e01",
  "products": {
    "product": "OTRS Otrs"
  },
  "referenceLink": "https://vigilance.fr/vulnerability/OTRS-information-disclosure-via-Chat-Conversation-Agent-Names-33541",
  "serverity": "\u4e2d",
  "submitTime": "2020-10-19",
  "title": "OTRS\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\uff08CNVD-2020-63947\uff09"
}

CVE-2020-1777 (GCVE-0-2020-1777)

Vulnerability from cvelistv5

Published

2020-10-15 18:52

Modified

2024-09-17 01:16

Severity ?

4.3 (Medium) - CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N

CWE

CWE-200 - Information Exposure

Summary

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

References

▼	URL	Tags
	https://otrs.com/release-notes/otrs-security-advisory-2020-15/	x_refsource_CONFIRM

Impacted products

	Vendor	Product	Version
	OTRS AG	OTRS	Version: 7.0.x < Version: 8.0.x <

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-04T06:46:30.899Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThanOrEqual": "7.0.21",
              "status": "affected",
              "version": "7.0.x",
              "versionType": "custom"
            },
            {
              "lessThanOrEqual": "8.0.6",
              "status": "affected",
              "version": "8.0.x",
              "versionType": "custom"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "value": "L\u00e1szl\u00f3 Gyaraki"
        }
      ],
      "datePublic": "2020-10-12T00:00:00",
      "descriptions": [
        {
          "lang": "en",
          "value": "Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 4.3,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "LOW",
            "integrityImpact": "NONE",
            "privilegesRequired": "NONE",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-200",
              "description": "CWE-200 Information Exposure",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2020-10-15T18:52:13",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Upgrade to OTRS 7.0.22, OTRS 8.0.7"
        }
      ],
      "source": {
        "advisory": "OSA-2020-15",
        "defect": [
          "2020052942000321"
        ],
        "discovery": "INTERNAL"
      },
      "title": "Agent names disclosed in chat feature",
      "x_generator": {
        "engine": "Vulnogram 0.0.9"
      },
      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "security@otrs.com",
          "DATE_PUBLIC": "2020-10-12T00:00:00.000Z",
          "ID": "CVE-2020-1777",
          "STATE": "PUBLIC",
          "TITLE": "Agent names disclosed in chat feature"
        },
        "affects": {
          "vendor": {
            "vendor_data": [
              {
                "product": {
                  "product_data": [
                    {
                      "product_name": "OTRS",
                      "version": {
                        "version_data": [
                          {
                            "version_affected": "\u003c=",
                            "version_name": "7.0.x",
                            "version_value": "7.0.21"
                          },
                          {
                            "version_affected": "\u003c=",
                            "version_name": "8.0.x",
                            "version_value": "8.0.6"
                          }
                        ]
                      }
                    }
                  ]
                },
                "vendor_name": "OTRS AG"
              }
            ]
          }
        },
        "credit": [
          {
            "lang": "eng",
            "value": "L\u00e1szl\u00f3 Gyaraki"
          }
        ],
        "data_format": "MITRE",
        "data_type": "CVE",
        "data_version": "4.0",
        "description": {
          "description_data": [
            {
              "lang": "eng",
              "value": "Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions."
            }
          ]
        },
        "generator": {
          "engine": "Vulnogram 0.0.9"
        },
        "impact": {
          "cvss": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 4.3,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "LOW",
            "integrityImpact": "NONE",
            "privilegesRequired": "NONE",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N",
            "version": "3.1"
          }
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "eng",
                  "value": "CWE-200 Information Exposure"
                }
              ]
            }
          ]
        },
        "references": {
          "reference_data": [
            {
              "name": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/",
              "refsource": "CONFIRM",
              "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"
            }
          ]
        },
        "solution": [
          {
            "lang": "en",
            "value": "Upgrade to OTRS 7.0.22, OTRS 8.0.7"
          }
        ],
        "source": {
          "advisory": "OSA-2020-15",
          "defect": [
            "2020052942000321"
          ],
          "discovery": "INTERNAL"
        }
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2020-1777",
    "datePublished": "2020-10-15T18:52:13.636983Z",
    "dateReserved": "2019-11-29T00:00:00",
    "dateUpdated": "2024-09-17T01:16:05.690Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
Confirmed: The vulnerability is confirmed from an analyst perspective.
Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
Patched: This vulnerability was successfully patched by the user reporting the sighting.
Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
Not confirmed: The user expresses doubt about the veracity of the vulnerability.
Not patched: This vulnerability was not successfully patched by the user reporting the sighting.

Action not permitted