cnvd - cnvd-2020-49552

cnvd-2020-49552

Vulnerability from cnvd

Title: Open-source Ticket Request System代码问题漏洞

Description:

Open-source Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。

OTRS 6.0.28及之前版本（社区版）、7.0.18及之前版本和8.0.4及之前版本存在代码问题漏洞。该漏洞源于网络系统或产品的代码开发过程中存在设计或实现不当的问题。目前没有详细漏洞细节提供。

Severity: 中

Patch Name: Open-source Ticket Request System代码问题漏洞的补丁

Patch Description:

OTRS 6.0.28及之前版本（社区版）、7.0.18及之前版本和8.0.4及之前版本存在代码问题漏洞。该漏洞源于网络系统或产品的代码开发过程中存在设计或实现不当的问题。目前没有详细漏洞细节提供。目前，供应商发布了安全公告及相关补丁信息，修复了此漏洞。

Formal description:

目前厂商已发布升级补丁以修复漏洞，补丁获取链接： https://otrs.com/release-notes/otrs-security-advisory-2020-13/

Reference: https://nvd.nist.gov/vuln/detail/CVE-2020-1776

Impacted products

Name
['OTRS Otrs <=6.0.28', 'OTRS Otrs <=7.0.18', 'OTRS Otrs <=8.0.4']

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{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2020-1776",
      "cveUrl": "https://nvd.nist.gov/vuln/detail/CVE-2020-1776"
    }
  },
  "description": "Open-source Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\n\nOTRS 6.0.28\u53ca\u4e4b\u524d\u7248\u672c\uff08\u793e\u533a\u7248\uff09\u30017.0.18\u53ca\u4e4b\u524d\u7248\u672c\u548c8.0.4\u53ca\u4e4b\u524d\u7248\u672c\u5b58\u5728\u4ee3\u7801\u95ee\u9898\u6f0f\u6d1e\u3002\u8be5\u6f0f\u6d1e\u6e90\u4e8e\u7f51\u7edc\u7cfb\u7edf\u6216\u4ea7\u54c1\u7684\u4ee3\u7801\u5f00\u53d1\u8fc7\u7a0b\u4e2d\u5b58\u5728\u8bbe\u8ba1\u6216\u5b9e\u73b0\u4e0d\u5f53\u7684\u95ee\u9898\u3002\u76ee\u524d\u6ca1\u6709\u8be6\u7ec6\u6f0f\u6d1e\u7ec6\u8282\u63d0\u4f9b\u3002",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u53d1\u5e03\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6f0f\u6d1e\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a\r\nhttps://otrs.com/release-notes/otrs-security-advisory-2020-13/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2020-49552",
  "openTime": "2020-08-27",
  "patchDescription": "Open-source Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOTRS 6.0.28\u53ca\u4e4b\u524d\u7248\u672c\uff08\u793e\u533a\u7248\uff09\u30017.0.18\u53ca\u4e4b\u524d\u7248\u672c\u548c8.0.4\u53ca\u4e4b\u524d\u7248\u672c\u5b58\u5728\u4ee3\u7801\u95ee\u9898\u6f0f\u6d1e\u3002\u8be5\u6f0f\u6d1e\u6e90\u4e8e\u7f51\u7edc\u7cfb\u7edf\u6216\u4ea7\u54c1\u7684\u4ee3\u7801\u5f00\u53d1\u8fc7\u7a0b\u4e2d\u5b58\u5728\u8bbe\u8ba1\u6216\u5b9e\u73b0\u4e0d\u5f53\u7684\u95ee\u9898\u3002\u76ee\u524d\u6ca1\u6709\u8be6\u7ec6\u6f0f\u6d1e\u7ec6\u8282\u63d0\u4f9b\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open-source Ticket Request System\u4ee3\u7801\u95ee\u9898\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
      "OTRS Otrs \u003c=6.0.28",
      "OTRS Otrs \u003c=7.0.18",
      "OTRS Otrs \u003c=8.0.4"
    ]
  },
  "referenceLink": "https://nvd.nist.gov/vuln/detail/CVE-2020-1776",
  "serverity": "\u4e2d",
  "submitTime": "2020-07-21",
  "title": "Open-source Ticket Request System\u4ee3\u7801\u95ee\u9898\u6f0f\u6d1e"
}

CVE-2020-1776 (GCVE-0-2020-1776)

Vulnerability from cvelistv5

Published

2020-07-20 21:04

Modified

2024-09-17 00:26

Severity ?

3.5 (Low) - CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

CWE

CWE-613 - Insufficient Session Expiration

Summary

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

References

▼	URL	Tags
	https://otrs.com/release-notes/otrs-security-advisory-2020-13/
	https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	mailing-list

Impacted products

Vendor

Product

Version

▼

OTRS AG

((OTRS)) Community Edition

Version: 6.0.x <

OTRS AG

OTRS

Version: 7.0.x <
Version: 8.0.x <

Show details on NVD website

JSON

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{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-04T06:46:30.918Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-13/"
          },
          {
            "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "((OTRS)) Community Edition",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThanOrEqual": "6.0.28",
              "status": "affected",
              "version": "6.0.x",
              "versionType": "custom"
            }
          ]
        },
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThanOrEqual": "7.0.18",
              "status": "affected",
              "version": "7.0.x",
              "versionType": "custom"
            },
            {
              "lessThanOrEqual": "8.0.4",
              "status": "affected",
              "version": "8.0.x",
              "versionType": "custom"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "value": "Marvin Voormann"
        }
      ],
      "datePublic": "2020-07-20T00:00:00",
      "descriptions": [
        {
          "lang": "en",
          "value": "When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 3.5,
            "baseSeverity": "LOW",
            "confidentialityImpact": "LOW",
            "integrityImpact": "NONE",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-613",
              "description": "CWE-613 Insufficient Session Expiration",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2023-08-31T02:07:12.227150",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-13/"
        },
        {
          "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Upgrade to OTRS 8.0.5, OTRS 7.0.19, ((OTRS)) Community Edition 6.0.29\nPatch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/4514f95f747be368c3dc9a9452ff9aa66506648d"
        }
      ],
      "source": {
        "advisory": "OSA-2020-13",
        "defect": [
          "2020052042004084"
        ],
        "discovery": "INTERNAL"
      },
      "title": "Invalidating or changing user does not invalidate session",
      "x_generator": {
        "engine": "Vulnogram 0.0.9"
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2020-1776",
    "datePublished": "2020-07-20T21:04:19.291845Z",
    "dateReserved": "2019-11-29T00:00:00",
    "dateUpdated": "2024-09-17T00:26:58.722Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
Confirmed: The vulnerability is confirmed from an analyst perspective.
Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
Patched: This vulnerability was successfully patched by the user reporting the sighting.
Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
Not confirmed: The user expresses doubt about the veracity of the vulnerability.
Not patched: This vulnerability was not successfully patched by the user reporting the sighting.

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