cnvd - cnvd-2020-32426

cnvd-2020-32426

Vulnerability from cnvd

Title: Open Ticket Request System信息泄露漏洞（CNVD-2020-32426）

Description:

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。

OTRS中存在安全漏洞，该漏洞源于在下载PGP或S/MIME密钥/证书时，导出的公钥和私钥文件名称相同，用户可能会将其混淆，将私钥发送给第三方。攻击者可利用该漏洞获取信息。

Severity: 中

Patch Name: Open Ticket Request System信息泄露漏洞（CNVD-2020-32426）的补丁

Patch Description:

OTRS中存在安全漏洞，该漏洞源于在下载PGP或S/MIME密钥/证书时，导出的公钥和私钥文件名称相同，用户可能会将其混淆，将私钥发送给第三方。攻击者可利用该漏洞获取信息。目前，供应商发布了安全公告及相关补丁信息，修复了此漏洞。

Formal description:

目前厂商已发布升级补丁以修复漏洞，补丁获取链接： https://community.otrs.com/de/security-advisory-2020-11/

Reference: https://vigilance.fr/vulnerability/OTRS-Help-Desk-private-key-disclosure-32107

Impacted products

Name
['Open Ticket Request System Open Ticket Request System <=7.0.16', 'Open Ticket Request System Open Ticket Request System <=5.0.42', 'Open Ticket Request System Open Ticket Request System <=6.0.27']

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2020-1774"
    }
  },
  "description": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\n\nOTRS\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\uff0c\u8be5\u6f0f\u6d1e\u6e90\u4e8e\u5728\u4e0b\u8f7dPGP\u6216S/MIME\u5bc6\u94a5/\u8bc1\u4e66\u65f6\uff0c\u5bfc\u51fa\u7684\u516c\u94a5\u548c\u79c1\u94a5\u6587\u4ef6\u540d\u79f0\u76f8\u540c\uff0c\u7528\u6237\u53ef\u80fd\u4f1a\u5c06\u5176\u6df7\u6dc6\uff0c\u5c06\u79c1\u94a5\u53d1\u9001\u7ed9\u7b2c\u4e09\u65b9\u3002\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u83b7\u53d6\u4fe1\u606f\u3002",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u53d1\u5e03\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6f0f\u6d1e\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a\r\nhttps://community.otrs.com/de/security-advisory-2020-11/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2020-32426",
  "openTime": "2020-06-11",
  "patchDescription": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOTRS\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\uff0c\u8be5\u6f0f\u6d1e\u6e90\u4e8e\u5728\u4e0b\u8f7dPGP\u6216S/MIME\u5bc6\u94a5/\u8bc1\u4e66\u65f6\uff0c\u5bfc\u51fa\u7684\u516c\u94a5\u548c\u79c1\u94a5\u6587\u4ef6\u540d\u79f0\u76f8\u540c\uff0c\u7528\u6237\u53ef\u80fd\u4f1a\u5c06\u5176\u6df7\u6dc6\uff0c\u5c06\u79c1\u94a5\u53d1\u9001\u7ed9\u7b2c\u4e09\u65b9\u3002\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u83b7\u53d6\u4fe1\u606f\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open Ticket Request System\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\uff08CNVD-2020-32426\uff09\u7684\u8865\u4e01",
  "products": {
    "product": [
      "Open Ticket Request System Open Ticket Request System \u003c=7.0.16",
      "Open Ticket Request System Open Ticket Request System \u003c=5.0.42",
      "Open Ticket Request System Open Ticket Request System \u003c=6.0.27"
    ]
  },
  "referenceLink": "https://vigilance.fr/vulnerability/OTRS-Help-Desk-private-key-disclosure-32107",
  "serverity": "\u4e2d",
  "submitTime": "2020-04-29",
  "title": "Open Ticket Request System\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\uff08CNVD-2020-32426\uff09"
}

CVE-2020-1774 (GCVE-0-2020-1774)

Vulnerability from cvelistv5

Published

2020-04-28 13:54

Modified

2024-09-16 18:13

Severity ?

4.5 (Medium) - CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N

CWE

CWE-201 - Information Exposure Through Sent Data

Summary

When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.

References

▼	URL	Tags
	https://otrs.com/release-notes/otrs-security-advisory-2020-11/
	https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html	mailing-list
	https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	mailing-list

Impacted products

Vendor

Product

Version

▼

OTRS AG

((OTRS)) Community Edition

Version: 6.0.x <= 6.0.27
Version: 5.0.x <= 5.0.42

OTRS AG

OTRS

Version: 7.0.x <= 7.0.16

Show details on NVD website

JSON

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{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-04T06:46:30.951Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-11/"
          },
          {
            "name": "[debian-lts-announce] 20200501 [SECURITY] [DLA 2198-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"
          },
          {
            "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "((OTRS)) Community Edition",
          "vendor": "OTRS AG",
          "versions": [
            {
              "status": "affected",
              "version": "6.0.x \u003c= 6.0.27"
            },
            {
              "status": "affected",
              "version": "5.0.x \u003c= 5.0.42"
            }
          ]
        },
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "status": "affected",
              "version": "7.0.x \u003c= 7.0.16"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "value": "Matthias Terlinde"
        }
      ],
      "datePublic": "2020-04-27T00:00:00",
      "descriptions": [
        {
          "lang": "en",
          "value": "When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it\u0027s possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 4.5,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "HIGH",
            "integrityImpact": "NONE",
            "privilegesRequired": "HIGH",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-201",
              "description": "CWE-201 Information Exposure Through Sent Data",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2023-08-31T02:07:06.193689",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-11/"
        },
        {
          "name": "[debian-lts-announce] 20200501 [SECURITY] [DLA 2198-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"
        },
        {
          "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Upgrade to OTRS 7.0.17, ((OTRS)) Community Edition 6.0.28\nPatch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/ff725cbea77f03fa296bb13f93f5b07086920342\nPatch for ((OTRS)) Community Edition 5: https://github.com/OTRS/otrs/commit/fb0e6131e79aa2ba9c7acbd16f4ee4e73289f64b"
        }
      ],
      "source": {
        "advisory": "OSA-2020-11",
        "defect": [
          "2020021442001602"
        ],
        "discovery": "USER"
      },
      "title": "Information disclosure",
      "x_generator": {
        "engine": "Vulnogram 0.0.9"
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2020-1774",
    "datePublished": "2020-04-28T13:54:26.180850Z",
    "dateReserved": "2019-11-29T00:00:00",
    "dateUpdated": "2024-09-16T18:13:37.691Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
Confirmed: The vulnerability is confirmed from an analyst perspective.
Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
Patched: This vulnerability was successfully patched by the user reporting the sighting.
Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
Not confirmed: The user expresses doubt about the veracity of the vulnerability.
Not patched: This vulnerability was not successfully patched by the user reporting the sighting.

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