cnvd - cnvd-2019-25740

cnvd-2019-25740

Vulnerability from cnvd

Title: Open-source Ticket Request System输入验证错误漏洞

Description:

Open-source Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。

OTRS 7.0.x版本、6.0.x版本和5.0.x版本中存在输入验证错误漏洞，攻击者可通过发送恶意的邮件利用该漏洞造成浏览器加载外部的图像资源。

Severity: 中

Patch Name: Open-source Ticket Request System输入验证错误漏洞的补丁

Patch Description:

OTRS 7.0.x版本、6.0.x版本和5.0.x版本中存在输入验证错误漏洞，攻击者可通过发送恶意的邮件利用该漏洞造成浏览器加载外部的图像资源。目前，供应商发布了安全公告及相关补丁信息，修复了此漏洞。

Formal description:

厂商已发布了漏洞修复程序，请及时关注更新： https://community.otrs.com/security-advisory-2019-08

Reference: https://vigilance.fr/vulnerability/OTRS-Help-Desk-information-disclosure-via-Quoted-Email-29445

Impacted products

Name
['OTRS Otrs 5.0.', 'OTRS Otrs 6.0.', 'OTRS Otrs 7.0.*']

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2019-12248"
    }
  },
  "description": "Open-source Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\n\nOTRS 7.0.x\u7248\u672c\u30016.0.x\u7248\u672c\u548c5.0.x\u7248\u672c\u4e2d\u5b58\u5728\u8f93\u5165\u9a8c\u8bc1\u9519\u8bef\u6f0f\u6d1e\uff0c\u653b\u51fb\u8005\u53ef\u901a\u8fc7\u53d1\u9001\u6076\u610f\u7684\u90ae\u4ef6\u5229\u7528\u8be5\u6f0f\u6d1e\u9020\u6210\u6d4f\u89c8\u5668\u52a0\u8f7d\u5916\u90e8\u7684\u56fe\u50cf\u8d44\u6e90\u3002",
  "discovererName": "unknown",
  "formalWay": "\u5382\u5546\u5df2\u53d1\u5e03\u4e86\u6f0f\u6d1e\u4fee\u590d\u7a0b\u5e8f\uff0c\u8bf7\u53ca\u65f6\u5173\u6ce8\u66f4\u65b0\uff1a\r\nhttps://community.otrs.com/security-advisory-2019-08",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2019-25740",
  "openTime": "2019-08-04",
  "patchDescription": "Open-source Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOTRS 7.0.x\u7248\u672c\u30016.0.x\u7248\u672c\u548c5.0.x\u7248\u672c\u4e2d\u5b58\u5728\u8f93\u5165\u9a8c\u8bc1\u9519\u8bef\u6f0f\u6d1e\uff0c\u653b\u51fb\u8005\u53ef\u901a\u8fc7\u53d1\u9001\u6076\u610f\u7684\u90ae\u4ef6\u5229\u7528\u8be5\u6f0f\u6d1e\u9020\u6210\u6d4f\u89c8\u5668\u52a0\u8f7d\u5916\u90e8\u7684\u56fe\u50cf\u8d44\u6e90\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open-source Ticket Request System\u8f93\u5165\u9a8c\u8bc1\u9519\u8bef\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
      "OTRS Otrs 5.0.*",
      "OTRS Otrs 6.0.*",
      "OTRS Otrs 7.0.*"
    ]
  },
  "referenceLink": "https://vigilance.fr/vulnerability/OTRS-Help-Desk-information-disclosure-via-Quoted-Email-29445",
  "serverity": "\u4e2d",
  "submitTime": "2019-06-03",
  "title": "Open-source Ticket Request System\u8f93\u5165\u9a8c\u8bc1\u9519\u8bef\u6f0f\u6d1e"
}

CVE-2019-12248 (GCVE-0-2019-12248)

Vulnerability from cvelistv5

Published

2019-06-17 00:00

Modified

2024-08-04 23:17

Severity ?

CWE

Summary

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.

References

▼	URL	Tags
	https://www.otrs.com/category/release-and-security-notes-en/
	https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
	http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	vendor-advisory
	http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	vendor-advisory
	http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	vendor-advisory
	https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	mailing-list

Impacted products

	Vendor	Product	Version
	n/a	n/a	Version: n/a

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-04T23:17:39.008Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_transferred"
            ],
            "url": "https://www.otrs.com/category/release-and-security-notes-en/"
          },
          {
            "tags": [
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html"
          },
          {
            "name": "openSUSE-SU-2020:0551",
            "tags": [
              "vendor-advisory",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
          },
          {
            "name": "openSUSE-SU-2020:1475",
            "tags": [
              "vendor-advisory",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
          },
          {
            "name": "openSUSE-SU-2020:1509",
            "tags": [
              "vendor-advisory",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
          },
          {
            "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "value": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources."
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "n/a",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2023-08-31T02:06:37.221292",
        "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "shortName": "mitre"
      },
      "references": [
        {
          "url": "https://www.otrs.com/category/release-and-security-notes-en/"
        },
        {
          "url": "https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html"
        },
        {
          "name": "openSUSE-SU-2020:0551",
          "tags": [
            "vendor-advisory"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
        },
        {
          "name": "openSUSE-SU-2020:1475",
          "tags": [
            "vendor-advisory"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
        },
        {
          "name": "openSUSE-SU-2020:1509",
          "tags": [
            "vendor-advisory"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
        },
        {
          "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
        }
      ]
    }
  },
  "cveMetadata": {
    "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
    "assignerShortName": "mitre",
    "cveId": "CVE-2019-12248",
    "datePublished": "2019-06-17T00:00:00",
    "dateReserved": "2019-05-21T00:00:00",
    "dateUpdated": "2024-08-04T23:17:39.008Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
Confirmed: The vulnerability is confirmed from an analyst perspective.
Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
Patched: This vulnerability was successfully patched by the user reporting the sighting.
Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
Not confirmed: The user expresses doubt about the veracity of the vulnerability.
Not patched: This vulnerability was not successfully patched by the user reporting the sighting.

Action not permitted