cnvd - cnvd-2019-12688

cnvd-2019-12688

Vulnerability from cnvd

Title: Open Ticket Request System (OTRS)跨站脚本漏洞

Description:

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。

OTRS 5.0.34之前的5.x版本、6.0.16之前的6.x版本和7.0.4之前的7.x版本中存在安全漏洞。攻击者可通过上传特制的资源利用该漏洞执行JavaScript代码。

Severity: 中

Patch Name: Open Ticket Request System (OTRS)跨站脚本漏洞的补丁

Patch Description:

OTRS 5.0.34之前的5.x版本、6.0.16之前的6.x版本和7.0.4之前的7.x版本中存在安全漏洞。攻击者可通过上传特制的资源利用该漏洞执行JavaScript代码。目前，供应商发布了安全公告及相关补丁信息，修复了此漏洞。

Formal description:

厂商已发布漏洞修复程序，请及时关注更新： https://community.otrs.com/category/release-and-security-notes-en/

Reference: https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework/

Impacted products

Name
['OTRS Open Ticket Request System（OTRS） 5.，<5.0.34', 'OTRS Open Ticket Request System（OTRS） 6.，<6.0.16', 'OTRS Open Ticket Request System（OTRS） 7.*，<7.0.4']

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2019-9752"
    }
  },
  "description": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\n\nOTRS 5.0.34\u4e4b\u524d\u76845.x\u7248\u672c\u30016.0.16\u4e4b\u524d\u76846.x\u7248\u672c\u548c7.0.4\u4e4b\u524d\u76847.x\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u901a\u8fc7\u4e0a\u4f20\u7279\u5236\u7684\u8d44\u6e90\u5229\u7528\u8be5\u6f0f\u6d1e\u6267\u884cJavaScript\u4ee3\u7801\u3002",
  "discovererName": "unKnow",
  "formalWay": "\u5382\u5546\u5df2\u53d1\u5e03\u6f0f\u6d1e\u4fee\u590d\u7a0b\u5e8f\uff0c\u8bf7\u53ca\u65f6\u5173\u6ce8\u66f4\u65b0\uff1a\r\nhttps://community.otrs.com/category/release-and-security-notes-en/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2019-12688",
  "openTime": "2019-04-28",
  "patchDescription": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOTRS 5.0.34\u4e4b\u524d\u76845.x\u7248\u672c\u30016.0.16\u4e4b\u524d\u76846.x\u7248\u672c\u548c7.0.4\u4e4b\u524d\u76847.x\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u901a\u8fc7\u4e0a\u4f20\u7279\u5236\u7684\u8d44\u6e90\u5229\u7528\u8be5\u6f0f\u6d1e\u6267\u884cJavaScript\u4ee3\u7801\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open Ticket Request System (OTRS)\u8de8\u7ad9\u811a\u672c\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
      "OTRS Open Ticket Request System\uff08OTRS\uff09 5.*\uff0c\u003c5.0.34",
      "OTRS Open Ticket Request System\uff08OTRS\uff09 6.*\uff0c\u003c6.0.16",
      "OTRS Open Ticket Request System\uff08OTRS\uff09 7.*\uff0c\u003c7.0.4"
    ]
  },
  "referenceLink": "https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework/",
  "serverity": "\u4e2d",
  "submitTime": "2019-03-14",
  "title": "Open Ticket Request System (OTRS)\u8de8\u7ad9\u811a\u672c\u6f0f\u6d1e"
}

CVE-2019-9752 (GCVE-0-2019-9752)

Vulnerability from cvelistv5

Published

2019-03-13 22:00

Modified

2024-08-04 22:01

Severity ?

CWE

Summary

An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.

References

▼	URL	Tags
	https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework	x_refsource_MISC
	https://lists.debian.org/debian-lts-announce/2019/03/msg00023.html	mailing-list, x_refsource_MLIST
	http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	vendor-advisory, x_refsource_SUSE
	http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	vendor-advisory, x_refsource_SUSE
	http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	vendor-advisory, x_refsource_SUSE

Impacted products

	Vendor	Product	Version
	n/a	n/a	Version: n/a

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-04T22:01:54.195Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_refsource_MISC",
              "x_transferred"
            ],
            "url": "https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework"
          },
          {
            "name": "[debian-lts-announce] 20190319 [SECURITY] [DLA 1721-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_refsource_MLIST",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2019/03/msg00023.html"
          },
          {
            "name": "openSUSE-SU-2020:0551",
            "tags": [
              "vendor-advisory",
              "x_refsource_SUSE",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
          },
          {
            "name": "openSUSE-SU-2020:1475",
            "tags": [
              "vendor-advisory",
              "x_refsource_SUSE",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
          },
          {
            "name": "openSUSE-SU-2020:1509",
            "tags": [
              "vendor-advisory",
              "x_refsource_SUSE",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "datePublic": "2019-03-13T00:00:00",
      "descriptions": [
        {
          "lang": "en",
          "value": "An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm."
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "n/a",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2020-09-23T14:06:16",
        "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "shortName": "mitre"
      },
      "references": [
        {
          "tags": [
            "x_refsource_MISC"
          ],
          "url": "https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework"
        },
        {
          "name": "[debian-lts-announce] 20190319 [SECURITY] [DLA 1721-1] otrs2 security update",
          "tags": [
            "mailing-list",
            "x_refsource_MLIST"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2019/03/msg00023.html"
        },
        {
          "name": "openSUSE-SU-2020:0551",
          "tags": [
            "vendor-advisory",
            "x_refsource_SUSE"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
        },
        {
          "name": "openSUSE-SU-2020:1475",
          "tags": [
            "vendor-advisory",
            "x_refsource_SUSE"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
        },
        {
          "name": "openSUSE-SU-2020:1509",
          "tags": [
            "vendor-advisory",
            "x_refsource_SUSE"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
        }
      ],
      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "cve@mitre.org",
          "ID": "CVE-2019-9752",
          "STATE": "PUBLIC"
        },
        "affects": {
          "vendor": {
            "vendor_data": [
              {
                "product": {
                  "product_data": [
                    {
                      "product_name": "n/a",
                      "version": {
                        "version_data": [
                          {
                            "version_value": "n/a"
                          }
                        ]
                      }
                    }
                  ]
                },
                "vendor_name": "n/a"
              }
            ]
          }
        },
        "data_format": "MITRE",
        "data_type": "CVE",
        "data_version": "4.0",
        "description": {
          "description_data": [
            {
              "lang": "eng",
              "value": "An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm."
            }
          ]
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "eng",
                  "value": "n/a"
                }
              ]
            }
          ]
        },
        "references": {
          "reference_data": [
            {
              "name": "https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework",
              "refsource": "MISC",
              "url": "https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework"
            },
            {
              "name": "[debian-lts-announce] 20190319 [SECURITY] [DLA 1721-1] otrs2 security update",
              "refsource": "MLIST",
              "url": "https://lists.debian.org/debian-lts-announce/2019/03/msg00023.html"
            },
            {
              "name": "openSUSE-SU-2020:0551",
              "refsource": "SUSE",
              "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
            },
            {
              "name": "openSUSE-SU-2020:1475",
              "refsource": "SUSE",
              "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
            },
            {
              "name": "openSUSE-SU-2020:1509",
              "refsource": "SUSE",
              "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
            }
          ]
        }
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
    "assignerShortName": "mitre",
    "cveId": "CVE-2019-9752",
    "datePublished": "2019-03-13T22:00:00",
    "dateReserved": "2019-03-13T00:00:00",
    "dateUpdated": "2024-08-04T22:01:54.195Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
Confirmed: The vulnerability is confirmed from an analyst perspective.
Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
Patched: This vulnerability was successfully patched by the user reporting the sighting.
Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
Not confirmed: The user expresses doubt about the veracity of the vulnerability.
Not patched: This vulnerability was not successfully patched by the user reporting the sighting.

Action not permitted