cnvd - cnvd-2017-37624

cnvd-2017-37624

Vulnerability from cnvd

Title: Open Ticket Request System信息泄露漏洞

Description:

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。

Open Ticket Request System（OTRS）中存在信息泄露漏洞。攻击者可利用该漏洞使用票据查询表格，获取有关客户票据的内部文章信息。

Severity: 中

Patch Name: Open Ticket Request System信息泄露漏洞的补丁

Patch Description:

Open Ticket Request System（OTRS）中存在信息泄露漏洞。攻击者可利用该漏洞使用票据查询表格，获取有关客户票据的内部文章信息。目前，供应商发布了安全公告及相关补丁信息，修复了此漏洞。

Formal description:

目前厂商已发布升级补丁以修复漏洞，补丁获取链接： https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/

Reference: https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/

Impacted products

Name
['Open Ticket Request System Open Ticket Request System 5(<5.0.24)', 'Open Ticket Request System Open Ticket Request System 4(<4.0.26)', 'Open Ticket Request System Open Ticket Request System 3.3.20', 'Open Ticket Request System Open Ticket Request System 6(<6.0.1)']

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2017-16854",
      "cveUrl": "http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-16854"
    }
  },
  "description": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOpen Ticket Request System\uff08OTRS\uff09\u4e2d\u5b58\u5728\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u4f7f\u7528\u7968\u636e\u67e5\u8be2\u8868\u683c\uff0c\u83b7\u53d6\u6709\u5173\u5ba2\u6237\u7968\u636e\u7684\u5185\u90e8\u6587\u7ae0\u4fe1\u606f\u3002",
  "discovererName": "medDV and Christian Mazzotta",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u53d1\u5e03\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6f0f\u6d1e\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a\r\nhttps://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2017-37624",
  "openTime": "2017-12-20",
  "patchDescription": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOpen Ticket Request System\uff08OTRS\uff09\u4e2d\u5b58\u5728\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u4f7f\u7528\u7968\u636e\u67e5\u8be2\u8868\u683c\uff0c\u83b7\u53d6\u6709\u5173\u5ba2\u6237\u7968\u636e\u7684\u5185\u90e8\u6587\u7ae0\u4fe1\u606f\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open Ticket Request System\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
      "Open Ticket Request System Open Ticket Request System 5(\u003c5.0.24)",
      "Open Ticket Request System Open Ticket Request System 4(\u003c4.0.26)",
      "Open Ticket Request System Open Ticket Request System 3.3.20",
      "Open Ticket Request System Open Ticket Request System 6(\u003c6.0.1)"
    ]
  },
  "referenceLink": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/",
  "serverity": "\u4e2d",
  "submitTime": "2017-12-18",
  "title": "Open Ticket Request System\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e"
}

CVE-2017-16854 (GCVE-0-2017-16854)

Vulnerability from cvelistv5

Published

2017-12-08 17:00

Modified

2024-08-05 20:35

Severity ?

CWE

Summary

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

References

▼	URL	Tags
	https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html	mailing-list, x_refsource_MLIST
	https://www.debian.org/security/2017/dsa-4066	vendor-advisory, x_refsource_DEBIAN
	https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/	x_refsource_CONFIRM

Impacted products

	Vendor	Product	Version
	n/a	n/a	Version: n/a

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-05T20:35:21.223Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_refsource_MLIST",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
          },
          {
            "name": "DSA-4066",
            "tags": [
              "vendor-advisory",
              "x_refsource_DEBIAN",
              "x_transferred"
            ],
            "url": "https://www.debian.org/security/2017/dsa-4066"
          },
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "datePublic": "2017-12-08T00:00:00",
      "descriptions": [
        {
          "lang": "en",
          "value": "In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "n/a",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2018-02-02T10:57:01",
        "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "shortName": "mitre"
      },
      "references": [
        {
          "name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
          "tags": [
            "mailing-list",
            "x_refsource_MLIST"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
        },
        {
          "name": "DSA-4066",
          "tags": [
            "vendor-advisory",
            "x_refsource_DEBIAN"
          ],
          "url": "https://www.debian.org/security/2017/dsa-4066"
        },
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
        }
      ],
      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "cve@mitre.org",
          "ID": "CVE-2017-16854",
          "STATE": "PUBLIC"
        },
        "affects": {
          "vendor": {
            "vendor_data": [
              {
                "product": {
                  "product_data": [
                    {
                      "product_name": "n/a",
                      "version": {
                        "version_data": [
                          {
                            "version_value": "n/a"
                          }
                        ]
                      }
                    }
                  ]
                },
                "vendor_name": "n/a"
              }
            ]
          }
        },
        "data_format": "MITRE",
        "data_type": "CVE",
        "data_version": "4.0",
        "description": {
          "description_data": [
            {
              "lang": "eng",
              "value": "In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."
            }
          ]
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "eng",
                  "value": "n/a"
                }
              ]
            }
          ]
        },
        "references": {
          "reference_data": [
            {
              "name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
              "refsource": "MLIST",
              "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
            },
            {
              "name": "DSA-4066",
              "refsource": "DEBIAN",
              "url": "https://www.debian.org/security/2017/dsa-4066"
            },
            {
              "name": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/",
              "refsource": "CONFIRM",
              "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
            }
          ]
        }
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
    "assignerShortName": "mitre",
    "cveId": "CVE-2017-16854",
    "datePublished": "2017-12-08T17:00:00",
    "dateReserved": "2017-11-16T00:00:00",
    "dateUpdated": "2024-08-05T20:35:21.223Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
Confirmed: The vulnerability is confirmed from an analyst perspective.
Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
Patched: This vulnerability was successfully patched by the user reporting the sighting.
Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
Not confirmed: The user expresses doubt about the veracity of the vulnerability.
Not patched: This vulnerability was not successfully patched by the user reporting the sighting.

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