Vulnerability-Lookup

CNVD-2017-34909

Vulnerability from cnvd - Published: 2017-11-22

Title

Open Ticket Request System Agent Frontend信息泄露漏洞

Description

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。Agent Frontend是其中的一个前端代理组件。 OTRS 3.3.x版本至3.3.18版本中的Agent Frontend存在信息泄露漏洞。攻击者可借助特制的URL利用该漏洞获取信息（数据库用户和密码）。

Severity

高

Patch Name

Open Ticket Request System Agent Frontend信息泄露漏洞的补丁

Patch Description

Formal description

目前厂商已发布升级补丁以修复漏洞，补丁获取链接： https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/

Reference

https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/

Impacted products

Name
Open Ticket Request System Open Ticket Request System >=3.3.*，<=3.3.18

Show details on source website

JSON

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{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2017-15864"
    }
  },
  "description": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002Agent Frontend\u662f\u5176\u4e2d\u7684\u4e00\u4e2a\u524d\u7aef\u4ee3\u7406\u7ec4\u4ef6\u3002\r\n\r\nOTRS 3.3.x\u7248\u672c\u81f33.3.18\u7248\u672c\u4e2d\u7684Agent Frontend\u5b58\u5728\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u501f\u52a9\u7279\u5236\u7684URL\u5229\u7528\u8be5\u6f0f\u6d1e\u83b7\u53d6\u4fe1\u606f\uff08\u6570\u636e\u5e93\u7528\u6237\u548c\u5bc6\u7801\uff09\u3002",
  "discovererName": "Open Ticket Request System",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u53d1\u5e03\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6f0f\u6d1e\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a\r\nhttps://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2017-34909",
  "openTime": "2017-11-22",
  "patchDescription": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002Agent Frontend\u662f\u5176\u4e2d\u7684\u4e00\u4e2a\u524d\u7aef\u4ee3\u7406\u7ec4\u4ef6\u3002\r\n\r\nOTRS 3.3.x\u7248\u672c\u81f33.3.18\u7248\u672c\u4e2d\u7684Agent Frontend\u5b58\u5728\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u501f\u52a9\u7279\u5236\u7684URL\u5229\u7528\u8be5\u6f0f\u6d1e\u83b7\u53d6\u4fe1\u606f\uff08\u6570\u636e\u5e93\u7528\u6237\u548c\u5bc6\u7801\uff09\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open Ticket Request System Agent Frontend\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": "Open Ticket Request System Open Ticket Request System \u003e=3.3.*\uff0c\u003c=3.3.18"
  },
  "referenceLink": "https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/",
  "serverity": "\u9ad8",
  "submitTime": "2017-11-21",
  "title": "Open Ticket Request System Agent Frontend\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e"
}

CVE-2017-15864 (GCVE-0-2017-15864)

Vulnerability from cvelistv5 – Published: 2017-11-16 15:00 – Updated: 2024-08-05 20:04

Summary

In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.

Severity

No CVSS data available.

CWE

Assigner

mitre mitre root

References

3 references

URL	Tags
https://www.debian.org/security/2017/dsa-4047	vendor-advisoryx_refsource_DEBIAN
https://www.otrs.com/security-advisory-2017-06-se…	x_refsource_CONFIRM
https://lists.debian.org/debian-lts-announce/2017…	mailing-listx_refsource_MLIST

Date Public

2017-11-14 00:00

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-05T20:04:50.389Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
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          {
            "name": "DSA-4047",
            "tags": [
              "vendor-advisory",
              "x_refsource_DEBIAN",
              "x_transferred"
            ],
            "url": "https://www.debian.org/security/2017/dsa-4047"
          },
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/"
          },
          {
            "name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_refsource_MLIST",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
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        }
      ],
      "datePublic": "2017-11-14T00:00:00.000Z",
      "descriptions": [
        {
          "lang": "en",
          "value": "In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password."
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "n/a",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2018-02-02T10:57:01.000Z",
        "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "shortName": "mitre"
      },
      "references": [
        {
          "name": "DSA-4047",
          "tags": [
            "vendor-advisory",
            "x_refsource_DEBIAN"
          ],
          "url": "https://www.debian.org/security/2017/dsa-4047"
        },
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/"
        },
        {
          "name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
          "tags": [
            "mailing-list",
            "x_refsource_MLIST"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
        }
      ],
      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "cve@mitre.org",
          "ID": "CVE-2017-15864",
          "STATE": "PUBLIC"
        },
        "affects": {
          "vendor": {
            "vendor_data": [
              {
                "product": {
                  "product_data": [
                    {
                      "product_name": "n/a",
                      "version": {
                        "version_data": [
                          {
                            "version_value": "n/a"
                          }
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                      }
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                "vendor_name": "n/a"
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        "description": {
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        "references": {
          "reference_data": [
            {
              "name": "DSA-4047",
              "refsource": "DEBIAN",
              "url": "https://www.debian.org/security/2017/dsa-4047"
            },
            {
              "name": "https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/",
              "refsource": "CONFIRM",
              "url": "https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/"
            },
            {
              "name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
              "refsource": "MLIST",
              "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
            }
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  "cveMetadata": {
    "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
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Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.