cnvd - cnvd-2017-13748

cnvd-2017-13748

Vulnerability from cnvd

Title: Open Ticket Request System重装漏洞

Description:

OTRS Open Technology Real Service是一款开源帮助桌面和IT服务管理解决方案。

OTRS存在重装漏洞。由于程序未对安装进行验证，攻击者利用漏洞可重装系统，直接操作网站数据库等。

Severity: 中

Patch Name: Open Ticket Request System重装漏洞的补丁

Patch Description:

OTRS Open Technology Real Service是一款开源帮助桌面和IT服务管理解决方案。

OTRS存在重装漏洞。由于程序未对安装进行验证，攻击者利用漏洞可重装系统，直接操作网站数据库等。目前，供应商发布了安全公告及相关补丁信息，修复了此漏洞。

Formal description:

目前厂商已经发布了升级补丁以修复此安全问题，补丁获取链接： https://www.otrs.com/category/release-and-security-notes-en/

Reference: https://cxsecurity.com/issue/WLB-2017060069

Impacted products

Name
['OTRS Otrs 3.3.，<3.3.16', 'OTRS Otrs 4.，<4.0.23', 'OTRS Otrs 5.*，<5.0.19']

Show details on source website

JSON

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{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2017-9324",
      "cveUrl": "http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-9324"
    }
  },
  "description": "OTRS Open Technology Real Service\u662f\u4e00\u6b3e\u5f00\u6e90\u5e2e\u52a9\u684c\u9762\u548cIT\u670d\u52a1\u7ba1\u7406\u89e3\u51b3\u65b9\u6848\u3002\r\n\r\nOTRS\u5b58\u5728\u91cd\u88c5\u6f0f\u6d1e\u3002\u7531\u4e8e\u7a0b\u5e8f\u672a\u5bf9\u5b89\u88c5\u8fdb\u884c\u9a8c\u8bc1\uff0c\u653b\u51fb\u8005\u5229\u7528\u6f0f\u6d1e\u53ef\u91cd\u88c5\u7cfb\u7edf\uff0c\u76f4\u63a5\u64cd\u4f5c\u7f51\u7ad9\u6570\u636e\u5e93\u7b49\u3002",
  "discovererName": "OTRS",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u7ecf\u53d1\u5e03\u4e86\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6b64\u5b89\u5168\u95ee\u9898\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a\r\nhttps://www.otrs.com/category/release-and-security-notes-en/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2017-13748",
  "openTime": "2017-07-11",
  "patchDescription": "OTRS Open Technology Real Service\u662f\u4e00\u6b3e\u5f00\u6e90\u5e2e\u52a9\u684c\u9762\u548cIT\u670d\u52a1\u7ba1\u7406\u89e3\u51b3\u65b9\u6848\u3002\r\n\r\nOTRS\u5b58\u5728\u91cd\u88c5\u6f0f\u6d1e\u3002\u7531\u4e8e\u7a0b\u5e8f\u672a\u5bf9\u5b89\u88c5\u8fdb\u884c\u9a8c\u8bc1\uff0c\u653b\u51fb\u8005\u5229\u7528\u6f0f\u6d1e\u53ef\u91cd\u88c5\u7cfb\u7edf\uff0c\u76f4\u63a5\u64cd\u4f5c\u7f51\u7ad9\u6570\u636e\u5e93\u7b49\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open Ticket Request System\u91cd\u88c5\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
      "OTRS Otrs 3.3.*\uff0c\u003c3.3.16",
      "OTRS Otrs  4.*\uff0c\u003c4.0.23",
      "OTRS Otrs  5.*\uff0c\u003c5.0.19"
    ]
  },
  "referenceLink": "https://cxsecurity.com/issue/WLB-2017060069",
  "serverity": "\u4e2d",
  "submitTime": "2017-06-09",
  "title": "Open Ticket Request System\u91cd\u88c5\u6f0f\u6d1e"
}

CVE-2017-9324 (GCVE-0-2017-9324)

Vulnerability from cvelistv5

Published

2017-06-12 06:00

Modified

2024-08-05 17:02

Severity ?

CWE

Summary

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

References

▼	URL	Tags
	https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/	x_refsource_MISC
	http://www.debian.org/security/2017/dsa-3876	vendor-advisory, x_refsource_DEBIAN
	https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html	x_refsource_MISC

Impacted products

	Vendor	Product	Version
	n/a	n/a	Version: n/a

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-05T17:02:44.335Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_refsource_MISC",
              "x_transferred"
            ],
            "url": "https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"
          },
          {
            "name": "DSA-3876",
            "tags": [
              "vendor-advisory",
              "x_refsource_DEBIAN",
              "x_transferred"
            ],
            "url": "http://www.debian.org/security/2017/dsa-3876"
          },
          {
            "tags": [
              "x_refsource_MISC",
              "x_transferred"
            ],
            "url": "https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "datePublic": "2017-06-12T00:00:00",
      "descriptions": [
        {
          "lang": "en",
          "value": "In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end."
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "n/a",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2017-11-03T18:57:01",
        "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "shortName": "mitre"
      },
      "references": [
        {
          "tags": [
            "x_refsource_MISC"
          ],
          "url": "https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"
        },
        {
          "name": "DSA-3876",
          "tags": [
            "vendor-advisory",
            "x_refsource_DEBIAN"
          ],
          "url": "http://www.debian.org/security/2017/dsa-3876"
        },
        {
          "tags": [
            "x_refsource_MISC"
          ],
          "url": "https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"
        }
      ],
      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "cve@mitre.org",
          "ID": "CVE-2017-9324",
          "STATE": "PUBLIC"
        },
        "affects": {
          "vendor": {
            "vendor_data": [
              {
                "product": {
                  "product_data": [
                    {
                      "product_name": "n/a",
                      "version": {
                        "version_data": [
                          {
                            "version_value": "n/a"
                          }
                        ]
                      }
                    }
                  ]
                },
                "vendor_name": "n/a"
              }
            ]
          }
        },
        "data_format": "MITRE",
        "data_type": "CVE",
        "data_version": "4.0",
        "description": {
          "description_data": [
            {
              "lang": "eng",
              "value": "In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end."
            }
          ]
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "eng",
                  "value": "n/a"
                }
              ]
            }
          ]
        },
        "references": {
          "reference_data": [
            {
              "name": "https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/",
              "refsource": "MISC",
              "url": "https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"
            },
            {
              "name": "DSA-3876",
              "refsource": "DEBIAN",
              "url": "http://www.debian.org/security/2017/dsa-3876"
            },
            {
              "name": "https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html",
              "refsource": "MISC",
              "url": "https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"
            }
          ]
        }
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
    "assignerShortName": "mitre",
    "cveId": "CVE-2017-9324",
    "datePublished": "2017-06-12T06:00:00",
    "dateReserved": "2017-05-30T00:00:00",
    "dateUpdated": "2024-08-05T17:02:44.335Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
Confirmed: The vulnerability is confirmed from an analyst perspective.
Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
Patched: This vulnerability was successfully patched by the user reporting the sighting.
Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
Not confirmed: The user expresses doubt about the veracity of the vulnerability.
Not patched: This vulnerability was not successfully patched by the user reporting the sighting.

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