CVE-2024-28987 (GCVE-0-2024-28987)
Vulnerability from cvelistv5 – Published: 2024-08-21 21:17 – Updated: 2025-10-21 22:55Title
SolarWinds Web Help Desk Hardcoded Credential Vulnerability
Summary
The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.
Severity
9.1 (Critical)
SSVC
Exploitation: active
Automatable: yes
Technical Impact: total
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2024-10-16 12:59 UTC
CWE
- CWE-798 - Use of Hard-coded Credentials
Assigner
References
Impacted products
2 products
| Vendor | Product | Version | CPE status | |
|---|---|---|---|---|
| SolarWinds | Web Help Desk |
Affected:
12.8.3 Hotfix 1 and previous versions
|
guessed | |
| solarwinds | webhelpdesk |
Affected:
0 , ≤ 12.8.3
(custom)
cpe:2.3:a:solarwinds:webhelpdesk:*:*:*:*:*:*:*:* |
CISA
Known Exploited Vulnerability - GCVE BCP-07 Compliant
KEV entry ID: 8d4b0c92-f560-441c-8fd5-f910d1539b64
Exploited: Yes
Timestamps
First Seen: 2024-10-15
Asserted: 2024-10-15
Scope
Notes: KEV entry: SolarWinds Web Help Desk Hardcoded Credential Vulnerability | Affected: SolarWinds / Web Help Desk | Description: SolarWinds Web Help Desk contains a hardcoded credential vulnerability that could allow a remote, unauthenticated user to access internal functionality and modify data. | Required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable. | Due date: 2024-11-05 | Known ransomware campaign use (KEV): Unknown | Notes (KEV): https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987 ; https://nvd.nist.gov/vuln/detail/CVE-2024-28987
Evidence
Type: Vendor Report
Signal: Successful Exploitation
Confidence: 80%
Source: cisa-kev
Details
| Cwes | CWE-798 |
|---|---|
| Feed | CISA Known Exploited Vulnerabilities Catalog |
| Product | Web Help Desk |
| Due Date | 2024-11-05 |
| Date Added | 2024-10-15 |
| Vendorproject | SolarWinds |
| Vulnerabilityname | SolarWinds Web Help Desk Hardcoded Credential Vulnerability |
| Knownransomwarecampaignuse | Unknown |
References
Created: 2026-02-02 12:26 UTC
| Updated: 2026-02-06 07:17 UTC
Previdian
Known Exploited Vulnerability - GCVE BCP-07 Compliant
KEV entry ID: 3341c0c9-62a4-4b38-a267-96314eeaba44
Exploited: Yes
Timestamps
First Seen: 2024-10-15
Asserted: 2024-10-15
Scope
Notes: KEVIntel entry: SolarWinds Web Help Desk Hardcoded Credential Vulnerability | Affected: SolarWinds / Web Help Desk | CVSS: 9.1 (CRITICAL) | Used in malware: unknown | Not yet in CISA KEV: False
Evidence
Type: Public Report
Signal: Successful Exploitation
Confidence: 70%
Source: kevintel
Details
| Feed | KEVIntel (kevintel.com) |
|---|---|
| Title | SolarWinds Web Help Desk Hardcoded Credential Vulnerability |
| Vendor | SolarWinds |
| Product | Web Help Desk |
| Added Date | 2024-10-15T00:00:00.000Z |
| Cvss Score | 9.1 |
| Epss Score | None |
| Cvss Severity | CRITICAL |
| Epss Percentile | None |
| Used In Malware | unknown |
| Ahead Of Cisa Kev | None |
| Not Yet In Cisa Kev | False |
References
Created: 2026-06-23 14:05 UTC
| Updated: 2026-07-10 06:14 UTC
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}
],
"timeline": [
{
"lang": "en",
"time": "2024-10-15T00:00:00+00:00",
"value": "CVE-2024-28987 added to CISA KEV"
}
],
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"defaultStatus": "affected",
"product": "Web Help Desk",
"vendor": "SolarWinds",
"versions": [
{
"status": "affected",
"version": "12.8.3 Hotfix 1 and previous versions"
}
]
}
],
"credits": [
{
"lang": "en",
"type": "finder",
"user": "00000000-0000-4000-9000-000000000000",
"value": "Zach Hanley"
}
],
"descriptions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.\u003cbr\u003e\u003cbr\u003e"
}
],
"value": "The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data."
}
],
"impacts": [
{
"capecId": "CAPEC-21",
"descriptions": [
{
"lang": "en",
"value": "CAPEC-21 Exploitation of Trusted Credentials"
}
]
}
],
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 9.1,
"baseSeverity": "CRITICAL",
"confidentialityImpact": "HIGH",
"integrityImpact": "HIGH",
"privilegesRequired": "NONE",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N",
"version": "3.1"
},
"format": "CVSS",
"scenarios": [
{
"lang": "en",
"value": "GENERAL"
}
]
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-798",
"description": "CWE-798 Use of Hard-coded Credentials",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2024-08-22T11:43:41.569Z",
"orgId": "49f11609-934d-4621-84e6-e02e032104d6",
"shortName": "SolarWinds"
},
"references": [
{
"url": "https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987"
},
{
"url": "https://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Web-Help-Desk-12-8-3-Hotfix-2"
}
],
"solutions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "SolarWinds recommends that customers upgrade to SolarWinds Web Help Desk v12.8.3 HF2 as soon as it becomes available.\u003cbr\u003e"
}
],
"value": "SolarWinds recommends that customers upgrade to SolarWinds Web Help Desk v12.8.3 HF2 as soon as it becomes available."
}
],
"source": {
"discovery": "EXTERNAL"
},
"title": "SolarWinds Web Help Desk Hardcoded Credential Vulnerability",
"x_generator": {
"engine": "Vulnogram 0.1.0-dev"
}
}
},
"cveMetadata": {
"assignerOrgId": "49f11609-934d-4621-84e6-e02e032104d6",
"assignerShortName": "SolarWinds",
"cveId": "CVE-2024-28987",
"datePublished": "2024-08-21T21:17:23.041Z",
"dateReserved": "2024-03-13T20:27:09.782Z",
"dateUpdated": "2025-10-21T22:55:46.764Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.1"
}
}
}
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Experimental. This forecast is provided for visualization only and may change without notice. Do not use it for operational decisions.
Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.
Sightings
| Author | Source | Type | Date | Other |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
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The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the
vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base
model, served locally by ML-Gateway.
They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
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Related by attack behaviour
Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.
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