CVE-2021-21443 (GCVE-0-2021-21443)

Vulnerability from cvelistv5 – Published: 2021-07-26 04:25 – Updated: 2024-09-16 20:11
VLAI?
Title
Unautorized listing of the customer user emails
Summary
Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
Severity ?
3.5 (Low)
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
CWE
Assigner
References
Impacted products
Vendor Product Version
OTRS AG ((OTRS)) Community Edition Affected: 6.0.1 , < 6.0.x* (custom)
Create a notification for this product.
    OTRS AG OTRS Affected: 7.0.x , < 7.0.27 (custom)
Create a notification for this product.
Date Public ?
2021-07-26 00:00
Show details on NVD website
To clipboard 

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-03T18:16:22.416Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-13/"
          },
          {
            "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "((OTRS)) Community Edition",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThan": "6.0.x*",
              "status": "affected",
              "version": "6.0.1",
              "versionType": "custom"
            }
          ]
        },
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThan": "7.0.27",
              "status": "affected",
              "version": "7.0.x",
              "versionType": "custom"
            }
          ]
        }
      ],
      "datePublic": "2021-07-26T00:00:00.000Z",
      "descriptions": [
        {
          "lang": "en",
          "value": "Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 3.5,
            "baseSeverity": "LOW",
            "confidentialityImpact": "LOW",
            "integrityImpact": "NONE",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-200",
              "description": "CWE-200 Information Exposure",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2023-08-31T02:06:56.804Z",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-13/"
        },
        {
          "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Update to OTRS 7.0.28."
        }
      ],
      "source": {
        "advisory": "OSA-2021-13",
        "defect": [
          "2021062442001361"
        ],
        "discovery": "USER"
      },
      "title": "Unautorized listing of the customer user emails",
      "x_generator": {
        "engine": "Vulnogram 0.0.9"
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2021-21443",
    "datePublished": "2021-07-26T04:25:40.249Z",
    "dateReserved": "2020-12-29T00:00:00.000Z",
    "dateUpdated": "2024-09-16T20:11:31.892Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1",
  "vulnerability-lookup:meta": {
    "epss": {
      "cve": "CVE-2021-21443",
      "date": "2026-05-05",
      "epss": "0.0022",
      "percentile": "0.44317"
    },
    "fkie_nvd": {
      "configurations": "[{\"nodes\": [{\"operator\": \"OR\", \"negate\": false, \"cpeMatch\": [{\"vulnerable\": true, \"criteria\": \"cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*\", \"versionStartIncluding\": \"6.0.0\", \"versionEndIncluding\": \"6.0.32\", \"matchCriteriaId\": \"2330DDC0-20DF-4031-A4A3-017F0E73C08A\"}, {\"vulnerable\": true, \"criteria\": \"cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*\", \"versionStartIncluding\": \"7.0.0\", \"versionEndIncluding\": \"7.0.27\", \"matchCriteriaId\": \"D7F285C0-B9FC-4AF7-85D0-19F6594AAB7B\"}]}]}]",
      "descriptions": "[{\"lang\": \"en\", \"value\": \"Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.\"}, {\"lang\": \"es\", \"value\": \"Unos agentes pueden enumerar los correos electr\\u00f3nicos de los usuarios de los clientes sin los permisos requeridos en la pantalla de acciones masivas. Este problema afecta a: OTRS AG ((OTRS)) Community Edition: versi\\u00f3n 6.0.x versi\\u00f3n 6.0.1 y versiones posteriores. OTRS AG OTRS: versiones 7.0.x anteriores a 7.0.27\"}]",
      "id": "CVE-2021-21443",
      "lastModified": "2024-11-21T05:48:23.080",
      "metrics": "{\"cvssMetricV31\": [{\"source\": \"security@otrs.com\", \"type\": \"Secondary\", \"cvssData\": {\"version\": \"3.1\", \"vectorString\": \"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N\", \"baseScore\": 3.5, \"baseSeverity\": \"LOW\", \"attackVector\": \"NETWORK\", \"attackComplexity\": \"LOW\", \"privilegesRequired\": \"LOW\", \"userInteraction\": \"REQUIRED\", \"scope\": \"UNCHANGED\", \"confidentialityImpact\": \"LOW\", \"integrityImpact\": \"NONE\", \"availabilityImpact\": \"NONE\"}, \"exploitabilityScore\": 2.1, \"impactScore\": 1.4}, {\"source\": \"nvd@nist.gov\", \"type\": \"Primary\", \"cvssData\": {\"version\": \"3.1\", \"vectorString\": \"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N\", \"baseScore\": 4.3, \"baseSeverity\": \"MEDIUM\", \"attackVector\": \"NETWORK\", \"attackComplexity\": \"LOW\", \"privilegesRequired\": \"LOW\", \"userInteraction\": \"NONE\", \"scope\": \"UNCHANGED\", \"confidentialityImpact\": \"LOW\", \"integrityImpact\": \"NONE\", \"availabilityImpact\": \"NONE\"}, \"exploitabilityScore\": 2.8, \"impactScore\": 1.4}], \"cvssMetricV2\": [{\"source\": \"nvd@nist.gov\", \"type\": \"Primary\", \"cvssData\": {\"version\": \"2.0\", \"vectorString\": \"AV:N/AC:L/Au:S/C:P/I:N/A:N\", \"baseScore\": 4.0, \"accessVector\": \"NETWORK\", \"accessComplexity\": \"LOW\", \"authentication\": \"SINGLE\", \"confidentialityImpact\": \"PARTIAL\", \"integrityImpact\": \"NONE\", \"availabilityImpact\": \"NONE\"}, \"baseSeverity\": \"MEDIUM\", \"exploitabilityScore\": 8.0, \"impactScore\": 2.9, \"acInsufInfo\": false, \"obtainAllPrivilege\": false, \"obtainUserPrivilege\": false, \"obtainOtherPrivilege\": false, \"userInteractionRequired\": false}]}",
      "published": "2021-07-26T05:15:07.507",
      "references": "[{\"url\": \"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html\", \"source\": \"security@otrs.com\"}, {\"url\": \"https://otrs.com/release-notes/otrs-security-advisory-2021-13/\", \"source\": \"security@otrs.com\", \"tags\": [\"Vendor Advisory\"]}, {\"url\": \"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html\", \"source\": \"af854a3a-2127-422b-91ae-364da2661108\"}, {\"url\": \"https://otrs.com/release-notes/otrs-security-advisory-2021-13/\", \"source\": \"af854a3a-2127-422b-91ae-364da2661108\", \"tags\": [\"Vendor Advisory\"]}]",
      "sourceIdentifier": "security@otrs.com",
      "vulnStatus": "Modified",
      "weaknesses": "[{\"source\": \"security@otrs.com\", \"type\": \"Secondary\", \"description\": [{\"lang\": \"en\", \"value\": \"CWE-200\"}]}, {\"source\": \"nvd@nist.gov\", \"type\": \"Primary\", \"description\": [{\"lang\": \"en\", \"value\": \"NVD-CWE-noinfo\"}]}]"
    },
    "nvd": "{\"cve\":{\"id\":\"CVE-2021-21443\",\"sourceIdentifier\":\"security@otrs.com\",\"published\":\"2021-07-26T05:15:07.507\",\"lastModified\":\"2024-11-21T05:48:23.080\",\"vulnStatus\":\"Modified\",\"cveTags\":[],\"descriptions\":[{\"lang\":\"en\",\"value\":\"Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.\"},{\"lang\":\"es\",\"value\":\"Unos agentes pueden enumerar los correos electr\u00f3nicos de los usuarios de los clientes sin los permisos requeridos en la pantalla de acciones masivas. Este problema afecta a: OTRS AG ((OTRS)) Community Edition: versi\u00f3n 6.0.x versi\u00f3n 6.0.1 y versiones posteriores. OTRS AG OTRS: versiones 7.0.x anteriores a 7.0.27\"}],\"metrics\":{\"cvssMetricV31\":[{\"source\":\"security@otrs.com\",\"type\":\"Secondary\",\"cvssData\":{\"version\":\"3.1\",\"vectorString\":\"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N\",\"baseScore\":3.5,\"baseSeverity\":\"LOW\",\"attackVector\":\"NETWORK\",\"attackComplexity\":\"LOW\",\"privilegesRequired\":\"LOW\",\"userInteraction\":\"REQUIRED\",\"scope\":\"UNCHANGED\",\"confidentialityImpact\":\"LOW\",\"integrityImpact\":\"NONE\",\"availabilityImpact\":\"NONE\"},\"exploitabilityScore\":2.1,\"impactScore\":1.4},{\"source\":\"nvd@nist.gov\",\"type\":\"Primary\",\"cvssData\":{\"version\":\"3.1\",\"vectorString\":\"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N\",\"baseScore\":4.3,\"baseSeverity\":\"MEDIUM\",\"attackVector\":\"NETWORK\",\"attackComplexity\":\"LOW\",\"privilegesRequired\":\"LOW\",\"userInteraction\":\"NONE\",\"scope\":\"UNCHANGED\",\"confidentialityImpact\":\"LOW\",\"integrityImpact\":\"NONE\",\"availabilityImpact\":\"NONE\"},\"exploitabilityScore\":2.8,\"impactScore\":1.4}],\"cvssMetricV2\":[{\"source\":\"nvd@nist.gov\",\"type\":\"Primary\",\"cvssData\":{\"version\":\"2.0\",\"vectorString\":\"AV:N/AC:L/Au:S/C:P/I:N/A:N\",\"baseScore\":4.0,\"accessVector\":\"NETWORK\",\"accessComplexity\":\"LOW\",\"authentication\":\"SINGLE\",\"confidentialityImpact\":\"PARTIAL\",\"integrityImpact\":\"NONE\",\"availabilityImpact\":\"NONE\"},\"baseSeverity\":\"MEDIUM\",\"exploitabilityScore\":8.0,\"impactScore\":2.9,\"acInsufInfo\":false,\"obtainAllPrivilege\":false,\"obtainUserPrivilege\":false,\"obtainOtherPrivilege\":false,\"userInteractionRequired\":false}]},\"weaknesses\":[{\"source\":\"security@otrs.com\",\"type\":\"Secondary\",\"description\":[{\"lang\":\"en\",\"value\":\"CWE-200\"}]},{\"source\":\"nvd@nist.gov\",\"type\":\"Primary\",\"description\":[{\"lang\":\"en\",\"value\":\"NVD-CWE-noinfo\"}]}],\"configurations\":[{\"nodes\":[{\"operator\":\"OR\",\"negate\":false,\"cpeMatch\":[{\"vulnerable\":true,\"criteria\":\"cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*\",\"versionStartIncluding\":\"6.0.0\",\"versionEndIncluding\":\"6.0.32\",\"matchCriteriaId\":\"2330DDC0-20DF-4031-A4A3-017F0E73C08A\"},{\"vulnerable\":true,\"criteria\":\"cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*\",\"versionStartIncluding\":\"7.0.0\",\"versionEndIncluding\":\"7.0.27\",\"matchCriteriaId\":\"D7F285C0-B9FC-4AF7-85D0-19F6594AAB7B\"}]}]}],\"references\":[{\"url\":\"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html\",\"source\":\"security@otrs.com\"},{\"url\":\"https://otrs.com/release-notes/otrs-security-advisory-2021-13/\",\"source\":\"security@otrs.com\",\"tags\":[\"Vendor Advisory\"]},{\"url\":\"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html\",\"source\":\"af854a3a-2127-422b-91ae-364da2661108\"},{\"url\":\"https://otrs.com/release-notes/otrs-security-advisory-2021-13/\",\"source\":\"af854a3a-2127-422b-91ae-364da2661108\",\"tags\":[\"Vendor Advisory\"]}]}}"
  }
}


Log in or create an account to share your comment.




Tags
Taxonomy of the tags.




Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.

Sightings

Author Source Type Date Other

Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
  • Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
  • Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
  • Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
  • Not confirmed: The user expressed doubt about the validity of the vulnerability.
  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.



Detection rules are retrieved from Rulezet.