Vulnerability-Lookup

GHSA-G536-H677-2W32

Vulnerability from github – Published: 2024-08-14 00:31 – Updated: 2025-10-22 00:33

Details

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.

While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.

However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

Severity

9.8 (Critical)


                  
                    CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

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JSON

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{
  "affected": [],
  "aliases": [
    "CVE-2024-28986"
  ],
  "database_specific": {
    "cwe_ids": [
      "CWE-502"
    ],
    "github_reviewed": false,
    "github_reviewed_at": null,
    "nvd_published_at": "2024-08-13T23:15:16Z",
    "severity": "CRITICAL"
  },
  "details": "SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. \n\n\n\nWhile it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. \u00a0\n\n\n\nHowever, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.",
  "id": "GHSA-g536-h677-2w32",
  "modified": "2025-10-22T00:33:05Z",
  "published": "2024-08-14T00:31:02Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://nvd.nist.gov/vuln/detail/CVE-2024-28986"
    },
    {
      "type": "WEB",
      "url": "https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1"
    },
    {
      "type": "WEB",
      "url": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28986"
    },
    {
      "type": "WEB",
      "url": "https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986"
    }
  ],
  "schema_version": "1.4.0",
  "severity": [
    {
      "score": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H",
      "type": "CVSS_V3"
    }
  ]
}

CVE-2024-28986 (GCVE-0-2024-28986)

Vulnerability from cvelistv5 – Published: 2024-08-13 22:06 – Updated: 2025-10-21 22:55

Title

SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

Summary

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

Severity

9.8 (Critical)


                        
                          CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

SSVC

Exploitation: active Automatable: yes Technical Impact: total

CISA Coordinator · CISA-ADP (v2.0.3)

Decision recorded 2024-08-15 14:32 UTC

CWE

CWE-502 - Deserialization of Untrusted Data

Assigner

SolarWinds mitre root

References

3 references

URL	Tags
https://www.solarwinds.com/trust-center/security-…
https://support.solarwinds.com/SuccessCenter/s/ar…
https://www.cisa.gov/known-exploited-vulnerabilit…	government-resource

Impacted products

2 products

Vendor	Product	Version
SolarWinds	Web Help Desk	Affected: previous versions , ≤ 12.8.3 (12.8.3)
solarwinds	webhelpdesk	Affected: 0 , ≤ 12.8.3 (custom) cpe:2.3:a:solarwinds:webhelpdesk::::::::

Credits

Inmarsat Government / Viasat

Show details on NVD website

JSON

To clipboard

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      {
        "affected": [
          {
            "cpes": [
              "cpe:2.3:a:solarwinds:webhelpdesk:*:*:*:*:*:*:*:*"
            ],
            "defaultStatus": "affected",
            "product": "webhelpdesk",
            "vendor": "solarwinds",
            "versions": [
              {
                "lessThanOrEqual": "12.8.3",
                "status": "affected",
                "version": "0",
                "versionType": "custom"
              }
            ]
          }
        ],
        "metrics": [
          {
            "other": {
              "content": {
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                "options": [
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                  },
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                  },
                  {
                    "Technical Impact": "total"
                  }
                ],
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                "timestamp": "2024-08-15T14:32:53.512984Z",
                "version": "2.0.3"
              },
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          },
          {
            "other": {
              "content": {
                "dateAdded": "2024-08-15",
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              },
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        ],
        "providerMetadata": {
          "dateUpdated": "2025-10-21T22:55:47.324Z",
          "orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
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        },
        "references": [
          {
            "tags": [
              "government-resource"
            ],
            "url": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28986"
          }
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        "timeline": [
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            "lang": "en",
            "time": "2024-08-15T00:00:00.000Z",
            "value": "CVE-2024-28986 added to CISA KEV"
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            }
          ],
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        }
      ],
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    "state": "PUBLISHED"
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}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.