CVE-2025-40537 (GCVE-0-2025-40537)
Vulnerability from cvelistv5 – Published: 2026-01-28 07:31 – Updated: 2026-01-29 04:55
VLAI?
Title
SolarWinds Web Help Desk Hardcoded Credentials Vulnerability
Summary
SolarWinds Web Help Desk was found to be susceptible to a hardcoded credentials vulnerability that, under certain situations, could allow access to administrative functions.
Severity ?
7.5 (High)
CWE
- CWE-798 - Use of Hard-coded Credentials
Assigner
References
| URL | Tags | |||||||
|---|---|---|---|---|---|---|---|---|
|
||||||||
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| SolarWinds | Web Help Desk |
Affected:
12.8.8 HF1 and below
|
Credits
Jimi Sebree working with Horizon3.ai
{
"containers": {
"adp": [
{
"metrics": [
{
"other": {
"content": {
"id": "CVE-2025-40537",
"options": [
{
"Exploitation": "none"
},
{
"Automatable": "yes"
},
{
"Technical Impact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2026-01-28T00:00:00+00:00",
"version": "2.0.3"
},
"type": "ssvc"
}
}
],
"providerMetadata": {
"dateUpdated": "2026-01-29T04:55:46.846Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"defaultStatus": "affected",
"product": "Web Help Desk",
"vendor": "SolarWinds",
"versions": [
{
"status": "affected",
"version": "12.8.8 HF1 and below"
}
]
}
],
"credits": [
{
"lang": "en",
"type": "reporter",
"user": "00000000-0000-4000-9000-000000000000",
"value": "Jimi Sebree working with Horizon3.ai"
}
],
"datePublic": "2026-01-28T07:31:00.000Z",
"descriptions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "SolarWinds Web Help Desk was found to be susceptible to a hardcoded credentials vulnerability that, under certain situations, could allow access to administrative functions."
}
],
"value": "SolarWinds Web Help Desk was found to be susceptible to a hardcoded credentials vulnerability that, under certain situations, could allow access to administrative functions."
}
],
"impacts": [
{
"capecId": "CAPEC-70",
"descriptions": [
{
"lang": "en",
"value": "CAPEC-70 Try Common or Default Usernames and Passwords"
}
]
}
],
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "HIGH",
"attackVector": "NETWORK",
"availabilityImpact": "HIGH",
"baseScore": 7.5,
"baseSeverity": "HIGH",
"confidentialityImpact": "HIGH",
"integrityImpact": "HIGH",
"privilegesRequired": "LOW",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H",
"version": "3.1"
},
"format": "CVSS",
"scenarios": [
{
"lang": "en",
"value": "GENERAL"
}
]
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-798",
"description": "CWE-798 Use of Hard-coded Credentials",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2026-01-28T07:31:41.994Z",
"orgId": "49f11609-934d-4621-84e6-e02e032104d6",
"shortName": "SolarWinds"
},
"references": [
{
"tags": [
"vendor-advisory",
"patch"
],
"url": "https://www.solarwinds.com/trust-center/security-advisories/CVE-2025-40537"
},
{
"tags": [
"release-notes"
],
"url": "https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_2026-1_release_notes.htm"
}
],
"solutions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "SolarWinds recommends customers upgrade to Web Help Desk version 2026.1, and to follow the steps in the guide to unlink the demo client from the admin user. The guide can be found in the release notes and the Web Help Desk Secure Configuration guide, which can be found here:\u0026nbsp;\u003ca target=\"_blank\" rel=\"nofollow\" href=\"https://documentation.solarwinds.com/en/success_center/whd/content/helpdesksecureconfiguration.htm\"\u003ehttps://documentation.solarwinds.com/en/success_center/whd/content/helpdesksecureconfiguration.htm\u003c/a\u003e.\u003cbr\u003e"
}
],
"value": "SolarWinds recommends customers upgrade to Web Help Desk version 2026.1, and to follow the steps in the guide to unlink the demo client from the admin user. The guide can be found in the release notes and the Web Help Desk Secure Configuration guide, which can be found here:\u00a0 https://documentation.solarwinds.com/en/success_center/whd/content/helpdesksecureconfiguration.htm https://documentation.solarwinds.com/en/success_center/whd/content/helpdesksecureconfiguration.htm ."
}
],
"source": {
"discovery": "EXTERNAL"
},
"title": "SolarWinds Web Help Desk Hardcoded Credentials Vulnerability",
"x_generator": {
"engine": "Vulnogram 0.1.0-dev"
}
}
},
"cveMetadata": {
"assignerOrgId": "49f11609-934d-4621-84e6-e02e032104d6",
"assignerShortName": "SolarWinds",
"cveId": "CVE-2025-40537",
"datePublished": "2026-01-28T07:31:41.994Z",
"dateReserved": "2025-04-16T08:00:57.647Z",
"dateUpdated": "2026-01-29T04:55:46.846Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.2",
"vulnerability-lookup:meta": {
"nvd": "{\"cve\":{\"id\":\"CVE-2025-40537\",\"sourceIdentifier\":\"psirt@solarwinds.com\",\"published\":\"2026-01-28T08:16:02.110\",\"lastModified\":\"2026-01-29T16:31:35.700\",\"vulnStatus\":\"Undergoing Analysis\",\"cveTags\":[],\"descriptions\":[{\"lang\":\"en\",\"value\":\"SolarWinds Web Help Desk was found to be susceptible to a hardcoded credentials vulnerability that, under certain situations, could allow access to administrative functions.\"}],\"metrics\":{\"cvssMetricV31\":[{\"source\":\"psirt@solarwinds.com\",\"type\":\"Primary\",\"cvssData\":{\"version\":\"3.1\",\"vectorString\":\"CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H\",\"baseScore\":7.5,\"baseSeverity\":\"HIGH\",\"attackVector\":\"NETWORK\",\"attackComplexity\":\"HIGH\",\"privilegesRequired\":\"LOW\",\"userInteraction\":\"NONE\",\"scope\":\"UNCHANGED\",\"confidentialityImpact\":\"HIGH\",\"integrityImpact\":\"HIGH\",\"availabilityImpact\":\"HIGH\"},\"exploitabilityScore\":1.6,\"impactScore\":5.9}]},\"weaknesses\":[{\"source\":\"psirt@solarwinds.com\",\"type\":\"Primary\",\"description\":[{\"lang\":\"en\",\"value\":\"CWE-798\"}]}],\"references\":[{\"url\":\"https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_2026-1_release_notes.htm\",\"source\":\"psirt@solarwinds.com\"},{\"url\":\"https://www.solarwinds.com/trust-center/security-advisories/CVE-2025-40537\",\"source\":\"psirt@solarwinds.com\"}]}}",
"vulnrichment": {
"containers": "{\"adp\": [{\"title\": \"CISA ADP Vulnrichment\", \"metrics\": [{\"other\": {\"type\": \"ssvc\", \"content\": {\"id\": \"CVE-2025-40537\", \"role\": \"CISA Coordinator\", \"options\": [{\"Exploitation\": \"poc\"}, {\"Automatable\": \"no\"}, {\"Technical Impact\": \"total\"}], \"version\": \"2.0.3\", \"timestamp\": \"2026-01-28T20:21:09.698290Z\"}}}], \"providerMetadata\": {\"orgId\": \"134c704f-9b21-4f2e-91b3-4a467353bcc0\", \"shortName\": \"CISA-ADP\", \"dateUpdated\": \"2026-01-28T20:21:13.516Z\"}}], \"cna\": {\"title\": \"SolarWinds Web Help Desk Hardcoded Credentials Vulnerability\", \"source\": {\"discovery\": \"EXTERNAL\"}, \"credits\": [{\"lang\": \"en\", \"type\": \"reporter\", \"user\": \"00000000-0000-4000-9000-000000000000\", \"value\": \"Jimi Sebree working with Horizon3.ai\"}], \"impacts\": [{\"capecId\": \"CAPEC-70\", \"descriptions\": [{\"lang\": \"en\", \"value\": \"CAPEC-70 Try Common or Default Usernames and Passwords\"}]}], \"metrics\": [{\"format\": \"CVSS\", \"cvssV3_1\": {\"scope\": \"UNCHANGED\", \"version\": \"3.1\", \"baseScore\": 7.5, \"attackVector\": \"NETWORK\", \"baseSeverity\": \"HIGH\", \"vectorString\": \"CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H\", \"integrityImpact\": \"HIGH\", \"userInteraction\": \"NONE\", \"attackComplexity\": \"HIGH\", \"availabilityImpact\": \"HIGH\", \"privilegesRequired\": \"LOW\", \"confidentialityImpact\": \"HIGH\"}, \"scenarios\": [{\"lang\": \"en\", \"value\": \"GENERAL\"}]}], \"affected\": [{\"vendor\": \"SolarWinds\", \"product\": \"Web Help Desk\", \"versions\": [{\"status\": \"affected\", \"version\": \"12.8.8 HF1 and below\"}], \"defaultStatus\": \"affected\"}], \"solutions\": [{\"lang\": \"en\", \"value\": \"SolarWinds recommends customers upgrade to Web Help Desk version 2026.1, and to follow the steps in the guide to unlink the demo client from the admin user. The guide can be found in the release notes and the Web Help Desk Secure Configuration guide, which can be found here:\\u00a0 https://documentation.solarwinds.com/en/success_center/whd/content/helpdesksecureconfiguration.htm https://documentation.solarwinds.com/en/success_center/whd/content/helpdesksecureconfiguration.htm .\", \"supportingMedia\": [{\"type\": \"text/html\", \"value\": \"SolarWinds recommends customers upgrade to Web Help Desk version 2026.1, and to follow the steps in the guide to unlink the demo client from the admin user. The guide can be found in the release notes and the Web Help Desk Secure Configuration guide, which can be found here:\u0026nbsp;\u003ca target=\\\"_blank\\\" rel=\\\"nofollow\\\" href=\\\"https://documentation.solarwinds.com/en/success_center/whd/content/helpdesksecureconfiguration.htm\\\"\u003ehttps://documentation.solarwinds.com/en/success_center/whd/content/helpdesksecureconfiguration.htm\u003c/a\u003e.\u003cbr\u003e\", \"base64\": false}]}], \"datePublic\": \"2026-01-28T07:31:00.000Z\", \"references\": [{\"url\": \"https://www.solarwinds.com/trust-center/security-advisories/CVE-2025-40537\", \"tags\": [\"vendor-advisory\", \"patch\"]}, {\"url\": \"https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_2026-1_release_notes.htm\", \"tags\": [\"release-notes\"]}], \"x_generator\": {\"engine\": \"Vulnogram 0.1.0-dev\"}, \"descriptions\": [{\"lang\": \"en\", \"value\": \"SolarWinds Web Help Desk was found to be susceptible to a hardcoded credentials vulnerability that, under certain situations, could allow access to administrative functions.\", \"supportingMedia\": [{\"type\": \"text/html\", \"value\": \"SolarWinds Web Help Desk was found to be susceptible to a hardcoded credentials vulnerability that, under certain situations, could allow access to administrative functions.\", \"base64\": false}]}], \"problemTypes\": [{\"descriptions\": [{\"lang\": \"en\", \"type\": \"CWE\", \"cweId\": \"CWE-798\", \"description\": \"CWE-798 Use of Hard-coded Credentials\"}]}], \"providerMetadata\": {\"orgId\": \"49f11609-934d-4621-84e6-e02e032104d6\", \"shortName\": \"SolarWinds\", \"dateUpdated\": \"2026-01-28T07:31:41.994Z\"}}}",
"cveMetadata": "{\"cveId\": \"CVE-2025-40537\", \"state\": \"PUBLISHED\", \"dateUpdated\": \"2026-01-29T04:55:46.846Z\", \"dateReserved\": \"2025-04-16T08:00:57.647Z\", \"assignerOrgId\": \"49f11609-934d-4621-84e6-e02e032104d6\", \"datePublished\": \"2026-01-28T07:31:41.994Z\", \"assignerShortName\": \"SolarWinds\"}",
"dataType": "CVE_RECORD",
"dataVersion": "5.2"
}
}
}
Loading…
Loading…
Sightings
| Author | Source | Type | Date |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
Loading…
Loading…