cvelistv5 - cve-2024-28988

CVE-2024-28988 (GCVE-0-2024-28988)

Vulnerability from cvelistv5

Published

2025-09-01 21:18

Modified

2025-09-02 13:03

Severity ?

9.8 (Critical) - CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

CWE

CWE-502 - Deserialization of Untrusted Data

Summary

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

References

▼	URL	Tags
	psirt@solarwinds.com	https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3
	psirt@solarwinds.com	https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988

Impacted products

	Vendor	Product	Version
	SolarWinds	Web Help Desk	Version: 12.8.3 HF 2 and previous versions

Show details on NVD website

JSON

To clipboard

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ncsc-2024-0409

Vulnerability from csaf_ncscnl

Published

2024-10-17 06:08

Modified

2024-10-17 06:08

Summary

Kwetsbaarheid verholpen in Solarwinds Web Helpdesk

Notes

The Netherlands Cyber Security Center (henceforth: NCSC-NL) maintains this page to enhance access to its information and security advisories. The use of this security advisory is subject to the following terms and conditions: NCSC-NL makes every reasonable effort to ensure that the content of this page is kept up to date, and that it is accurate and complete. Nevertheless, NCSC-NL cannot entirely rule out the possibility of errors, and therefore cannot give any warranty in respect of its completeness, accuracy or continuous keeping up-to-date. The information contained in this security advisory is intended solely for the purpose of providing general information to professional users. No rights can be derived from the information provided therein. NCSC-NL and the Kingdom of the Netherlands assume no legal liability or responsibility for any damage resulting from either the use or inability of use of this security advisory. This includes damage resulting from the inaccuracy of incompleteness of the information contained in the advisory. This security advisory is subject to Dutch law. All disputes related to or arising from the use of this advisory will be submitted to the competent court in The Hague. This choice of means also applies to the court in summary proceedings.

Feiten

Solarwinds heeft een kwetsbaarheid verholpen in Web Helpdesk.

Interpretaties

Een ongeauthenticeerde kwaadwillende kan de kwetsbaarheid misbruiken om zonder authenticatie middels Java deserialisatie code uit te voeren op het systeem.

Oplossingen

De ontwikkelaars van Solarwinds hebben een hotfix uitgebracht om de kwetsbaarheden te verhelpen. Zie bijgevoegde referenties voor meer informatie.

Kans

medium

Schade

high

CWE-502

Deserialization of Untrusted Data

JSON

To clipboard

{
  "document": {
    "category": "csaf_security_advisory",
    "csaf_version": "2.0",
    "distribution": {
      "tlp": {
        "label": "WHITE"
      }
    },
    "lang": "nl",
    "notes": [
      {
        "category": "legal_disclaimer",
        "text": "The Netherlands Cyber Security Center (henceforth: NCSC-NL) maintains this page to enhance access to its information and security advisories. The use of this security advisory is subject to the following terms and conditions:\n\n    NCSC-NL makes every reasonable effort to ensure that the content of this page is kept up to date, and that it is accurate and complete. Nevertheless, NCSC-NL cannot entirely rule out the possibility of errors, and therefore cannot give any warranty in respect of its completeness, accuracy or continuous keeping up-to-date. The information contained in this security advisory is intended solely for the purpose of providing general information to professional users. No rights can be derived from the information provided therein.\n\n    NCSC-NL and the Kingdom of the Netherlands assume no legal liability or responsibility for any damage resulting from either the use or inability of use of this security advisory. This includes damage resulting from the inaccuracy of incompleteness of the information contained in the advisory.\n    This security advisory is subject to Dutch law. All disputes related to or arising from the use of this advisory will be submitted to the competent court in The Hague. This choice of means also applies to the court in summary proceedings."
      },
      {
        "category": "description",
        "text": "Solarwinds heeft een kwetsbaarheid verholpen in Web Helpdesk.",
        "title": "Feiten"
      },
      {
        "category": "description",
        "text": "Een ongeauthenticeerde kwaadwillende kan de kwetsbaarheid misbruiken om zonder authenticatie middels Java deserialisatie code uit te voeren op het systeem.",
        "title": "Interpretaties"
      },
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        "category": "description",
        "text": "De ontwikkelaars van Solarwinds hebben een hotfix uitgebracht om de kwetsbaarheden te verhelpen. Zie bijgevoegde referenties voor meer informatie.",
        "title": "Oplossingen"
      },
      {
        "category": "general",
        "text": "medium",
        "title": "Kans"
      },
      {
        "category": "general",
        "text": "high",
        "title": "Schade"
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        "text": "Deserialization of Untrusted Data",
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      }
    ],
    "title": "Kwetsbaarheid verholpen in Solarwinds Web Helpdesk",
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      "current_release_date": "2024-10-17T06:08:32.057774Z",
      "id": "NCSC-2024-0409",
      "initial_release_date": "2024-10-17T06:08:32.057774Z",
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  "vulnerabilities": [
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}

NCSC-2024-0409

Vulnerability from csaf_ncscnl

Published

2024-10-17 06:08

Modified

2024-10-17 06:08

Summary

Kwetsbaarheid verholpen in Solarwinds Web Helpdesk

Notes

Feiten

Solarwinds heeft een kwetsbaarheid verholpen in Web Helpdesk.

Interpretaties

Een ongeauthenticeerde kwaadwillende kan de kwetsbaarheid misbruiken om zonder authenticatie middels Java deserialisatie code uit te voeren op het systeem.

Oplossingen

De ontwikkelaars van Solarwinds hebben een hotfix uitgebracht om de kwetsbaarheden te verhelpen. Zie bijgevoegde referenties voor meer informatie.

Kans

medium

Schade

high

CWE-502

Deserialization of Untrusted Data

JSON

To clipboard

{
  "document": {
    "category": "csaf_security_advisory",
    "csaf_version": "2.0",
    "distribution": {
      "tlp": {
        "label": "WHITE"
      }
    },
    "lang": "nl",
    "notes": [
      {
        "category": "legal_disclaimer",
        "text": "The Netherlands Cyber Security Center (henceforth: NCSC-NL) maintains this page to enhance access to its information and security advisories. The use of this security advisory is subject to the following terms and conditions:\n\n    NCSC-NL makes every reasonable effort to ensure that the content of this page is kept up to date, and that it is accurate and complete. Nevertheless, NCSC-NL cannot entirely rule out the possibility of errors, and therefore cannot give any warranty in respect of its completeness, accuracy or continuous keeping up-to-date. The information contained in this security advisory is intended solely for the purpose of providing general information to professional users. No rights can be derived from the information provided therein.\n\n    NCSC-NL and the Kingdom of the Netherlands assume no legal liability or responsibility for any damage resulting from either the use or inability of use of this security advisory. This includes damage resulting from the inaccuracy of incompleteness of the information contained in the advisory.\n    This security advisory is subject to Dutch law. All disputes related to or arising from the use of this advisory will be submitted to the competent court in The Hague. This choice of means also applies to the court in summary proceedings."
      },
      {
        "category": "description",
        "text": "Solarwinds heeft een kwetsbaarheid verholpen in Web Helpdesk.",
        "title": "Feiten"
      },
      {
        "category": "description",
        "text": "Een ongeauthenticeerde kwaadwillende kan de kwetsbaarheid misbruiken om zonder authenticatie middels Java deserialisatie code uit te voeren op het systeem.",
        "title": "Interpretaties"
      },
      {
        "category": "description",
        "text": "De ontwikkelaars van Solarwinds hebben een hotfix uitgebracht om de kwetsbaarheden te verhelpen. Zie bijgevoegde referenties voor meer informatie.",
        "title": "Oplossingen"
      },
      {
        "category": "general",
        "text": "medium",
        "title": "Kans"
      },
      {
        "category": "general",
        "text": "high",
        "title": "Schade"
      },
      {
        "category": "general",
        "text": "Deserialization of Untrusted Data",
        "title": "CWE-502"
      }
    ],
    "publisher": {
      "category": "coordinator",
      "contact_details": "cert@ncsc.nl",
      "name": "Nationaal Cyber Security Centrum",
      "namespace": "https://www.ncsc.nl/"
    },
    "references": [
      {
        "category": "external",
        "summary": "Reference - ncscclear",
        "url": "https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28988"
      }
    ],
    "title": "Kwetsbaarheid verholpen in Solarwinds Web Helpdesk",
    "tracking": {
      "current_release_date": "2024-10-17T06:08:32.057774Z",
      "id": "NCSC-2024-0409",
      "initial_release_date": "2024-10-17T06:08:32.057774Z",
      "revision_history": [
        {
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      ],
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    }
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            "product": {
              "name": "web_help_desk",
              "product_id": "CSAFPID-821534",
              "product_identification_helper": {
                "cpe": "cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*"
              }
            }
          }
        ],
        "category": "vendor",
        "name": "solarwinds"
      }
    ]
  },
  "vulnerabilities": [
    {
      "cve": "CVE-2024-28988",
      "references": [
        {
          "category": "self",
          "summary": "CVE-2024-28988",
          "url": "https://api.ncsc.nl/velma/v1/vulnerabilities/2024/CVE-2024-28988.json"
        }
      ],
      "title": "CVE-2024-28988"
    }
  ]
}

fkie_cve-2024-28988

Vulnerability from fkie_nvd

Published

2025-09-01 22:15

Modified

2025-09-02 15:55

Severity ?

9.8 (Critical) - CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Summary

References

▼	URL	Tags
	psirt@solarwinds.com	https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3
	psirt@solarwinds.com	https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988

Impacted products

	Vendor	Product	Version

JSON

To clipboard

{
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.\u00a0\n\n\n\n\n\nWe recommend all Web Help Desk customers apply the patch, which is now available.\u00a0\n\n\n\n\n\nWe thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities."
    }
  ],
  "id": "CVE-2024-28988",
  "lastModified": "2025-09-02T15:55:25.420",
  "metrics": {
    "cvssMetricV31": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "HIGH",
          "baseScore": 9.8,
          "baseSeverity": "CRITICAL",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "HIGH",
          "privilegesRequired": "NONE",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H",
          "version": "3.1"
        },
        "exploitabilityScore": 3.9,
        "impactScore": 5.9,
        "source": "psirt@solarwinds.com",
        "type": "Primary"
      }
    ]
  },
  "published": "2025-09-01T22:15:30.070",
  "references": [
    {
      "source": "psirt@solarwinds.com",
      "url": "https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3"
    },
    {
      "source": "psirt@solarwinds.com",
      "url": "https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988"
    }
  ],
  "sourceIdentifier": "psirt@solarwinds.com",
  "vulnStatus": "Awaiting Analysis",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-502"
        }
      ],
      "source": "psirt@solarwinds.com",
      "type": "Primary"
    }
  ]
}

gsd-2024-28988

Vulnerability from gsd

Modified

2024-04-02 05:02

Details

** RESERVED ** This candidate has been reserved by an organization or individual that will use it when announcing a new security problem. When the candidate has been publicized, the details for this candidate will be provided.

Aliases

CVE-2024-28988

JSON

To clipboard

{
  "gsd": {
    "metadata": {
      "exploitCode": "unknown",
      "remediation": "unknown",
      "reportConfidence": "confirmed",
      "type": "vulnerability"
    },
    "osvSchema": {
      "aliases": [
        "CVE-2024-28988"
      ],
      "id": "GSD-2024-28988",
      "modified": "2024-04-02T05:02:55.840547Z",
      "schema_version": "1.4.0"
    }
  },
  "namespaces": {
    "cve.org": {
      "CVE_data_meta": {
        "ASSIGNER": "cve@mitre.org",
        "ID": "CVE-2024-28988",
        "STATE": "RESERVED"
      },
      "data_format": "MITRE",
      "data_type": "CVE",
      "data_version": "4.0",
      "description": {
        "description_data": [
          {
            "lang": "eng",
            "value": "** RESERVED ** This candidate has been reserved by an organization or individual that will use it when announcing a new security problem. When the candidate has been publicized, the details for this candidate will be provided."
          }
        ]
      }
    }
  }
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
Confirmed: The vulnerability is confirmed from an analyst perspective.
Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
Patched: This vulnerability was successfully patched by the user reporting the sighting.
Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
Not confirmed: The user expresses doubt about the veracity of the vulnerability.
Not patched: This vulnerability was not successfully patched by the user reporting the sighting.

Action not permitted

CVE-2024-28988 (GCVE-0-2024-28988)

Vulnerability from cvelistv5

ncsc-2024-0409

Vulnerability from csaf_ncscnl

NCSC-2024-0409

Vulnerability from csaf_ncscnl

fkie_cve-2024-28988

Vulnerability from fkie_nvd

gsd-2024-28988

Vulnerability from gsd

Tags

Sightings

Nomenclature