cnvd - cnvd-2020-16660

cnvd-2020-16660

Vulnerability from cnvd

Title: OTRS输入验证错误漏洞

Description:

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。

OTRS 7.0.14之前的7.0.x版本、OTRS（社区版）6.0.25之前的6.0.x版本和5.0.40之前的5.0.x版本中存在安全漏洞。攻击者可利用该漏洞伪造AgentTicketCompose、AgentTicketForward和AgentTicketBounce and AgentTicketEmailOutbound页面中的from字段。

Severity: 中

Patch Name: OTRS输入验证错误漏洞的补丁

Patch Description:

Formal description:

目前厂商已发布升级补丁以修复漏洞，补丁获取链接： https://otrs.com/release-notes/otrs-security-advisory-2020-01/

Reference: https://otrs.com/release-notes/otrs-security-advisory-2020-01/

Impacted products

Name
['OTRS OTRS 7.0.，<7.0.14', 'OTRS OTRS（社区版） 6.0.，<6.0.25', 'OTRS OTRS（社区版） 5.0.*，<5.0.40']

Show details on source website

JSON

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{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2020-1765"
    }
  },
  "description": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\n\nOTRS 7.0.14\u4e4b\u524d\u76847.0.x\u7248\u672c\u3001OTRS\uff08\u793e\u533a\u7248\uff096.0.25\u4e4b\u524d\u76846.0.x\u7248\u672c\u548c5.0.40\u4e4b\u524d\u76845.0.x\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u4f2a\u9020AgentTicketCompose\u3001AgentTicketForward\u548cAgentTicketBounce and AgentTicketEmailOutbound\u9875\u9762\u4e2d\u7684from\u5b57\u6bb5\u3002",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u53d1\u5e03\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6f0f\u6d1e\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a\r\nhttps://otrs.com/release-notes/otrs-security-advisory-2020-01/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2020-16660",
  "openTime": "2020-03-11",
  "patchDescription": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOTRS 7.0.14\u4e4b\u524d\u76847.0.x\u7248\u672c\u3001OTRS\uff08\u793e\u533a\u7248\uff096.0.25\u4e4b\u524d\u76846.0.x\u7248\u672c\u548c5.0.40\u4e4b\u524d\u76845.0.x\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u4f2a\u9020AgentTicketCompose\u3001AgentTicketForward\u548cAgentTicketBounce and AgentTicketEmailOutbound\u9875\u9762\u4e2d\u7684from\u5b57\u6bb5\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "OTRS\u8f93\u5165\u9a8c\u8bc1\u9519\u8bef\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
      "OTRS OTRS 7.0.*\uff0c\u003c7.0.14",
      "OTRS OTRS\uff08\u793e\u533a\u7248\uff09 6.0.*\uff0c\u003c6.0.25",
      "OTRS OTRS\uff08\u793e\u533a\u7248\uff09 5.0.*\uff0c\u003c5.0.40"
    ]
  },
  "referenceLink": "https://otrs.com/release-notes/otrs-security-advisory-2020-01/",
  "serverity": "\u4e2d",
  "submitTime": "2020-01-22",
  "title": "OTRS\u8f93\u5165\u9a8c\u8bc1\u9519\u8bef\u6f0f\u6d1e"
}

CVE-2020-1765 (GCVE-0-2020-1765)

Vulnerability from cvelistv5

Published

2020-01-10 15:08

Modified

2024-09-16 22:15

Severity ?

3.5 (Low) - CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

CWE

CWE-472 - External Control of Assumed-Immutable Web Parameter

Summary

An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

References

▼	URL	Tags
	https://otrs.com/release-notes/otrs-security-advisory-2020-01/
	https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html	mailing-list
	http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	vendor-advisory
	http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	vendor-advisory
	http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	vendor-advisory
	https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	mailing-list

Impacted products

Vendor

Product

Version

▼

OTRS AG

((OTRS)) Community Edition

Version: 5.0.x version 5.0.39 and prior versions
Version: 6.0.x version 6.0.24 and prior versions

OTRS AG

OTRS

Version: 7.0.x version 7.0.13 and prior versions

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-04T06:46:30.988Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-01/"
          },
          {
            "name": "[debian-lts-announce] 20200129 [SECURITY] [DLA 2079-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html"
          },
          {
            "name": "openSUSE-SU-2020:0551",
            "tags": [
              "vendor-advisory",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
          },
          {
            "name": "openSUSE-SU-2020:1475",
            "tags": [
              "vendor-advisory",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
          },
          {
            "name": "openSUSE-SU-2020:1509",
            "tags": [
              "vendor-advisory",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
          },
          {
            "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "((OTRS)) Community Edition",
          "vendor": "OTRS AG",
          "versions": [
            {
              "status": "affected",
              "version": "5.0.x version 5.0.39 and prior versions"
            },
            {
              "status": "affected",
              "version": "6.0.x version 6.0.24 and prior versions"
            }
          ]
        },
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "status": "affected",
              "version": "7.0.x version 7.0.13 and prior versions"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "value": "Sebastian Renker, Jonas Becker"
        }
      ],
      "datePublic": "2020-01-10T00:00:00",
      "descriptions": [
        {
          "lang": "en",
          "value": "An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 3.5,
            "baseSeverity": "LOW",
            "confidentialityImpact": "NONE",
            "integrityImpact": "LOW",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-472",
              "description": "CWE-472 External Control of Assumed-Immutable Web Parameter",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2023-08-31T02:06:14.280325",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-01/"
        },
        {
          "name": "[debian-lts-announce] 20200129 [SECURITY] [DLA 2079-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html"
        },
        {
          "name": "openSUSE-SU-2020:0551",
          "tags": [
            "vendor-advisory"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
        },
        {
          "name": "openSUSE-SU-2020:1475",
          "tags": [
            "vendor-advisory"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
        },
        {
          "name": "openSUSE-SU-2020:1509",
          "tags": [
            "vendor-advisory"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
        },
        {
          "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Upgrade to OTRS 7.0.14, ((OTRS)) Community Edition 6.0.25, ((OTRS)) Community Edition 5.0.40"
        },
        {
          "lang": "en",
          "value": "Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/d146d4997cbd6e1370669784c6a2ec8d64655252 \nPatch for ((OTRS)) Community Edition 5: https://github.com/OTRS/otrs/commit/874889b86abea4c01ceb1368a836b66694fae1c3"
        }
      ],
      "source": {
        "advisory": "OSA-2020-01",
        "defect": [
          "2019100942003876"
        ],
        "discovery": "EXTERNAL"
      },
      "title": "Spoofing of From field in several screens",
      "x_generator": {
        "engine": "Vulnogram 0.0.9"
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2020-1765",
    "datePublished": "2020-01-10T15:08:55.756034Z",
    "dateReserved": "2019-11-29T00:00:00",
    "dateUpdated": "2024-09-16T22:15:10.396Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
Confirmed: The vulnerability is confirmed from an analyst perspective.
Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
Patched: This vulnerability was successfully patched by the user reporting the sighting.
Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
Not confirmed: The user expresses doubt about the veracity of the vulnerability.
Not patched: This vulnerability was not successfully patched by the user reporting the sighting.

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